Reliable Live Agent to Salesforce Service Cloud data migration service
Encrypted chats, secured servers, modern authorization mechanisms
Automated method, never get time-out, avoiding any workflow drops
Reasonable charging to guarantee a feature + cost balance
Brands among many sectors trust our service
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Initiate your replication by determining Source data, operations, and applications. Review data cleaning and field mapping to the Target. Formulate a migration approach, that covers the agenda and employee training.
Security and Compliance Review
Ensure data adheres to security requirements. Grant permissions and access controls to safeguard the movement.
Migration
Data Mapping and Customization
Map records fields among the Source and Target. Define in-built custom capabilities from the set or request particular tailored adjustments for the record movement.
Demo Migration
Run a free test Demo to understand how the movement service functions. Verify outcomes and change mapping as necessary.
Data Verification
Confirm all replicated records in the Target is genuine, complete, and adequately formatted.
Full Data Migration
Move all selected records, encompassing tickets, contacts, attachments, and related records.
Delta Migration
Catch any new or updated records that changed during the Full data replication.
Interval Migration*
Data transfer can be paused and continued to suit your outline, with no service disruption. You can pause up to five instances for five days each, arranged by our sales team during work hours.
Post-Migration Phase
Go Live
Launch the Target for all support reps. Turn off the Source if needed and ensure data backups.
What Data Can You Migrate from Live Agent to Salesforce Service Cloud ?
With our Migration app, you can without trouble migrate solid portions of differing records entities to or from Live Agent to Salesforce Service Cloud. Examine the parameters of data entities you can migrate applying automated service without extra help from tech service reps.
Do you want peculiar Live Agent to Salesforce Service Cloud import or export demands?
Let us know about a customized data migration.
| Live Agent objects | Salesforce Service Cloud objects | |
|---|---|---|
| Help desk | ||
| Agents | Users | |
| Companies | Accounts | |
| Contacts | Contacts | |
| Tickets | Cases | |
| Knowledge Base | ||
| Category | Top level categories | |
| Folder | Second level categories | |
| Article | Articles | |
Why transfer with Help Desk Migration?
No downtime
Move records effortlessly - preserve workflows running smoothly and support customers continuously.Enhanced efficiency
Effortlessly move data and arrange default and tailored fields with the automated Migration Wizard.Streamlined ticket movement
The Migration Wizard shifts tickets and all linked data, ensuring the data structure intact on the Target.Dedicated support service
Our support team is set to help you using chat, email, or phone.Comprehensive replication strategy
Managers will formulate a well-defined plan for data import, providing a smooth process and protected records.Custom options available
Opt for pre-built options or inquire about customization, and we'll ensure your data is accurate.
How Live Agent to Salesforce Service Cloud Data Migration Goes
Our automated migration tool greenlights you import and export records in five simple moves. If you’re managing a elaborate data structure, feel free to select our adjusted method. We’re up for it to comply with your special demands.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Enhance Your Live Agent to Salesforce Service Cloud Export
with These Options
Get a automated data transmition experience that corresponds your company’s needs. The Help Desk Migration service provides functionalities to handle you to complete your customer service records transfer in the painless route.
Skip attachments
Does your destination help desk system provide small data storage? Omit attachments, especially if your historical data doesn’t suffer a loss of its value without them. The data migration time will scale down remarkably.
Use the attachment feature to Import inline images
Migrate the images fixed into tickets as attachments. The data import time might take more time, but the images will be moved to a expected customer service tool.
Demo with custom data: Select 20 entities for transfer
Don’t take any chances. Prove that you comprehend completely what the entities settle at the end of you’ve migrated them. Help Desk Migration’s Demo with custom data greenlights you select 20 entities for a test import.
Migrate newest data first
Opt for this castomization to import your most recent records in a chronological order, from most recent to oldest. This automated capability is applicable to Full Migrations.
Don’t let data migration to mislead you from your goals
Whether you’re importing from Live Agent to Salesforce Service Cloud, apply our automated migration solution. It will help you to import all your data to a chosen platform in just a couple of clicks. Thus, you will get your import or export finished in a timely manner without putting important works on the back burner.
Data import complies with security requirements
Help Desk Migration Wizard handles your records is secure throughout the import or export process. We offer maximum customer support data protection using established procedures, along with regulatory compliance, proper server safeguarding, and regular security checks.
Select the migration solution that clients love
Myriads of efficient data import and exports and plenty of awards and inspiring commentaries can vouch for the value of our migration service. And our pursuit of high quality does not drop there. Because our goal is to comprise nearly all of your import and export requests, we continue growing our solution and oftentimes add to it with neat capacity.
Enjoy straightforward mapping to handle all your needs
Our tool will relieve you from copypasting data entities or making nonexistent data types amidst Live Agent to Salesforce Service Cloud migration. Our tool permits you map entities and tailor your data import and export. You retain the structure of your support service data with small work.
Select a fitting time for data import
Get going by the help desk data import anytime it fits into your workflow. Moreover, our Delta migration option will let you to export the most recently updated records after the historical business data was moved. Then, relax and let our service handle the rest.
Communicate our reliable support representatives
Don’t worry about trying to cope with issues just as doing your Supported Platform data import. Permit Help Desk Migration service agents inspect your problem. With plenty of expertise moving business data, Help Desk Migration pros are well-seasoned to ensure a accomplished import/export of your business data.
Your Help Desk Data Migration is the Whole Way Through
Help Desk Migration service enables endless import features with no damaging on safety. We constantly check all systems and make improvements, so that your data is secured according to the latest standards.
We use a firm two-factor access policy
Our Migration Wizard guards your business records from illegal accessing with two-factor authentication. What’s more, your company representatives can only migrate Live Agent records if they got admin rights. With these security features arranged, you won’t have to worry about data leakage.
Three-layer business data security
We deliver three layers of data security: physical (we secure our hosting facilities against physical and logical attacks), network (we protect our networks against cyber abuse), and application (we protect your business records within our migration solution against unsanctioned log in).
Follow industry-standard principles
We secure your records based on all crucial security levels. Help Desk Migration has an extended set of compliance, and we continue expanding it. Nowadays, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection levels.
How much does Live Agent to Salesforce Service Cloud data migration cost?
How much will you need to invest in the switch from Live Agent to Salesforce Service Cloud? The cost will mostly depend on the business data volume you require to migrate, the complexity of your specifications, and the options you’ll select or custom work you’ll ask for. Run a Free Demo to test the Migration Wizard work and find out how much your migration will cost.
Run a Demo to get the priceFeedback helps us upgrade our service: Several words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Salesforce Service Cloud data migration
Prepare for Salesforce Service Cloud data migration by checking an in-depth step-by-step guide
Full Live Agent to Salesforce Service Cloud Import in Several Clicks
Import your records from Live Agent to Salesforce Service Cloud without difficulty and with no disarranging your ultimate aim of settling your customers’ issues.
Find out more guides about data import and export
Willing to know more about help desk data import and support service enhancement? Surf our help section.
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