Fast & safe Live Agent to Gorgias data migration service
Encoded communications, secure servers, leading authorization mechanisms
Automated process, no operations downtime, no workflow drops
Deal pricing to ensure a function + cost balance
Clients across various niches pick us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Start your transition by assessing Source records, operations, and integrations. Evaluate data cleaning and field mapping to the Target. Develop a replication scenario, that encompasses the outline and support reps training.
Security and Compliance Review
Make sure data complies with security standards. Set permissions and access controls to protect the transition.
Migration
Data Mapping and Customization
Match data fields between your Source and Target. Choose automated custom capabilities from the set or request particular tailored adjustments for the data transmit.
Demo Migration
Initiate a trial Demo to see how the transfer service performs. Examine outcomes and change settings as necessary.
Data Verification
Check all transmitted data in the Target is accurate, complete, and properly structured.
Full Data Migration
Transfer all selected data, involving tickets, contacts, attachments, and related data.
Delta Migration
Capture any new or updated data that altered during the Full data movement.
Interval Migration*
Data movement can be paused and resumed to match your outline, with no downtime. You can stop up to five instances for five days each, arranged by our sales crew during business hours.
Post-Migration Phase
Go Live
Present the Target for all customer service agents. Decommission the Source if necessary and save data backups.
What Records Can You Migrate from Live Agent to Gorgias ?
With Help Desk Migration Wizard, you can easily import or export large piles of diverse records entities to or from Live Agent to Gorgias. Here’s the set of record types you can import or export using automated service without extra assistance from tech support agents.
Do you look for nonstandard Live Agent to Gorgias migration needs?
Let us know about a unique data migration.
| Live Agent entities | Gorgias entities | |
|---|---|---|
| Help desk | ||
| Agents | Agents | |
| Contacts | Customers | |
| Tickets | Tickets | |
Why migrate with Help Desk Migration?
Zero downtime
Import data effortlessly - keep workflows running smoothly and help customers effectively.Increased efficiency
Quickly migrate data and map standard and tailored fields with the secure Migration Wizard.Seamless ticket migration
The Migration Wizard transmits tickets and all related records, keeping the data structure intact on the Target.Expert support
Our support crew is equipped to help you via chat, email, or phone.Effective movement planning
Our team will create a clear plan for data import, ensuring a smooth process and reliable records.Pre-built options and customizations
Decide on pre-built options or request personalization, and we'll ensure your data is precise.
How Does Live Agent to Gorgias Data Migration Make It?
Our automated migration app lets you export and import data in five simple steps. If you’re dealing with a complex data structure, feel free to go with our customized method. We’re in place to fulfill your distinct requirements.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Grow Your Live Agent to Gorgias Move
with These Options
Acquire a tailored data replication experience that meets your company’s objectives. The Help Desk Migration service provides functionalities to enable you to succeed your support service data transmitting in the most suitable approach.
Leave behind attachments
Does your expected platform provide limited data storage? Leave behind attachments, specially if your current data doesn’t suffer a loss of its value without them. The data import and export time will drop significantly.
Apply a new tag to the migrated tickets
Add tags to the migrated tickets — in such a way, you won’t jumble them with the existing. You may further classify the tickets by assigning tags like ‘lost,’ ‘closed,’ or ‘stop replying.’
Take advantage of the attachment feature to Migrate inline images
Don’t want to leave behind images added into the tickets? You can import them to the new help desk solution as attachments.
Demo with custom data: Handpick 20 entities for migration
If you expect to see how particular entities settle in the future help desk solution, run this free custom Demo and pick 20 entities for a test.
Move newest records first
Choose this castomization to import your newest records in a chronological order, from newest to oldest. The feature applies only to Full Migration.
Don’t let data migration to throw off you from your goals
Whether you’re importing from Live Agent to Gorgias, apply our automated migration service. It will allow you to import all your records to a selected platform in just a couple of clicks. Thus, you will be able to have your migration finished in a timely manner without putting critical processes on the back burner.
Data migration with confidence
Our Migration Wizard handles your data is secure throughout the migration process. To guarantee the utmost safety of your help desk data whether they are in migration or at rest, we use proven procedures. These contain handling proper security scans, keeping our servers protected, meeting different regulations, and more.
Move ahead with the migration service that customers praise
Myriads of successful migrations and lots of awards and approving commentaries can confirm the value of Help Desk migration service. Besides, we don’t stop there. Help Desk Migration team continue to advance our solution and present new features to take care of we’re comprising all your data import needs.
Benefit from clear mapping to cover your most complex needs
Help Desk Migration service will relieve you from copy-pasting data entities or adding absent data types throughout Live Agent to Gorgias migration. Help Desk Migration tool lets you map entities and adapt your data import. This will leave unchanged the native system of your data with no effort on your part.
Choose a convenient time for data migration
Start by the help desk data import anytime it fits into your workflow. Start by importing historical data and then go for the Delta migration function to move your freshly changed records. Then, relax and empower our migration service handle the rest.
Contact to our reliable support pros
Don’t worry about confronting issues just as doing your Supported Platform data import. Greenlight our support agents examine your issue. With years of successful data migration familiarity, they can resolve any challenge joined with your customer support migration or even present assistance during the total migration.
Your Help Desk Data Migration is the Whole Way Along
Help Desk Migration tool comes with every migration features with no damaging on safety. We constantly examine all servers and make updates, so that your business data is safe matching to the fresh recommendations.
We employ a stringent 2FA authentication policy
Our Migration Wizard shields your business data from illegal accessing with 2FA authentication. Moreover, your agents can only migrate Live Agent data if they possess admin access. Combined, these safety measures eliminate the dangers of information leakage.
3-level data security
Help Desk Migration enables three layers of data security. At the physical layer, we defense our hosting equipment from logical and physical breach. At the application level, we prevent any unsanctioned entry to your business data on our service. And, last but not least, on the network level, we protect our networks from digital abuse.
Compliance with industry-standard levels
We take care of your business data based on all essential security standards. Help Desk Migration service possesses an broad list of compliance, and we keep enlarging it. At the moment, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data security levels.
What is the cost of your Live Agent to Gorgias data migration?
And now to the burning question. How much will it cost to switch from Live Agent to Gorgias? The price will largely build upon the business data volume you need to move, the complexity of your specifications, and the options you’ll use or custom work you’ll request. Set a Free Demo to check the Migration Wizard work and figure out how much your data switch will cost.
Run a Demo to get the priceReviews inspires us upgrade our solution: Several words from Help Desk Migration clients
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Find out the way to prepare for Gorgias data migration
Prepare for Gorgias data migration by checking an in-depth step-by-step guide
Packed Live Agent to Gorgias Migration in a Few Clicks
Migrate your data from Live Agent to Gorgias without difficulty and with no disordering your supreme goal of setting right your customers’ inquiries.
More additional resources about data migration
Willing to learn more about help desk platforms migration and customer service upgrading? Look at our help section.
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