A Siit Migration Is Less Like Flipping a Switch and More Like Moving Day Itself
Everything you own has to make the trip and land somewhere sensible on the other side. This is not a typical customer support desk you are packing up either. It is an internal service desk (sometimes called Siit ITSM) built for IT, HR, and Finance. The records inside it do not fit a standard help desk migration. Get that wrong and you land on your new platform with broken ticket history, mismatched contacts, and no way to trace who asked for what in the first place.
If your Siit company account has outgrown what the platform offers, or leadership picked a different tool, here is the real question: what moves to the target, and what do you control before the transfer? Most vendors hand you a generic relay plan and call it a strategy. Run a free demo and watch the Siit migration before you commit to anything.
No credit card required Zero downtime for your active support queue Takes under 5 minutes
Interactive Migration Calculator
Adjust sliders to estimate your migration time and cost savings
Estimates based on 60,000+ successful migrations. Actual results may vary.
What data can you export from Siit?
A full Siit data export requires clarity on what moves and what stays behind. Help Desk Migration exports two kinds of Siit's records: the core objects that set your migration price, and the supporting content that comes along free.
Core records
Tickets (Requests)
Siit calls these requests. Every open, pending, and closed request migrates with its full status history, no exceptions.
Contacts (Users)
Siit calls them users, the employees who filed the request in the first place. They become contacts on your new platform.
Departments
Siit groups people into departments instead of companies. Each department becomes a company or organization on the other side of the move.
Admins
Admins in Siit's own interface are basically agents, labeled users (admins). They migrate as agents, so whoever owned a ticket before still owns it after.
Curious what that adds up to? See pricing for your record count.
Associated elements
Ticket comments
Every internal note and requester reply travels with its ticket, free of charge, like packing tape: nobody itemizes it separately.
Attachments
PDF files, screenshots, logs, and inline images move with their parent ticket, no extra line item.
All-inclusive cost
None of this costs you anything extra. Help Desk Migration only scores you on Agents, Contacts, Companies, and Tickets. Comments, Notes, and Attachments make the trip free, no matter how many thousands you are carrying.
Your options overview
Already know where you are going? Field mapping looks a little different for Zendesk, Freshdesk, and Intercom. Pop over to the page built for your target, or see what your move costs right now.
How the Siit migration works
The Migration Wizard handles the whole move automatically: no developer support, no manual CSV exports, just four steps, most of them wrapped up in 1 to 2 weeks.
Connect your platforms
Authorize using your Siit login and your target platform admin access through secure API connections. Figure out what is actually coming with you: your source data, your processes, the apps connected to everything, and run a security review that sets permissions and access controls first.
Map your records
Match your Siit agents, ticket fields, statuses, and custom attributes to their exact counterparts on your target platform. Use the built-in customization menu, or tell us what you need instead.
Run a free demo
Extract a sample set of 20 articles to test your mapping rules and inspect how these and other entities look in your new workspace. Walk through every migrated record and confirm it is accurate, complete, and sitting where it belongs.
Launch full migration
Switch your Siit data in the background while your team keeps working without interruption. Delta migration catches anything created or changed in Siit while the transfer runs, and Interval Migration lets you pause up to five times, five days each, around your schedule. Once everything lands, turn off Siit when you are ready.
Enterprise-grade security and compliance
Let's talk about what actually happens to your data, since "we take security seriously" does not mean much on its own. Moving IT, HR, and Finance requests demands the same security rigor as any customer data migration. Help Desk Migration protects your data at every point in the export.
Read the full security policy for the specifics, including our ISO 27001-aligned infrastructure.
What does a Siit migration cost?
Nobody publishes a fixed entry fee for this race, and here is why: your cost depends on how much data you are moving, how complicated your setup is, and which options you pick along the way. But the pricing is not linear, and that matters for you. A basic migration with no customizations runs about $100 for 1,000 records on the Standard plan. Carry 10,000 records under the same conditions, and you are looking at roughly $514, nowhere near ten times the cost.
Volume-Based Pricing
The bigger your data volume, the less you pay per record. Pricing scales non-linearly to favor large archives.
Instant Quotes
Clocked directly from your live connected data during the free test run with zero hidden surprises.
Run a Free Demo Migration and the Migration Wizard hands you a real number, clocked from your actual data. Get your price estimate.
FAQs
Four things: tickets (Siit calls them requests), contacts (the employees behind each request), companies (Siit's departments), and agents (Siit's admins). All four count toward your migration price. Run a free demo to see your own inventory priced out.
Yes. Comments, notes, and attachments migrate with every ticket automatically, and none of them count as separate line items. See it for yourself in a free demo migration.
Yes. Skip attachments completely, or set a cutoff at 6, 12, or 24 months so only recent files transfer. Check the full options list to see how this works alongside your other settings.
Yes. Flip on the related records option and only the people and companies with real ticket history make the trip. Try it yourself, free, before you commit to anything.
Yes, but only if your target platform allows it. Turn on a built-in option to add a custom tag to imported records (e.g., migrated_siit or qa_audit). And your team will easily filter, inspect, and perform QA checks on all imported tickets in the new system without mixing them up with live incoming requests.
No. Siit training covers onboarding and how to use the platform day to day, not exporting your data. If you searched 'what is Siit training' looking for setup or product help, check Siit's own documentation first. This page is about moving your data once you have already decided to leave.
Ready to start your Siit migration?
Run a free Demo Migration. You will watch up to 20 real requests and 20 knowledge base articles land on your new platform exactly how they will look on moving day. Nothing to pay. Nothing to lose.