Zammad to Freshservice data migration done automatedly
Encrypted conversations, secure servers, newest authorization ways
Automated process, no operations time-out, excluded workflow drops
Reasonable charging to deliver a feature + fee balance
We’ve earned the of clients across industries
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transition by evaluating Source records, procedures, and integrations. Examine data cleaning and field mapping to the Target. Develop a migration plan, that covers the framework and customer service reps training.
Security and Compliance Review
Confirm data adheres to security protocols. Configure permissions and access controls to protect the replication.
Migration
Data Mapping and Customization
Connect records fields amid your Source and Target. Handpick automated custom features from the set or request distinct tailored adjustments for the record movement.
Demo Migration
Initiate a test Demo to identify how the migration solution operates. Spot results and change settings as necessary.
Data Verification
Confirm all transmitted records in the Target is precise, complete, and properly organized.
Full Data Migration
Migrate all selected records, containing tickets, contacts, attachments, and linked data.
Delta Migration
Capture any new or updated records that changed for the duration of the Full data migration.
Interval Migration*
Data migration can be paused and resumed to fit your outline, with no downtime. You can halt up to five times for five days each, adjusted by our sales team during business hours.
Post-Migration Phase
Go Live
Roll out the Target for all customer service agents. Disable the Source if needed and store data backups.
What Kind of Data Can You Import from Zammad to Freshservice ?
With our Migration service, you can with no trouble migrate hefty amount of varying data entities to or from Zammad to Freshservice. Here’s the set of records you can migrate incorporating automated tool without extra help from tech representatives.
Do you want certain Zammad to Freshservice migration inquirements?
Let us know about a personalized data migration.
| Zammad objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Organizations | Departments | |
| Contacts | Requesters | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Subcategories | Folders | |
| Answers | Articles | |
Why migrate with Help Desk Migration?
Zero downtime
Move records smoothly - ensure workflows on track and assist customers without hassle.Enhanced efficiency
Seamlessly transfer data and configure default and tailored fields with the intelligent Migration Wizard.Easy ticket migration
The Migration Wizard transmits tickets and all associated data, preserving the data structure unaffected on the Target.Always here for you
Our support agents is equipped to navigate you by means of chat, email, or phone.Detailed movement planning
Our team will develop a detailed plan for data import, securing a efficient process and safe records.Pre-built options and customizations
Opt for pre-built options or ask for customization, and we'll confirm your data is correct.
How Zammad to Freshservice Data Migration Flows
Our automated migration solution allows you import and export data in five simple steps. If you’re dealing with a elaborate data structure, feel free to go with our tailored way. We’re ready to comply with your unique requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your Zammad to Freshservice Migrate
with These Functionalities
Have a seamless data replication experience that corresponds your company’s preferences. The Help Desk Migration service delivers functionalities to enable you to succeed your customer service records import in the smooth mode.
Bypass attachments
Does your new help desk system present compact data storage? Bypass attachments, particularly if your existing customer support records doesn’t suffer a loss of its value without them. The data import and export time will drop remarkably.
Choose a new tag to the migrated tickets
Add tags to the migrated tickets — this way, you won’t blend them with those left. You may further group the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Employ the attachment feature to Import inline images
Migrate the images set in into tickets as attachments. The data import time might take more time, but the images will never disappear along with the source a future help desk solution.
Demo with custom data: Pick 20 entities for import
Avoid any guessing. Ensure you understand fully what the entities will look like at the end of you’ve exported them. Help Desk Migration’s Demo with custom data empowers you handpick 20 entities for a test import.
Fix on your target processes. We'll deal with the heavy lifting
Our automated migration service delivers an efficient app, whether you’re importing your help desk operations from Zammad to Freshservice. With just a few clicks, your help desk system will be up and running on a new platform — no need to tolerate any holdback!
Data migration with security standards
The Migration Wizard will covers your data security during all phases of the migration process. We support utmost customer service records protection applying valid practices, added to regulatory compliance, suitable server safekeeping, and approved security examinations.
Select the migration tool that clients love
With numerous efficient data import and exports done by our Migration Wizard, our migration service has earned lots of service-linked awards and inspiring commentaries. Moreover, we grow our functions. Help Desk Migration team proceed to get better our app and introduce new options to take care of we’re comprising all your migration inquirements.
Apply clear mapping to cover your most complex needs
Set yourself free from the enduring work of adding missing data types or data entities amidst Zammad to Freshservice migration. Now you can map standard and custom ticket fields, or otherwise tailor your data migration right in our migration service. This will sustain the original system of your records straightforwardly on your side.
Choose a suitable time for data import
Choose the most suitable time to launch the help desk import workflow. Additionally, our Delta migration function will let you to import the most recently updated records once the historical customer support data was imported. Then, relax and let our platform handle the rest.
Communicate our savvy support agents
Don’t worry about having tasks when doing your Supported Platform data import. Allow Help Desk Migration service pros look at your issue. With lots of successful data export/import involvement, they can find an answer to any challenge related to your help desk data import or even offer assistance throughout the full record migration.
Your Help Desk Data Import and Export is Protected at Every Step
Help Desk Migration app enables endless migration features without damaging on security. We commit to the up-to-date standards, run regular updates, and unfailingly audit all facilities.
We apply a strict two-factor authentication policy
Our Migration Wizard shields your records from illegal accessing with 2FA authentication. Moreover, only your agents with admin rights can export your Zammad information. With these security features in order, you won’t have to worry about information leakage.
We use Three-layer
Help Desk Migration comes with 3 levels of business records security. At the physical level, we safeguard our data hosting equipment from logical and physical intrusion. At the app layer, we block any forbidden entry to your business records on our service. And, finally, on the network level, we secure our networks against digital attacks.
Fulfill protection fundamentals
Our Help Desk Migration service accomplishes to top ranking security fundamentals, providing maximum safety for your business records. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other integral data security principles. And our broad compliance portfolio continues getting expanded.
How much does Zammad to Freshservice data migration cost?
How much will you need to invest in the switch from Zammad to Freshservice? The cost will mostly depend on the business data volume you need to transfer, the complexity of your specifications, and the options you’ll use or custom work you’ll request. Run a Free Demo to test the Migration Wizard performance and figure out how much your data transfer will cost.
Run a Demo to get the priceFeedback encourages us elevate our service: Several thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
All-packed Zammad to Freshservice Import in a Few Clicks
Import your business records from Zammad to Freshservice effortlessly and without disturbing your top purpose of dealing with your customers’ matters.
More guides about data migration
Interested to get more? Our blog is providing information on customer service enhancement and help desk software import. Check it out!
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