Move Between 90+ Help Desk Platforms Without Downtime or Data Loss
Help Desk Migration by Relokia enables companies to migrate support tickets, users, knowledge bases, and historical interactions across cloud and on-premise systems with full auditability. This automated service supports complex enterprise use cases: from single-instance to multi-brand, multi-tool consolidations, covering tickets, users, and knowledge bases across cloud environments.
Built for businesses, teams, and leaders who need certainty, not experiments
Help Desk, ITSM, PSA, Knowledge Base Platforms Integrations
Our help desk migration integration framework is connector-based, not script-based. Each supported platform has a dedicated migration logic that respects its data model, API constraints, and workflow behavior.
Accelo
Atera
Autotask PSA
BoldDesk
Chatwoot
ConnectWise
Crisp
CSV
Database
Deskpro
DevRev
Dixa
Document360
Dynamics 365
eDesk
eGain
Enchant
FreeScout
Freshchat
Freshdesk
Freshservice
Front
Gladly
Gleap
Gmail
Google Docs
Gorgias
Groove
Halo Service Solutions
HappyFox
HelpCrunch
HelpDesk
HelpDocs
Helpjuice
Help Scout
HelpShift
HelpSpot
HubSpot Service Hub
InstantDocs
Intercom
Ivanti
Jira Service Management
Jitbit HelpDesk
Kayako
Kayako Classic
Kundo
Kustomer
Lansweeper
Live Agent
LiveChat
Manage Engine
Missive
NinjaOne
Odoo Helpdesk
Oracle Service Cloud (RightNow)
osTicket
((OTRS)) Community Edition
Outlook
Plain
Pylon
Reamaze
Request Tracker
Richpanel
Salesforce Service Cloud
ServiceDesk Plus
ServiceNow
SherpaDesk
SmarterTrack
SolarWinds Service Desk
SolarWinds Web Help Desk
Spiceworks
Spiceworks Cloud
SuperOps
SupportBee
SupportPal
Syncro
SysAid
SysAid (Cloud)
Tawk.to
TeamSupport
TeamworkDesk
Thena
Tidio
TOPdesk
Trengo
Unthread
Vivantio
Zammad
Zendesk
Zoho Desk
Zoho Mail
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Planned & Upcoming Integrations
We continuously expand our help desk migration platforms coverage based on enterprise demand and partner feedback.
Planned integrations focus on regional and niche help desk systems, industry-specific support tools, and emerging cloud-based customer support platforms.
Even if your platform isn’t listed, we often deliver custom connectors faster than internal teams can build them.
BMC Helix
Modern, predictive, and industry-leading ITSM across multi-cloud environments
Commslayer
Free Shopify helpdesk + AI support agent. Support software that doesn't rip you off.
Guru
Ask, chat, and research, using verified company knowledge. Then automate the upkeep. Always cited. Always secure.
HeyMarket
Heymarket's business texting platform gives you the power to engage with customers using shared inboxes—now with email.
Hornbill
Making life at work better. Hornbill is the work automation app everyone can use.
ITFlow
Client IT Documentation, Ticketing and Billing - Free and Open source.
IT Glue
IT Glue is award-winning IT documentation software designed to help you maximize the efficiency, transparency and consistency of your team.
Manychat
Sell more, engage better, and grow your audience with powerful automations for Instagram, WhatsApp, TikTok, and Messenger.
ProProfs Help Desk
Best Help Desk Software for Customer Delight. All-in-one ticketing system software to centralize all your inboxes & teams.
Pulseway PSA
AI-Powered Business Management and Ticketing Solution for MSPs and IT Departments
Respond.io
Respond.io unifies all customer touchpoints and CRMs in a team inbox with AI Agents and native lead management so your conversations never break — even when customers switch channels.
Thulium
Contact center system for e-commerce customer support. Helpdesk, Hotline, IVR, chat and Messenger integration - manage your communication in a single system.
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Get notified when new help desk migration integrations go live. No marketing noise, only updates relevant to migration and implementation planning.
