Atlas Migration Services

Atlas Migration: Move Your Data Out of Atlas to a New Platform

An Atlas migration with Help Desk Migration moves conversations, customers, accounts, and users out of Atlas, the AI customer support platform at atlas.so, and into another help desk. Atlas is supported as a source only, so data moves out of Atlas, not into it. You can test the transfer on up to 20 of your own records in a free demo before paying for anything.

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60,000+ customers
100+ platforms
SOC 2 & GDPR

Interactive Migration Calculator

Adjust sliders to estimate your migration time and cost savings

2,000
1K 500K
10-15 mins Estimated Migration Time
85% Time Savings vs Alternatives
$3,777 Savings vs In-house Development

Estimates based on 60,000+ successful migrations. Actual results may vary.

Atlas migration at a glance

What an Atlas migration with Help Desk Migration covers, based on the records Atlas exposes through its API:

Question Answer
Direction Out of Atlas only (Atlas is a source platform)
Records that migrate Conversations (as tickets), customers (as contacts), accounts (as companies), users (as agents)
Ticket details that migrate Requesters, assignees, companies, groups, comments, attachments, custom fields, created / updated / closed dates
Not migrated Ticket tags, knowledge base, Change / Problem / Request objects
Free test Demo migration with up to 20 records you choose
Typical project length 1-2 weeks including preparation and validation
Security SOC 2 Type II, SOC 3, GDPR-compliant, encryption in transit and at rest

How an Atlas migration works in five steps

An Atlas migration runs in five steps: connect, map, test, migrate, and validate. The data transfer usually takes from a few hours to a few days depending on record volume, and a full project is typically planned at 1-2 weeks. Atlas and the new platform both stay live, so agents keep answering customers while records move in the background.

Connect Atlas as the source platform

Connect Atlas and your destination platform to Help Desk Migration with API credentials. Because Atlas is a source-only platform, the connection is one-directional: the migration copies records out of Atlas, and the records in Atlas stay where they are.

Select records and map fields

Choose which Atlas records to move. Help Desk Migration maps standard fields automatically and matches custom fields where names and types line up. You review and adjust the mapping before anything moves, so statuses and custom field values do not land as blanks.

Run a free demo migration

The free demo migration transfers a sample of your real Atlas conversations into the new platform. You can let the tool pick the sample or hand-pick up to 20 record IDs. The demo shows how mapping behaves on real data and gives you the price of the Full Migration.

Launch the Full Migration

When the demo results look right, start the Full Migration immediately or schedule it. Progress is visible in the Migration Wizard, and both platforms remain usable during the transfer.

Validate the results and go live

Compare record counts between Atlas and the new platform, then spot-check conversations, contacts, and companies, focusing on custom fields and attachments. Because Atlas is untouched by the migration, you can validate at your own pace, run a Delta Migration for anything created in the meantime, and then move your team over.

Connect Atlas as the source platform
Select records and map fields
Run a free demo migration
Launch the Full Migration
Validate the results and go live

What data you can migrate from Atlas

Help Desk Migration moves four Atlas record types. Atlas uses its own names for them, and each one maps to a standard help desk record in the destination:

Atlas record Becomes in the new help desk
Conversations Tickets
Customers Contacts / customers
Accounts Companies / organizations
Users Agents

Conversations and ticket history

Atlas conversations migrate as tickets with their full history: requesters, assignees, companies, groups, comments, attachments, and custom fields, along with created, updated, and closed dates. Atlas's API does not expose a tags field on tickets, so tags are not part of an Atlas export. Teams that rely on tags often recreate them with a custom field or automation rule in the new platform.

Customers, accounts, and users

Atlas customers and accounts migrate at the entity level, and the link between each customer and their account carries over as a contact-to-company relationship. Atlas users map to agents in the destination platform, so conversation assignments stay attached to the right people.

What does not migrate from Atlas

Three kinds of Atlas data fall outside the supported set:

Knowledge base content

Articles in Atlas Knowledge Management are not part of the migration.

ITSM objects

Change, Problem, and Request records are not supported.

Inbound data

Atlas is source-only, so no data can be migrated back into Atlas.

Migration options for Atlas

Atlas migrations include one built-in option that needs no custom development: choosing which records go into the free demo.

Select records for the demo

This option lets you choose up to 20 specific records for the free demo migration instead of a random sample.

Use case: You want to check how complex Atlas conversations, such as long threads with many custom fields, map into the new platform.

How it works: Enter the record IDs, and the demo migrates that set so you can check mapping on your hardest records first.

Watch: Customize your Demo

Atlas AI features and the data they leave behind

Atlas describes itself as "bespoke AI for customer support": Autopilot answers customers and runs multi-step actions, Copilot drafts agent replies, and Knowledge Management generates articles from tickets, chats, and SOPs. Those AI configurations stay in Atlas, but the conversation history they learned from can move. Help Desk Migration carries conversations over with comments, custom fields, and timestamps, so the new platform's reporting and AI features have structured history to work with from the start. The AI-first help desk migration guide covers how to prepare that history for a new AI setup.

