osTicket to Help Scout data migration made automatedly
Encoded chats, safe servers, newest authorization approaches
Automated approach, no downtime, excluded workflow pauses
Flexible charging to provide an opportunity + rate balance
We’ve gained the trust of companies among sectors
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your transfer by reviewing Source records, modus operandi, and apps. Evaluate data filtering and field matching to the Target. Produce a transition strategy, that encompasses the framework and agent training.
Security and Compliance Review
Make sure data adheres to safety regulations. Configure permissions and access settings to secure the transition.
Migration
Data Mapping and Customization
Match records fields amongst your Source and Target. Decide on pre-built custom features from the list or discuss unique personalization for the data transmit.
Demo Migration
Set up a free test Demo to figure out how the transmit app operates. Examine outcomes and adapt mapping as required.
Data Verification
Ensure all migrated data in the Target is precise, fully captured, and appropriately structured.
Full Data Migration
Shift all chosen data, containing tickets, contacts, attachments, and linked information.
Delta Migration
Net any fresh or updated data that tweaked for the time of the Full data transfer.
Interval Migration*
Data replication can be halted and restarted to align with your timeline, with zero interruption. You can stop up to five instances for a duration of five days each, organized by our sales crew during work hours.
Post-Migration Phase
Go Live
Present the Target for all agents. Deactivate the Source if required and store data backups.
What Sorts of Records Can You Migrate from osTicket to Help Scout ?
With Help Desk Migration app, you can with no bother import and export significant amount of diverse records entities to or from osTicket to Help Scout. Inspect the list of entities you can import or export incorporating automated service without extra guidance from tech pros.
Do you have peculiar osTicket to Help Scout import inquirements?
Let us know you need a custom data migration.
| osTicket entities | Help Scout entities | |
|---|---|---|
| Help desk | ||
| Groups | Teams | |
| Agents | Users | |
| Organizations | Companies | |
| Users | Customers | |
| Tickets | Conversations | |
| Knowledge Base | ||
| Categories | Collections | |
| Folders | Categories | |
| FAQs | Articles | |
Why transmit with Help Desk Migration?
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Without downtime
Migrate records without interruption - ensure workflows on track and aid customers continuously. -
Increased efficiency
Quickly move data and set up predefined and personalized fields with the smart Migration Wizard. -
Seamless ticket transfer
The Migration Wizard replicates tickets and all linked records, preserving the data structure unaffected on the Target. -
Expert support
Our support crew is prepared to support you by means of chat, email, or phone. -
Effective transfer framework
Our migration experts will formulate a comprehensive plan for data import, securing a hassle-free process and safe records. -
Flexible customizations
Choose automated options or seek specific adjustments, and we'll confirm your data is on point.
How Does osTicket to Help Scout Data Migration Work?
Our automated migration app greenlights you export and import data in a few simple actions. However, if you have distinct needs or a distinct data structure, feel free to select a custom mode.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Elevate Your osTicket to Help Scout Export
with These Opportunities
Leverage a automated data transfer experience that corresponds your business preferences. The Help Desk Migration service delivers features to enable you to complete your support service data transfer in the smooth manner.
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Leave behind attachments
Does your future help desk platform enable compact data storage? Bypass attachments, specially if your historical support service data doesn’t suffer a loss of its value without them. The data migration time will go down considerably.
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Apply a additional tag to the imported tickets
Are you going to use a current help desk platform during migration? To lessen mistakes, add tags to the exported tickets to highlight them from the remaining ones.
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Migrate inline images as attachments
Import the images inserted into tickets as attachments. The data import time might be longer, but the images will stay along on a targeted help desk system.
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Test drive our Demo with custom records by exporting 20 entities
If you want to check how selected entities will look like in the targeted help desk platform, go for this free custom Demo and hand-pick 20 entities for a test.
-
Move newest data first
Choose this feature to move your most recent records in a chronological flow, from newest to oldest. The capability is applicable only to Full Migration.
Don’t greenlight data migration to lead away you from your work
Our automated migration tool offers a powerful solution, whether you’re importing your customer service operations from osTicket to Help Scout. With just a couple of clicks, your help desk system will be ready to perform on a targeted solution — no need to accept any break!
Data import and export complies with security requirements
Help Desk Migration Wizard covers your records is safe throughout the import process. We present maximum records guard applying tested practices, added to regulatory compliance, established server safekeeping, and regular security scans.
Choose the migration solution that customers recommend
Lots of outstanding data import and exports and plenty of awards and favorable commentaries can assure the quality of our migration service. On top of that, we don’t stop there. As long as Help Desk Migration's objective is to include most of your migration inquirements, we continue developing our service and frequently add to it with useful functioning.
Benefit from intuitive mapping to deal with your most complex needs
Rescue yourself from the time-consuming task of adding wanted fields or help desk data throughout osTicket to Help Scout migration. Help Desk Migration service allows you map fields and transform your data import and export. This will keep the starting system of your data without difficulty on your part.
Pick a fitting time for data migration
Begin by the help desk migration anytime it fits into your workflow. What’s more, Help Desk Migration Delta migration function will greenlight you to import the during migration updated data entities once the historical records was migrated. Then, relax and greenlight our solution do the rest.
Talk to our tech-savvy support agents
Are you confronting tasks with your Supported Platform data import? Let our customer support agents explore your obstacle. With plenty of familiarity migrating support data, our pros are well-prepared to provide a successful migration of your business data.
Your Help Desk Data Import or Export is Secured at Each Stage
Using Help Desk Migration tool, don't worry about security of business data. We commit to the up-to-date requirements, run frequent improvements, and invariably scan all facilities.
We employ a firm 2FA authentication policy
Help Desk Migration Wizard secured your business records from unwanted acquiring access with two-factor access. Additionally, your company representatives can only migrate osTicket records if they have admin access. With these safety functions in order, you don't worry about information leak.
We employ Three-layer
Help Desk Migration ensures 3 layers of business records safety. At the physical level, we safeguard our hosting equipment from any breach. At the application level, we block any unauthorized access to your business data on our service. And, finally, on the network layer, we protect our networks from digital abuse.
Fulfill safety fundamentals
Help Desk Migration service corresponds to leading security fundamentals, delivering maximum security for your business data. We are compatible with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other key data safety fundamentals. And our extensive compliance set keeps getting enlarged.
What is the cost of your osTicket to Help Scout data migration?
And now to the burning question. How much will it cost to switch from osTicket to Help Scout? The cost will largely lean on the records volume you want to move, the complexity of your requirements, and the options you’ll use or customizations you’ll ask for. Set a Free Demo to test the Migration Wizard work and learn how much your data transfer will cost.
Run a Demo to get the priceReviews helps us level up our tool: Few thoughts from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Packed osTicket to Help Scout Import in a Couple Clicks
Migrate your business records from osTicket to Help Scout with ease and without disordering your utmost mission of addressing your clients’ concerns.
Get more helpful insights about data import
Willing to know more about help desk business data import and customer service improvement? Check out our help section.
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