Request New Platforms and One-Off Migration Projects
Not every support environment fits a standard template. If your platform isn’t listed or your migration involves custom workflows, multiple instances, or high data volumes, we provide tailored migration services built to handle complex, business-critical scenarios.
Request New Platform Integration
Have a system not listed above? Submit a request and receive a feasibility assessment covering API readiness, migration scope, and delivery timeline.
One-Off Migration Projects
For mergers, acquisitions, multi-instance consolidations, or heavily customized environments, we deliver tailored platform implementation and migration services with validation, rollback planning, and staged execution.
What Are the Most Popular Migration Destinations
Organizations typically migrate to centralize customer support operations, reduce tooling sprawl and costs, or gain stronger reporting, automation, and scalability.
Each migration route uses platform-specific logic to preserve field mapping, workflows, and data relationships. This is a cloud-based customer support migration built for operational continuity, not just data transfer.
CX Implementation Partners You Can Rely On
We work with vetted CX and IT implementation partners who understand both the technology and the operational impact of cloud-based support migrations. Migration without adoption creates operational debt. This approach is designed to prevent it.
Faye
Calabasas, United States
Faye is a global leader in software strategy, deployment, and optimization for mid-market and enterprise organizations. A ten-time Inc. 5000 honoree, Faye helps businesses get more value from their sales, service, and marketing platforms through expert implementation, thoughtful optimization, and trusted partnerships.
Envoy
San Francisco, United States
Envoy is a CX consulting and implementation partner focused on building user-first customer experiences that scale. With experience spanning complex enterprise deployments to targeted optimizations, Envoy helps organizations design, implement, and evolve support systems that meet real operational needs.
Submit a CX Implementation Request
Tell us about your platform, migration goals, and any technical or operational constraints. Whether you're setting up a new help desk, reconfiguring an existing environment, or planning a complex migration, our team will carefully review your request.
Based on your requirements, we’ll connect you with the most suitable CX implementation partner who has the right experience with your platform and use case. They will help you design the optimal setup, ensure a smooth transition, and align the system with your workflows, integrations, and support processes.
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
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The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
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Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
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FAQs: Everything You Need to Know
Tickets, comments, attachments, users, organizations, custom fields, timestamps, SLAs, and knowledge base content, depending on platform capabilities.
Yes. The helpdesk migration tool is built to handle millions of records with batching, rate-limit control, and resumable jobs.
Yes. Delta migrations allow teams to continue working while data is transferred.
All migrations use encrypted connections and scoped access. Credentials are not retained beyond execution.
Yes. In-house scripts fail on edge cases, API changes, and validation. This customer service migration platform is built specifically for support migration complexity.
Yes. Help Desk Migration supports multi-source migrations, allowing tickets, users, and organizations from multiple help desk systems to be consolidated into a single destination with controlled deduplication and consistent field mapping.
Custom fields are mapped explicitly between source and target schemas. When workflows differ, incompatibilities are identified in advance, and data is aligned to the destination logic to prevent broken automations after migration.
Migration timelines depend on data volume, API limits, and customization. Small environments can be completed in a few days, while large enterprise migrations may take several weeks, including validation and staged execution.
Yes. The help desk migration integration preserves language settings, UTF-8 content, and regional formats across tickets and knowledge base articles.
Administrator-level access is typically required on both platforms to ensure full data visibility and avoid partial or corrupted migrations.
Delta migrations can be run during transition periods, but this is not a bi-directional sync tool. The goal is a clean cutover, not long-term parallel systems.
Yes. Many customers combine platform implementation and migration services to restructure workflows, clean data, and standardize processes during the move.
The system uses checkpoints and resumable jobs. Failures do not corrupt data and can be restarted without duplicating records.
No. The migration process does not modify source data and does not require long-term dependencies once the migration is complete.
Ownership is shared but accountable. Scope, mappings, and validation criteria are agreed in advance, and results are verified against those criteria.
Ready to Move Your Support Data Without Risk?
Preserve context, attachments, and workflows while your team keeps working.