Request Tracker to Freshservice data migration done automatedly
Encoded conversations, safe servers, modern authorization methods
Automated approach, don't have time-out, excluded workflow pauses
Bargain charging to deliver an opportunity + charge balance
We’ve built the authority of businesses among niches
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transmit by evaluating Source records, workflows, and integrations. Examine data cleansing and field alignment to the Target. Formulate a replication strategy, including the framework and user coaching.
Security and Compliance Review
Make sure data adheres to security protocols. Configure permissions and access settings to protect the replication.
Migration
Data Mapping and Customization
Match records fields amid your Source and Target. Pick automated custom capabilities from the menu or ask for particular customization for the data migration.
Demo Migration
Do a test Demo to check how the transmit tool works. Spot results and alter mapping as needed.
Data Verification
Review all moved records in the Target is precise, fully captured, and properly organized.
Full Data Migration
Shift all required records, encompassing tickets, contacts, attachments, and linked data.
Delta Migration
Net any newest or updated records that tweaked at the time of the Full data migration.
Interval Migration*
Data replication can be interrupted and restarted to align with your timeline, with no downtime. You can halt up to five times for five days per pause, arranged by our sales crew during business hours.
Post-Migration Phase
Go Live
Present the Target for all reps. Disable the Source if required and save data backups.
What Sorts of Entities Can You Import from Request Tracker to Freshservice ?
With Help Desk Migration service, you can smoothly import and export sizable volumes of varying data types to or from Request Tracker to Freshservice. Examine the list of entities you can migrate incorporating automation service without extra assistance from tech pros.
Do you require exclusive Request Tracker to Freshservice import inquirements?
Let us know you need a custom data migration.
| Request Tracker entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Users | Agents | |
| Contacts | Requesters | |
| Tickets | Tickets | |
Why transmit with Help Desk Migration?
Without downtime
Shift records without disruption - ensure workflows on track and aid customers effectively.Increased efficiency
Quickly transfer data and configure predefined and personalized fields with the smart Migration Wizard.Seamless ticket transmiting
The Migration Wizard moves tickets and all associated data, preserving the data structure unaffected on the Target.Expert support
Our support crew is available to guide you by means of chat, email, or phone.Effective import framework
Our migration experts will develop a detailed plan for data import, securing a seamless process and secure records.Flexible customizations
Pick pre-designed options or ask for specific adjustments, and we'll confirm your data is on point.
How Request Tracker to Freshservice Data Migration Runs
Our automated migration app allows you import and export data in a few simple steps. If you’re trying to organize a complex data structure, feel free to select our adjusted approach. We’re all set to comply with your distinct requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your Request Tracker to Freshservice Migrate
with These Features
Leverage a seamless data transfer experience that aligns your business requirements. The Help Desk Migration service provides functions to assist you to complete your support service data import in the smooth way.
Apply a extra tag to the imported tickets
Are you going to run a current help desk platform during data import? To lessen chaos, apply tags to the exported tickets to distinguish them from the remaining ones.
Move newest data first
Select this option to transfer your most recent records in a chronological order, from newest to oldest. The capability is applicable exclusively to Full Migration.
Put mind to your crucial processes. We'll deal with the heavy lifting
Our automated migration tool offers an efficient solution, whether you’re migrating your customer support operations from Request Tracker to Freshservice. With just a couple of clicks, your help desk will be up and running on a new system — no need to tolerate any holdback!
Data import and export with security standards
The Migration Wizard will includes measure for ensuring your data security during all phases of the migration process. To take care of the supreme security of your support service records whether they are in migration or at rest, we use tested practices. There encompass running regular security audits, keeping our servers secured, meeting several instructions, and more.
Go with the migration tool that clients recommend
With a plenty of efficient migrations done by our Migration Wizard, Help Desk migration service has earned many service-related awards and favorable mentions. Moreover, we enlarge our feature list. Help Desk Migration team go to improve our app and present new options to cover we’re meeting most of your data migration needs.
Benefit from easy mapping to deal with your most complex needs
Help Desk Migration solution will spare you from copy pasting records or creating not included record types amidst Request Tracker to Freshservice migration. Help Desk Migration service lets you map record fields and adjust your data import. This will preserve the native structure of your records smoothly on your side.
Pick a suitable time for data import
Pick the most suitable time to launch the help desk import operation. Start by moving historical data and continue with move ahead to the Delta opportunity to migrate your freshly changed data. Then, relax and let our importing tool take care of the rest.
Talk to our proficient support team
Are you confronting hardships with your Supported Platform data import? Help Desk Migration customer service representatives is in place to aid you with any tasks. With plenty of well-done data export/import experience, they can find an answer to any hardship associated with your help desk data import or even deliver guidance during the total migration.
Your Help Desk Data Import is Secured at Each and Every Stage
Applying Help Desk Migration tool, you’ll never have to worry about security of valuable data. We commit to the fresh recommendations, run constant updates, and unfailingly test all servers.
We employ a strict two-factor authentication policy
Help Desk Migration Wizard takes advantage of two-factor authentication. What’s more, only your business reps with admin rights can import your Request Tracker records. Combined, these security measures prevent the dangers of data leakage.
We employ Three-layer
Help Desk Migration ensures 3 levels of business records safety. At the physical level, we defense our data hosting facilities from any breach. At the application level, we block any illegal log in to your records on our service. And, last but not least, on the network layer, we protect our networks against cyber harm.
Fulfill security regulations
Help Desk Migration service accomplishes to top security fundamentals, delivering maximum safety for your data. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other critical data safety fundamentals. And our wast compliance list is getting large.
What is the cost of your Request Tracker to Freshservice data migration?
And now to the burning question. How much will it cost to switch from Request Tracker to Freshservice? The cost will mostly lean on the records volume you need to transfer, the complexity of your demands, and the features you’ll select or custom work you’ll request. Run a Free Demo to test the Migration Wizard performance and find out how much your data transfer will cost.
Run a Demo to get the priceReviews encourages us improve our tool: Few thoughts from Help Desk Migration customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Packed Request Tracker to Freshservice Import in a Couple Clicks
Import your business records from Request Tracker to Freshservice smoothly and without disturbing your top aim of settling your customers’ concerns.
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