Atlas (Source) Autopilot & Copilot Stays in Atlas Ticket & Chat History New Platform New AI Configuration Structured History

Advanced options for larger Atlas migrations

Three advanced options cover conversations created during the move, a cutover spread over several days, and data the standard mapping does not handle.

Delta Migration

Atlas keeps receiving conversations while the Full Migration runs. Delta Migration is a second, smaller pass that transfers only the records created or updated after the Full Migration started, so conversations from the transition window are not left behind in Atlas.

Learn about Delta Migration

Interval Migration

Interval Migration lets you pause the Full Migration and resume it later, for example pausing during the workweek and resuming over the weekend. The Full Migration can be paused up to five times, each pause lasting no more than five days, and pauses are coordinated with the Help Desk Migration team during operating hours.

How Interval Migration works

Custom migrations

When the standard mapping does not cover part of your Atlas setup, the Help Desk Migration team can build a custom migration script for your data structure.

How can I customize my migration?

Where you can move Atlas data

Help Desk Migration supports 100+ platforms, and Atlas data can move into customer support tools such as Zendesk, Freshdesk, Intercom, and HubSpot Service Hub. Because Atlas is source-only, each Atlas migration is a one-way move into the platform your team picks. The supported platforms list shows all current destinations.

Intercom | HubSpot Service Hub | Supported platforms list

Security during an Atlas migration

Security during an Atlas migration

Help Desk Migration protects Atlas data with audited controls, GDPR compliance, and encryption.

SOC 2 Type II and SOC 3 certified

Help Desk Migration achieved SOC 2 Type II compliance in 2025 and holds SOC 3, which cover how customer data is stored, processed, and accessed. The SOC 2 report is available on request under NDA.

GDPR-compliant

Help Desk Migration follows GDPR requirements and is ready to sign a data processing agreement, so an Atlas export can meet European data protection obligations.

Encryption in transit and at rest

Atlas data is encrypted from the moment it leaves Atlas until it reaches the new platform, covering databases, storage, and transmission channels. The full controls are listed in the Help Desk Migration security policy.

Help Desk Migration by the numbers

Help Desk Migration has moved help desk data since 2016 and replaces manual CSV exports and ticket-by-ticket rebuilding with automated field mapping and a free demo on your own data.

Metric Help Desk Migration
Customers served 60,000+
Supported platforms 100+
Operating since 2016
G2 rating Five stars
Security SOC 2 Type II (2025), SOC 3, GDPR

Reviews published on the Help Desk Migration customers page include a 77,000+ ticket migration run without outside consultants and a move of about 200,000 records covering 10+ years of history from ServiceNow to Freshservice.

Atlas migration FAQs

Atlas (atlas.so) is a customer support platform that describes itself as "bespoke AI for customer support." It combines a ticketing inbox with an AI agent called Autopilot, an agent-assist tool called Copilot, and AI-generated knowledge management. Atlas is a different product from other software named Atlas, such as MongoDB Atlas.

No. Atlas is supported as a source platform only, so Help Desk Migration can move data out of Atlas but cannot import data into Atlas. Teams leaving Atlas pick a destination that accepts imports.

The data transfer usually takes from a few hours to a few days, depending on how many conversations you have, how many attachments they carry, and how many custom fields need mapping. Most teams plan the whole project, including preparation, the demo, and validation, at around 1-2 weeks. The free demo gives a more precise estimate for your account.

The price of an Atlas data migration depends on the number of records you move, how complex the mapping is, and which options or customizations you add. Running the free demo migration shows the exact price for your data. The Help Desk Migration pricing page explains how per-record pricing and support plans work.

Yes. Atlas stays fully usable during the migration because Help Desk Migration only copies records out of it. Agents can keep answering conversations in Atlas until you are ready to switch, and a Delta Migration then brings over anything created in the meantime.

No. Autopilot workflows, Copilot settings, guardrails, and other AI configurations are outside the supported record set and need to be set up again in the new platform's own AI tools. What does move is the conversation history those tools learned from, which gives the new platform's AI real past tickets to work with.

No. The Migration Wizard is a no-code, self-service tool: you connect both platforms, pick the records, review the field mapping, and launch the demo from a guided interface. A developer is only involved when your Atlas data needs a custom migration script, and in that case the Help Desk Migration team writes it.

Yes. Besides moving data into another help desk, Help Desk Migration can export Atlas conversations, customers, and accounts to CSV files. A CSV export works as an archive before you close the Atlas account, or for a destination that only accepts file imports.

Help Desk Migration

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Test your Atlas data migration with a free demo on up to 20 records, or schedule a consultation with our team.

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