GLPI ITSM Data Migration – Securely Export Tickets & Users

GLPI ITSM data migration doesn’t have to be complex. The Help Desk Migration tool lets you seamlessly transfer tickets and users to your new ITSM platform — securely, efficiently, and with complete control at every step.

Whether you’re switching platforms, consolidating ITSM systems, or upgrading your support stack, our solution ensures a smooth, risk-free transition from GLPI ITSM.

Book a Demo → Pricing →

Interactive Migration Calculator

Adjust sliders to estimate your migration time and cost savings

2,000
1K 500K
10-15 mins Estimated Migration Time
85% Time Savings vs Alternatives
$3,777 Savings vs In-house Development

Estimates based on 60,000+ successful migrations. Actual results may vary.

Supported Connections – GLPI ITSM Alternatives

Accelo

Atera

Atlas

Autotask PSA

BMCHelixITSM

BoldDesk

Chatwoot

ConnectWise

Crisp

CSV

Custify

Deskpro

DevRev

Dixa

Document360

Drift

Dynamics 365

eDesk

eGain

Enchant

Forumbee

FreeScout

Freshdesk

Freshservice

Front

Gladly

Glassix

Gleap

GLPI

Gmail

Google Docs

Gorgias

Groove

Halo Service Solutions

HappyFox

Harmony

HelpCrunch

HelpDesk

HelpDocs

Helpjuice

Help Scout

HelpShift

HelpSpot

HubSpot Service Hub

InstantDocs

Intercom

Ivanti

Jira Service Management

Jitbit HelpDesk

Kayako

Kayako Classic

Kundo

Kustomer

Lansweeper

Live Agent

LiveChat

Manage Engine

Mayday

Missive

NinjaOne

Odoo Helpdesk

Oracle Service Cloud (RightNow)

osTicket

((OTRS)) Community Edition

Outlook

Paligo

Plain

Planhat

Reamaze

Request Tracker

Respond.io

Richpanel

Salesforce Service Cloud

ServiceDesk Plus

ServiceNow

SherpaDesk

Siit

SmarterTrack

SolarWinds Service Desk

SolarWinds Web Help Desk

Spiceworks

Spiceworks Cloud

SQLite

SuperOps

SupportBee

SupportPal

Syncro

SysAid

Tawk.to

TeamSupport

TeamworkDesk

Thena

Thulium

Tidio

TOPdesk

Trengo

Unthread

Vitally

Vivantio

Zammad

Zendesk

Zoho Desk

Zoho Mail
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No credit card required Fast setup

How Automated GLPI ITSM Data Migration Works

Automated migration from GLPI ITSM is handled through the Help Desk Migration Wizard. The process is structured, predictable, and fully auditable — so you always know what happens to your data.

Connect

Securely connect GLPI ITSM (source) and your target help desk via API:

  • Encrypted authorization for all credentials
  • No scripts or manual exports required
  • Connection setup completed in minutes

Map Data

Select exactly what data you want to migrate from GLPI ITSM. Automatic data mapping aligns your source fields with the target help desk:

  • Ticket fields and statuses
  • Users (agents)
  • Attachments and comments
  • Changes
  • Problems
  • Knowledgebase

You can also fine-tune field mappings, agent assignments, and workflows to match the destination system.

How to map data

How to migrate GLPI ITSM agents

Agents are matched to existing users in your target platform to preserve ticket ownership, even for inactive or retired users.

  • Required for a Free Demo Migration
  • Missing agents can be created in the Migration Wizard
  • Manual addition is possible if the target API doesn’t support automatic creation

How to match agents

Demo Run

Run a Demo Migration to transfer a sample of GLPI ITSM data. Preview tickets, comments, attachments, and custom fields to see exactly how your data will appear in the target platform.

Why it matters: Validate data accuracy and structure before the full migration — no surprises after go-live.

How to run Demo

Review Demo Results

Check your migrated data using built-in validation tools and logs:

  • Review tickets
  • Confirm field mappings and statuses
  • Identify edge cases or inconsistencies
  • Adjust filters or mappings if needed

Benefit: Full transparency and control before committing to the full migration.

