Oracle Service Cloud (RightNow) to Gorgias data migration made simple
Encrypted dialogues, secured servers, latest authorization methods
Automated method, never get downtime, no workflow pauses
Flexible pricing to provide a function + charge balance
We’ve acquired the authority of brands among fields
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your replication by reviewing Source records, workflows, and integrations. Examine data cleansing and field matching to the Target. Make a transfer plan, featuring the schedule and agent coaching.
Security and Compliance Review
Ensure data complies with safety regulations. Set permissions and access settings to protect the transmit.
Migration
Data Mapping and Customization
Map data fields amongst your Source and Target. Pick automated custom settings from the menu or discuss unique customization for the record transition.
Demo Migration
Carry out a free trial Demo to view how the transfer tool operates. Analyze results and tweak mapping as needed.
Data Verification
Ensure all replicated data in the Target is accurate, fully captured, and properly organized.
Full Data Migration
Move all selected data, embracing tickets, contacts, attachments, and correlated data.
Delta Migration
Catch any new or updated data that altered at the time of the Full data migration.
Interval Migration*
Data transfer can be paused and continued to match your timeline, with no downtime. You can halt up to five times for a duration of five days each, organized by our sales squad during operating hours.
Post-Migration Phase
Go Live
Launch the Target for all support reps. Deactivate the Source if necessary and protect data backups.
What Types of Data Can You Migrate from Oracle Service Cloud (RightNow) to Gorgias ?
With our Migration tool, you can effortlessly import or export sizable amount of different data types to or from Oracle Service Cloud (RightNow) to Gorgias. Check out the parameters of records you can import making use of automation without extra help from tech pros.
Do you have distinguishing Oracle Service Cloud (RightNow) to Gorgias import or export needs?
Let us know you need a nonstandard data import.
| Oracle Service Cloud (RightNow) objects | Gorgias objects | |
|---|---|---|
| Help desk | ||
| Accounts | Agents | |
| Contacts | Customers | |
| Incidents | Tickets | |
Why transfer with Help Desk Migration?
No downtime
Migrate data without disruption - keep workflows efficient and serve customers seamlessly.Enhanced efficiency
Effortlessly shift data and set up standard and personalized fields with the out-of-box Migration Wizard.Streamlined ticket movement
The Migration Wizard migrates tickets and all connected records, keeping the data structure consistent on the Target.Dedicated support service
Our support team is set to guide you via chat, email, or phone.Comprehensive replication strategy
Managers will establish a comprehensive plan for data import, ensuring a seamless process and safe data.Custom options available
Choose pre-built options or seek personalization, and we'll make sure your data is preserved.
How Does Oracle Service Cloud (RightNow) to Gorgias Data Migration Work?
Our automated migration tool empowers you export and import data in a few simple steps. If you’re managing a unique data structure, feel free to choose our customized mode. We’re in place to follow your unique needs.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Oracle Service Cloud (RightNow) to Gorgias Import
with These Features
Get a smooth data transmition experience that aligns your business preferences. The Help Desk Migration service brings functions to assist you to complete your help desk records migration in the secure and automated mode.
Skip attachments
Does your destination platform offer limited data storage? Bypass attachments, particularly if your historical support service data lose no track of processes without them. The data migration time will cut down remarkably.
Add a new tag to the exported tickets
Are you going to work a existing help desk tool during data migration? To get rid of mess, take advantage of extra tags to the exported tickets to distinguish them from the left ones.
Migrate inline images as attachments
Migrate the images embedded into tickets as attachments. The data import and export time might be longer, but the images will never disappear along with the existing a desired support service platform.
Test drive our Demo with custom records by moving 20 entities
If you need to check how chosen entities will look like in the targeted help desk solution, kick off this free custom Demo and appoint 20 entities for a migration.
Migrate newest records first
Select this option to move your most recent records in a chronological order, from most recent to oldest. This out-of-the-box option is exclusive to Full Migrations.
Stay focused on your major tasks. We'll do the heavy lifting
Our automated migration tool offers an effective tool, whether you’re importing your customer support operations from Oracle Service Cloud (RightNow) to Gorgias. With just a few clicks, your help desk system will be up and running on a selected platform — no need to accept any stoppage!
Data import meets security standards
Our Migration Wizard ensures your customer service data is safe throughout the migration process. To provide the highest security of your support service records whether they are in migration or at rest, we apply tried practices. These include running regular security audits, reserving our servers secured, obeying many regulations, and more.
Choose the migration app that customers praise
With thousands of outstanding migrations under our belt, Help Desk migration service has earned numerous service-linked awards and approving mentions. And our aspiration for value does not hold there. We go to refine our service and move forward fresh features to handle we’re involving all your migration requests.
Enjoy straightforward mapping to handle your most complex needs
Rescue yourself from the laborious work of adding wanted fields or business data during Oracle Service Cloud (RightNow) to Gorgias migration. So you can map typical and custom-made fields, apart from that change your data import and export right away our tool. This will leave unchanged the original system of your data simply on your part.
Select a appropriate time for data migration
Start by the help desk import whenever it fits into your operations. Start by moving historical records and later set up the Delta migration opportunity to migrate your freshly changed data. Then, relax and greenlight our migration service handle the rest.
Work with a support team you can fully count on
Are you facing issues with your Supported Platform migration? Allow Help Desk Migration customer support team take a closer look at your problem. With years of mastery migrating support data, Help Desk Migration experts are well-qualified to provide a accomplished migration of your records.
Your Help Desk Data Import is Protected at Every Phase
Help Desk Migration service comes with every migration functions without compromising on security. We commit to the latest recommendations, set frequent updates, and invariably examine all systems.
We use a rigid 2FA authentication policy
Help Desk Migration Wizard shields your data from unauthorized acquiring access with two-factor authentication. What’s more, your agents can only export Oracle Service Cloud (RightNow) records if they have admin access. Combined, these safety measures avoid the risk of information leakage.
We apply 3-layer
Help Desk Migration provides three layers of data safety. At the physical level, we cover our data hosting facilities from any attacks. At the app layer, we exclude any unauthorized access to your business data on our service. And, last but not least, on the network layer, we secure our networks from digital abuse.
We comply with protection fundamentals
Help Desk Migration fulfills to top security standards, delivering maximum safety for your business records. We correspond to HIPAA, CCPA, PCI DSS Level 1, GDPR, and other required data protection principles. And our broad compliance set keeps getting large.
How much does Oracle Service Cloud (RightNow) to Gorgias data migration cost?
How much will you need to invest in the switch from Oracle Service Cloud (RightNow) to Gorgias? The price will largely build upon the records volume you need to transfer, the complexity of your demands, and the features you’ll choose or custom work you’ll inquire. Start a Free Demo to test the Migration Wizard work and learn how much your data transfer will cost.
Run a Demo to get the priceFeedback motivates us improve our solution: Few thoughts from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Full Oracle Service Cloud (RightNow) to Gorgias Migration in Several Clicks
Migrate your data from Oracle Service Cloud (RightNow) to Gorgias smoothly and without confusing your utmost objective of addressing your customers’ matters.
Find out more additional resources about data import and export
Willing to know more about help desk business records import and export and support service improvement? Check out our resources.
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