SmarterTrack to Gorgias data migration done simply
Encoded communications, safe servers, latest authorization approaches
Automated method, no time-out, reduced workflow pauses
Fair pricing to guarantee an opportunity + rate balance
Businesses across different areas trust us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your transfer by determining Source data, modus operandi, and apps. Evaluate data filtering and field mapping to the Target. Formulate a transmit strategy, featuring the outline and reps training.
Security and Compliance Review
Make sure data complies with security requirements. Establish permissions and access settings to secure the transition.
Migration
Data Mapping and Customization
Match data fields among the Source and Target. Settle on pre-built custom features from the list or request distinct personalization for the record transition.
Demo Migration
Initiate a trial Demo to check how the replication app works. Examine outcomes and adjust mapping as required.
Data Verification
Verify all migrated records in the Target is correct, fully captured, and appropriately structured.
Full Data Migration
Replicate all required records, embracing tickets, contacts, attachments, and related information.
Delta Migration
Catch any newest or updated records that tweaked for the time of the Full data transfer.
Interval Migration*
Data transition can be interrupted and restarted to cohere your timeline, with zero interruption. You can stop up to five instances for five days each, adjusted by our sales squad during work hours.
Post-Migration Phase
Go Live
Present the Target for all agents. Turn off the Source if required and protect data backups.
What Types of Entities Can You Import from SmarterTrack to Gorgias ?
With Help Desk Migration Wizard, you can with ease import and export massive volumes of diverse records types to or from SmarterTrack to Gorgias. Examine the selection of entities you can import using automated tool without extra help from tech experts.
Do you need nonstandard SmarterTrack to Gorgias import requirements?
Let us know you need a nonstandard data migration.
| SmarterTrack entities | Gorgias entities | |
|---|---|---|
| Help desk | ||
| Agents | Agents | |
| Users | Customers | |
| Tickets | Tickets | |
Why transfer with Help Desk Migration?
No downtime
Transfer data seamlessly - maintain workflows running smoothly and serve customers continuously.Increased efficiency
Quickly migrate data and arrange predefined and personalized fields with the out-of-box Migration Wizard.Seamless ticket transfer
The Migration Wizard transmits tickets and all related data, maintaining the data structure intact on the Target.Expert support
Our support crew is prepared to assist you through chat, email, or phone.Effective transfer framework
Managers will create a well-defined plan for data import, guaranteeing a hassle-free process and secure records.Custom options available
Select pre-designed options or inquire about specific adjustments, and we'll ensure your data is preserved.
How SmarterTrack to Gorgias Data Migration Performs
You can run records migration in a few simple moves, with our automated migration service. If you’re managing a unique data structure, feel free to select our tailored way. We’re up for it to satisfy your unique requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your SmarterTrack to Gorgias Move
with These Functions
Leverage a tailored data transfer experience that aligns your business requirements. The Help Desk Migration service delivers features to help you to accomplish your help desk records movement in the most suitable manner.
Apply a extra tag to the imported tickets
Apply extra tags to the moved tickets — like so, you won’t mess them with those existing. You may further sort the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Don’t greenlight data migration to distract you from your work
Our automated migration service offers a powerful tool, whether you’re importing your customer support operations from SmarterTrack to Gorgias. With just a couple of clicks, your support service platform will be live on a selected solution — no need to accept any stoppage!
Data import with confidence
Our Migration Wizard takes care of your customer service data is safe throughout the import process. To guarantee the maximal protection of your data whether they are in import or at rest, we implement established practices. Here is encompassed conducting regular security analysis, reserving our servers protected, obeying different commands, and more.
Use the migration service that clients recommend
Lots of goal-achieved data migrations and plenty of awards and favorable reviews can vouch for the excellence of our migration service. On top of that, we keep developing our feature list. Because Help Desk Migration's mission is to contain most of your data migration inquirements, we continue getting better our tool and frequently advance it with useful functioning.
Benefit from intuitive mapping to deal with all your needs
Help Desk Migration service will free your up from copy pasting business data or creating absent fields during SmarterTrack to Gorgias migration. So now you can map regular and custom fields, or otherwise tailor your data import and export right in our Migration Wizard. You get to preserve the structure of your support service data with slight work.
Select a convenient time for data import
Begin by the help desk migration anytime it fits into your schedule. Begin by migrating historical records and later set up the Delta option to import your during migration updated records. Then, relax and let our migration service take care of the rest.
Talk to our tech-savvy support team
Are you confronting tasks with your Supported Platform data migration? Let Help Desk Migration customer support pros inspect your problem. With years of well-done data export/import familiarity, they can fix any challenge related to your support service data migration or even offer guidance during the whole data import and export.
Your Help Desk Data Import or Export is Secured at Each and Every Stage
Help Desk Migration tool offers endless import functions without damaging on safety. We commit to the latest recommendations, run constant upgrades, and invariably audit all systems.
We employ a stringent two-factor access policy
Help Desk Migration Wizard takes advantage of two-factor access. What’s more, your company representatives can only export SmarterTrack data if they have admin access. Collect, these safety measures avoid the dangers of data leak.
We apply 3-layer
We provide 3 layers of business data safety: physical (we protect our data hosting facilities against any breach), network (we take care of our networks against cyber attacks), and app (we take care of your data within our data migration solution against unlawful log in).
Meet safety regulations
Help Desk Migration commits to highest security principles, delivering maximum security for your business data. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other essential data protection levels. And our broad compliance set keeps getting expanded.
What is the cost of your SmarterTrack to Gorgias data migration?
And now to the burning question. How much will it cost to switch from SmarterTrack to Gorgias? The price will mostly lean on the records volume you want to move, the complexity of your requirements, and the features you’ll select or customizations you’ll ask for. Start a Free Demo to test the Migration Wizard performance and find out how much your migration will cost.
Run a Demo to get the priceReviews inspires us advance our tool: Few thoughts from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Packed SmarterTrack to Gorgias Migration in a Couple Clicks
Import your data from SmarterTrack to Gorgias simply without disrupting from what truly matters — setting right your customers’ issues. Help Desk Migration app handles all the work behind the scenes whilst you simply enjoy applying your new platform.
Find out more information about data import
Want to learn more? Our resources is full of information on support service improvement and help desk business data migration. Check it out!
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