SupportPal to Freshservice data migration done simply
Encrypted communications, secured servers, newest authorization ways
Automated process, no time-out, avoiding any workflow pauses
Deal pricing to deliver a function + fee balance
Companies across different niches select us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transfer by evaluating Source data, procedures, and apps. Review data cleaning and field matching to the Target. Make a movement scenario, including the agenda and support reps coaching.
Security and Compliance Review
Ensure data complies with security protocols. Grant permissions and access controls to secure the migration.
Migration
Data Mapping and Customization
Map data fields amid the Source and Target. Handpick pre-built custom settings from the set or discuss distinct tailoring for the record migration.
Demo Migration
Start a trial Demo to understand how the transition solution works. Review outcomes and adapt mapping as you wish.
Data Verification
Check all migrated records in the Target is genuine, complete, and appropriately formatted.
Full Data Migration
Migrate all chosen records, covering tickets, contacts, attachments, and related information.
Delta Migration
Capture any fresh or updated records that altered for the duration of the Full data transfer.
Interval Migration*
Data migration can be halted and continued to accommodate your timeline, with zero interruption. You can pause up to five instances for a duration of five days each, adjusted by our sales team during work hours.
Post-Migration Phase
Go Live
Launch the Target for all agents. Disable the Source if necessary and preserve data backups.
What Kind of Records Can You Import from SupportPal to Freshservice ?
With our Migration Wizard, you can conveniently import or export hefty volumes of various records entities to or from SupportPal to Freshservice. Check out the details of record types you can migrate applying automated service without extra guidance from tech support agents.
Do you look for specific SupportPal to Freshservice import or export demands?
Let's discuss your specific needs for a personalized data import.
| SupportPal objects | Freshservice objects | |
|---|---|---|
| Help desk | ||
| Operator Groups | Groups | |
| Operators | Agents | |
| Organizations | Departments | |
| Users | Requesters | |
| Tickets | Tickets | |
Why migrate with Help Desk Migration?
Zero downtime
Import data effortlessly - preserve workflows running smoothly and assist customers continuously.Enhanced efficiency
Effortlessly migrate data and configure standard and personalized fields with the intelligent Migration Wizard.Streamlined ticket transfer
The Migration Wizard imports tickets and all related data, ensuring the data structure intact on the Target.Dedicated support service
Our support team is prepared to help you using chat, email, or phone.Comprehensive transfer strategy
Our team will create a detailed plan for data import, providing a efficient process and secure data.Pre-built options and customizations
Decide on automated options or ask for personalization, and we'll ensure your data is correct.
How SupportPal to Freshservice Data Migration Performs
Our automated migration tool lets you import and export records in five simple actions. However, if you have special needs or a unique data structure, feel free to select a custom route.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Boost Your SupportPal to Freshservice Move
with These Options
Get a tailored data transmition experience that aligns your company’s requirements. The Help Desk Migration service brings functionalities to empower you to complete your customer service records import in the painless mode.
Skip attachments
Does your new support service platform provide small data storage? Skip attachments, especially if your existing customer support records drop none of its value without them. The data migration time will trim greatly.
Add a additional tag to the exported tickets
Are you going to work a source help desk system during migration? To exclude mistakes, take advantage of extra tags to the imported tickets to highlight them from the left ones.
Use the attachment option to Import inline images
Don’t want to leave behind images inserted into the tickets? You can migrate them to the expected platform as attachments.
Demo with custom data: Select 20 entities for migration
If you want to check how chosen entities will look like in the future help desk solution, kick off this free custom Demo and appoint 20 entities for a free test.
Don’t empower data migration to distract you from your tasks
Whether you’re importing from SupportPal to Freshservice, call into play our automated migration solution. It will allow you to migrate all your data to a targeted platform in just a few clicks. Thus, you will get your import or export finished quickly without putting important processes without putting it off.
Data migration with confidence
Our Migration Wizard handles your customer service data is secure throughout the import process. To ensure the supreme guard of your support service records whether they are in import or at rest, we implement tested modes. These contain controlling regular security analysis, reserving our servers secured, obeying many regulations, and more.
Move ahead with the migration service that clients praise
With thousands of successful data imports performed by us, our migration service has gained a lot of service-associated awards and inspiring mentions. And our striving towards high standard does not hold there. We continue to improve our Migration Wizard and present new capabilities to handle we’re comprising nearly all of your data migration inquirements.
Enjoy intuitive mapping to handle all your needs
Our service will relieve you from copy-pasting help desk data or creating missing data types along SupportPal to Freshservice migration. So now you can map typical and custom-made ticket fields, apart from that transform your data import and export right in our Migration Wizard. This will preserve the starting system of your data with no effort on your side.
Choose a convenient time for data import
Begin by the help desk import anytime it fits into your business processes. Begin by exporting historical records and continue with set up the Delta migration feature to move your freshly changed data. Then, relax and empower our importing tool handle the rest.
Work with a support team you can fully depend on
Don’t worry about facing hardships whilst performing your Supported Platform data import and export. Help Desk Migration support representatives is up for it to help you with any obstacles. With lots of well-done data export/import mastery, they can resolve any task connected with your support service data migration or even present assistance along the full data import and export.
Your Help Desk Data Import and Export is Protected at Each Phase
Help Desk Migration service provides endless import functions without compromising on safety. We constantly audit all servers and make advancements, so that your business data is guarded matching to the fresh requirements.
We use a stringent two-factor access policy
Our Migration Wizard secured your business records from illegal acquiring access with two-factor access. What’s more, your agents can only export SupportPal records if they possess admin access. Collect, these safety measures prevent the dangers of data leakage.
We use 3-layer
Help Desk Migration comes with three levels of records safety. At the physical level, we cover our hosting equipment from any intrusion. At the app level, we forbid any unsanctioned access to your business data on our service. And, last but not least, on the network layer, we secure our networks from digital abuse.
We satisfy industry-standard principles
Our Help Desk Migration service commits to upmost security levels, delivering maximum protection for your business data. We meet the demands and requirements of HIPAA, CCPA, PCI DSS Level 1, GDPR, and other essential data security levels. And our extensive compliance set is getting extended.
How much does SupportPal to Freshservice data migration cost?
How much will you need to invest in the switch from SupportPal to Freshservice? The price will mostly build upon the records volume you want to migrate, the complexity of your specifications, and the options you’ll choose or customizations you’ll ask for. Run a Free Demo to check the Migration Wizard work and learn how much your data switch will cost.
Run a Demo to get the priceFeedback inspires us upgrade our solution: Few thoughts from our clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Full SupportPal to Freshservice Migration in Several Clicks
Import your records from SupportPal to Freshservice with no bother and without disrupting your top purpose of solving your clients’ inquiries.
More tips and tricks about data import and export
Willing to know more about help desk records import and customer service advancement? Look at our blog.
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