Thulium Migration: Move Your Contact Center Data to a New Platform
Move tickets, contacts, and companies out of Thulium into the customer support platform of your choice. Help Desk Migration automates the transfer, so your team keeps working while data moves in the background.
No credit card required Fast setup
Interactive Migration Calculator
Adjust sliders to estimate your migration time and cost savings
Estimates based on 60,000+ successful migrations. Actual results may vary.
5 Steps to Migrate Your Thulium Data
Help Desk Migration moves your data out of Thulium through a guided, five-step process built for accuracy and speed. You connect Thulium and your new platform, map the records you need, and run a free demo migration before committing to anything. Once you approve the results, the full migration runs automatically, and a final validation pass confirms every ticket, contact, and company landed exactly where it should.
Connect Thulium as Your Source Platform
Give Help Desk Migration secure, read-only API access to Thulium and your destination platform. Thulium works as a source only, so this connection is one-directional — your Thulium account stays untouched throughout.
Choose required records and go through field mapping
Select the entities you want to move — tickets, contacts, or companies — and Help Desk Migration automatically maps standard fields to your destination platform. You review and adjust the mapping before anything moves.
Choose additional options and run a Free Demo Migration
Hand-pick specific tickets for your free demo, then run it against a sample of your real Thulium data — no cost, no risk, no obligation.
Launch Your Full Migration
Once the demo results look right, schedule and launch the full migration. Help Desk Migration transfers every ticket, contact, and company on your timeline, with progress visible throughout. Your Thulium account and new platform both stay live the entire time.
Validate results and go live
After migration, Help Desk Migration runs a validation pass comparing record counts and key fields between Thulium and your new platform. Spot-check records yourself, then flip your team over whenever you're ready.
What Data You Can Migrate From Thulium
Tickets & Conversation History
Tickets migrate out of Thulium, carrying the conversation record your contact center agents relied on into your new platform.
Contacts & Companies
Contacts and companies migrate alongside tickets, keeping the relationships between people and organizations connected in your new platform.
Thulium doesn't support Knowledge Base or ITSM objects through Help Desk Migration, and — since it's source-only — none of its data can be migrated back in.
Advanced Options for Larger Thulium Migrations
Delta Migration
Thulium keeps generating new tickets while you're planning your move. Delta Migration lets you run a second, smaller pass after the main migration that transfers only what changed since the first run.
What is Delta Migration?Interval Migration
If you're not ready to fully cut over yet, Interval Migration repeats the transfer from Thulium on a schedule you choose — daily, weekly, or another cadence.
What is Interval Migration?Customizations
Every Thulium setup is a little different. When out-of-the-box mapping doesn't cover an edge case, the Help Desk Migration team builds a custom migration script tailored to your specific data structure.
How can I customize my migration?Platforms You Can Migrate Your Thulium Data Into
Help Desk Migration moves Thulium data into 40+ platforms, including Zendesk, Freshdesk, Gorgias, and HubSpot Service Hub. Since Thulium works as a source only, this is a one-way move — pick the platform that fits your team, and your tickets, contacts, and companies transfer into it.
Autotask PSA
ConnectWise
CSV
Deskpro
Dixa
Document360
Dynamics 365
eDesk
FreeScout
Freshchat
Freshdesk
Freshservice
Front
FyneDesk
Gleap
Gorgias
Groove
Halo Service Solutions
Harmony
HelpDesk
HelpDocs
Helpjuice
Help Scout
HelpSpot
HubSpot Service Hub
Intercom
Ivanti
Jira Service Management
Jitbit HelpDesk
Kayako
KnowledgeOwl
Kustomer
Live Agent
Missive
Odoo Helpdesk
osTicket
Pylon
Reamaze
Salesforce Service Cloud
ServiceDesk Plus
ServiceNow
SherpaDesk
SolarWinds Service Desk
SparrowDesk
Spiceworks Cloud
SQLite
SuperOps
SupportPal
Syncro
SysAid (Cloud)
TeamSupport
TeamworkDesk
Trengo
Vivantio
Zammad
Zendesk
Zoho Desk
Check the name for typos or leave us a message.
No credit card required Fast setup
Thulium Security Migration
GDPR-compliant
Your data privacy matters. Help Desk Migration fully follows GDPR guidelines, so every step of your Thulium export meets rigorous European data protection standards, giving you and your customers peace of mind.
SOC 2 Type II, SOC 3 certified
You can be confident that your Thulium migration is in safe hands. Help Desk Migration's SOC 2 Type II, SOC 3 certification means that their security practices are independently audited and meet top industry standards for handling sensitive information.
Encrypted during transit and storage
Your data is protected by strong encryption from the moment it leaves Thulium until it safely arrives in your new platform. This keeps your information secure both in transit and at rest.
No third-party access
Your data stays private throughout the migration. No third parties ever see or handle your information — only trusted Help Desk Migration professionals manage your transfer.
Why Teams Trust Help Desk Migration to Move On From Thulium
Ecommerce support teams pick Help Desk Migration because switching contact center platforms shouldn't mean losing ticket and customer history. Instead of exporting spreadsheets and rebuilding tickets by hand, you get automated field mapping, a free demo migration to test accuracy first, and a dedicated team behind 50,000+ completed migrations.
Thulium Migration FAQs
Thulium is a contact center platform built for ecommerce customer support, combining ticketing, calls, and chat in one system.
No. Thulium is supported as a source platform only — Help Desk Migration can move your data out of Thulium into another supported platform, but it doesn't support importing data into Thulium.
Help Desk Migration supports 40+ destination platforms, including Zendesk, Freshdesk, Gorgias, and HubSpot Service Hub.
Yes, at the entity level — company records migrate alongside contacts, keeping account relationships intact.
No. Thulium is supported for ticket, contact, and company migration only — knowledge base content isn't part of this platform's migration scope.
Migration time depends on your data volume — ticket count is the main factor. Most migrations complete within a few days.
Yes. Help Desk Migration is GDPR-compliant and SOC 2 Type II / SOC 3 certified, encrypts data in transit and at rest, and never grants third parties access to your information.
Yes. It stays fully live and usable throughout the migration, so your team keeps working without interruption.
Yes. Every Thulium migration includes a free demo migration that transfers a sample of your real data first, so you can check field mapping and accuracy before running the full transfer.
No. Help Desk Migration is a no-code, self-service tool — you connect both platforms, select what to migrate, and review field mapping through a guided interface.
Thulium Migration: Move Your Contact Center Data to a New Platform
Move tickets, contacts, and companies out of Thulium into the customer support platform of your choice. Help Desk Migration automates the transfer, so your team keeps working while data moves in the background.
Schedule a migration consultation
No credit card required SOC 2 certified 50,000+ migrations