How to check Demo results

Go Live

Launch the full GLPI ITSM data migration with zero business downtime:

  • All selected data is migrated in one run
  • Progress monitored in real time
  • Your team continues working in GLPI ITSM during migration

After completion, your GLPI ITSM data is fully available in the new platform: accurate, structured, and ready for everyday operations.

Connect Platforms
Map Data
Demo Run
Review Demo Results
Go Live

Optimize Your GLPI ITSM Data Migration with Custom Options

Add Tags to Newly Migrated Tickets

What this option does: During migration, the Help Desk Migration Wizard can automatically attach predefined tags to every ticket in the target platform.

Why it matters: Tags make it easy to group, filter, and review all migrated tickets quickly.

Example: Using a tag like hdm-import or glpi-data, you can instantly identify which tickets came from GLPI ITSM.

Tagging migrated tickets

Select Records for Demo

What this option does: This option allows you to manually select specific tickets to migrate during your demo or test run.

Why it matters: It ensures your most important or complex tickets are transferred correctly and lets you validate data accuracy before the full migration.

Customize your Demo

Skipping Attachments

What this option does: Allows you to omit file attachments from the migration process.

Why it matters: Skipping attachments makes the migration faster, reduces system load, and is ideal for demo runs or large datasets.

How to skip attachments

Migrate the newest records first

What this option does: Decide the priority for your data migration. Move newly created data to GLPI first and leave historical data for later.

Why it matters: Your agents need active, recent tickets on day one. The historical archive is rarely touched day-to-day, so it can catch up afterward without holding anything up.

Change migration priority

Additional GLPI ITSM Migration Options for Zero Business Downtime

Delta Migration

Keep your GLPI ITSM instance fully operational while ensuring all records stay up to date. Delta Migration available on The Signature Support Plan ensures nothing is lost after cutover. It captures all new updates, replies, and changes so your team can keep working seamlessly.

Safe, Simple, Reliable

  • No broken conversations: Updates go to the right tickets.
  • No confusion: Newly created or updated data is synced; errors can be fixed with remigration.
  • Ready for real cutovers: Continuous coverage, clean histories, confident go-live.
What is Delta Migration?

Interval Migration

Move your GLPI ITSM data in manageable batches on a schedule that suits your business. Whether during off-hours, nights, or weekends, Interval Migration allows your team to keep using the platform while data is migrated in the background. This method is ideal for large datasets or time-sensitive migrations, ensuring a smooth, seamless transition without disrupting daily operations.`

What is Interval Migration?

GLPI ITSM Migration FAQ

You can migrate:
  • Tickets and full ticket histories
  • Users and agents
  • Comments and attachments
  • Statuses, priorities, and custom fields
  • Changes
  • Problems
  • Knowledgebase
Data availability may depend on the target platform’s API capabilities.

No. GLPI ITSM data migration runs without interrupting daily operations. Your team can continue working in GLPI ITSM while the migration is performed in the background.

Yes. A Free Demo Migration lets you transfer a sample of your GLPI ITSM data to preview tickets, comments, attachments, and mappings before starting the full migration.

Migration time depends on the number of tickets, users, attachments, and selected options. Demo migrations usually take minutes, while full migrations can take several hours or longer for large datasets. Progress is tracked in real time.

Agents are migrated by matching GLPI ITSM users to existing users in the target platform. This preserves ticket ownership, including tickets created by inactive or retired users. Agent matching is required for both demo and full migrations.

Yes. You can skip attachments to speed up the migration or manually select specific tickets for demo runs, giving you full control over what data is migrated.

Delta Migration transfers only new or updated tickets and users since the last migration run. It’s ideal for keeping your target platform synchronized with GLPI ITSM while ensuring zero business downtime.

Yes. All migrations use encrypted API authentication, and every action is logged and auditable. Your GLPI ITSM data remains protected throughout the entire migration process.
Help Desk Migration

Start your GLPI ITSM migration today!

Whether you’re moving to a new platform, creating backups, or consolidating data, Help Desk Migration handles all the technical work smoothly — so you can keep working without interruptions.

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