SolarWinds Web Help Desk to Freshservice data migration made easy
Encoded conversations, secure servers, newest authorization mechanisms
Automated approach, zero downtime, no workflow drops
Deal charging to provide a function + cost balance
Clients among various fields rely on our solution
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your migration by reviewing Source records, operations, and applications. Evaluate data cleansing and field mapping to the Target. Make a replication strategy, including the outline and agent coaching.
Security and Compliance Review
Verify data adheres to safety regulations. Set permissions and access controls to safeguard the transition.
Migration
Data Mapping and Customization
Align records fields amongst your Source and Target. Define in-built custom capabilities from the menu or request specific customization for the data migration.
Demo Migration
Run a test Demo to see how the transfer service operates. Examine results and adjust mapping as needed.
Data Verification
Check all transferred data in the Target is accurate, complete, and adequately structured.
Full Data Migration
Shift all chosen data, containing tickets, contacts, attachments, and associated records.
Delta Migration
Net any fresh or updated data that altered during the Full data transmit.
Interval Migration*
Data replication can be halted and resumed to match your outline, with no service disruption. You can stop up to five times for five days each, coordinated by our sales crew during work hours.
Post-Migration Phase
Go Live
Deploy the Target for all users. Deactivate the Source if necessary and ensure data backups.
What Sorts of Records Can You Migrate from SolarWinds Web Help Desk to Freshservice ?
With Help Desk Migration service, you can efficiently import or export solid amount of diverse data types to or from SolarWinds Web Help Desk to Freshservice. Check out the list of entities you can migrate using automation without extra guidance from tech experts.
Do you look for certain SolarWinds Web Help Desk to Freshservice migration needs?
Let us know about a customized data migration.
| SolarWinds Web Help Desk entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Techs | Agents | |
| Departments | Departments | |
| Clients | Requesters | |
| Tickets | Tickets | |
Why transmit with Help Desk Migration?
Without downtime
Import records seamlessly - keep workflows operational and support customers without delays.Increased efficiency
Easily transfer data and set up standard and tailored fields with the automated Migration Wizard.Organized ticket retrieval
The Migration Wizard shifts tickets and all associated records, keeping the data structure unchanged on the Target.Personalized support
Our support reps is ready to assist you via chat, email, or phone.Thorough migration planning
Our migration experts will develop a comprehensive plan for data import, ensuring a smooth process and safe records.Flexible customizations
Decide on automated options or seek personalization, and we'll guarantee your data is accurate.
How Does SolarWinds Web Help Desk to Freshservice Data Migration Make It?
Our automated migration service allows you export and import data in five simple moves. If you’re managing a unique data structure, feel free to go with our custom route. We’re ready to fulfill your non-standard needs.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your SolarWinds Web Help Desk to Freshservice Migrate
with These Functions
Receive a seamless data replication experience that matches your company’s preferences. The Help Desk Migration service provides functions to help you to accomplish your support service data movement in the most suitable manner.
Omit attachments
Does your future help desk platform deliver limited data storage? Bypass attachments, specially if your historical data loses none of its value without them. The data import time will shorten significantly.
Create a additional tag to the migrated tickets
Choose more tags to the migrated tickets — in such a way, you won’t misinterpret them with those existing. You may further categorize the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Apply the attachment option to Migrate inline images
Don’t want to lose images embedded into the tickets? You can import them to the new platform as attachments.
Demo with custom data: Choose 20 entities for import
Don't waste your time on guessing. Ensure you recognize fully what the entities settle at the end of you’ve migrated them. Our Demo with custom data allows you choose 20 entities for a test migration.
Focus on your core tasks. We'll do the heavy lifting
Our automated migration service offers a productive tool, whether you’re migrating your customer service operations from SolarWinds Web Help Desk to Freshservice. With just a few clicks, your help desk platform will be ready to perform on a selected system — no need to bear any delay!
Data import and export with security standards
Help Desk Migration Wizard takes care of your business data is secure throughout the import or export process. We keep maximum business records safety using established runthrough, including regulatory compliance, proper server safekeeping, and constant security tests.
Move ahead with the migration tool that customers praise
Thousands of successful data migrations and many awards and favorable mentions can guarantee the high standard of our migration service. And our pursuit of high quality does not cease there. As long as our calling is to include most of your data import requirements, we continue getting better our app and regularly increase it with new capacity.
Use comprehensive mapping to cover your most complex needs
Spare yourself the time-consuming task of adding absent fields or business data at the time of SolarWinds Web Help Desk to Freshservice migration. Help Desk Migration tool empowers you map record fields and tailor your data import and export. You sustain the structure of your support service data with small job.
Pick a suitable time for data migration
Get going by the help desk data import whenever it fits into your schedule. Moreover, our Delta feature will allow you to export the freshly updated entities once the historical business data was moved. Then, relax and allow our Migration Wizard do the rest.
Contact to our reliable support agents
Are you fighting challenges with your Supported Platform migration? Help Desk Migration customer support agents is ready to assist you with any setbacks. With multiple accomplished data import and export expertise, they can resolve any hardship connected with your customer support migration or even offer guidance throughout the entire record migration.
Your Help Desk Data Migration is Secured at Each Step
Help Desk Migration solution delivers every migration features without damaging on security. We commit to the recent requirements, set proper improvements, and invariably examine all servers.
We enforce a strict 2FA authentication policy
Our Migration Wizard guards your information from unauthorized accessing with two-factor authentication. Besides, your agents can only export SolarWinds Web Help Desk data if they have admin rights. With these security measures arranged, you won’t have to worry about information leakage.
We employ Three-layer
We deliver three levels of business records safety: physical (we take care of our hosting facilities against any intrusion), network (we take care of our networks against cyber abuse), and app (we take care of your business records within our data migration platform against illegal entry).
Compliance with industry-standard fundamentals
We secure your business data based on all critical security fundamentals. Our Help Desk Migration service carries an extended portfolio of compliance, and we are expanding it. Nowadays, we correspond to GDPR, CCPA, HIPAA, PCI (Level 1), and other data safety fundamentals.
What is the cost of your SolarWinds Web Help Desk to Freshservice data migration?
And now to the burning question. How much will it cost to switch from SolarWinds Web Help Desk to Freshservice? The cost will largely build upon the business data volume you require to move, the complexity of your demands, and the features you’ll choose or custom work you’ll ask for. Run a Free Demo to check the Migration Wizard work and figure out how much your migration will cost.
Run a Demo to get the priceReviews encourages us advance our solution: Several thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Complete SolarWinds Web Help Desk to Freshservice Import in a Few Clicks
Migrate your data from SolarWinds Web Help Desk to Freshservice without difficulty and without disordering your ultimate purpose of putting right your customers’ concerns.
Get more helpful insights about data migration
Want to get more? Our help section is packed with information on customer service enhancement and help desk business data import and export. Check it out!
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