"The Help Desk Migration team was very friendly and helpful throughout. We got everything we needed out of the migration process in a simple and quick process."
Zendesk® Migration Services
Automated Zendesk® Data Migration
You can easily move tickets, contacts, knowledge base articles, and other data from any help desk, CSV, or Zendesk® account confidently. Our migration solution takes care of it all, ensuring a secure and accurate help desk data import to Zendesk® without downtime for your team or customers.
G2 Leader
60k+ Migrations
SOC 2 Certified
G2 Leader
Start Free Demo → Book a call →
No credit card required Fast setup
Interactive Migration Calculator
Adjust sliders to estimate your migration time and cost savings
2,000
1K
500K
10-15 mins
Estimated Migration Time
85%
Time Savings vs Alternatives
$3,777
Savings vs In-house Development
Estimates based on 60,000+ successful migrations. Actual results may vary.
Trusted by 40,000+ companies
How does the automated Zendesk® migration work?
Migration Wizard guides non-technical and technical users alike through a controlled migration: pick what to migrate, preview the result, and deploy with confidence.
4. Review
Verify results, adjust migration setup. Unlimited free Demo runs included.
5. Go Live
Run Full Migration to Zendesk® - a few hours of data transfer.
How a leading simulation‑game software provider migrated the entire support history to Zendesk® with Help Desk Migration
#gaming
#smb
#freshdesk-to-Zendesk®
Project
Help Desk Migration worked with Dovetail Games, a leading simulation‑game developer, to migrate their entire support history from Freshdesk to Zendesk®.
Challenges
- Dovetail Games had built up many years of support history in Freshdesk that they couldn’t afford to lose — knowledge base articles, past tickets, contacts, agent data, and more.
- They needed a migration solution that could handle large data volume while preserving integrity and all relationships (tickets → contacts → users → knowledge base).
- Using manual or home‑grown migration would have been risky, time-consuming, and potentially error‑prone, with a high risk of data loss or downtime.
Results
- Successfully transferred 71,000 tickets, plus all associated contacts, knowledge-base articles, canned responses, staff and folder/category structures, into Zendesk® — preserving full metadata and history.
- Delivered a fast, reliable, and fully automated data migration with minimal internal effort from Dovetail Games.
- Ensured a smooth go-live on Zendesk® with full historical support data intact, enabling the support team to continue offering excellent service without disruption.
Chris Medlock Player Experience Manager at Dovetail Games
What data can you migrate to Zendesk® with Help Desk Migration
Move all key support records to Zendesk® with full data integrity. Every ticket, user, field, and attachment arrives complete, connected, and ready to use. Here’s a full list.
HELP DESK
Agents Migration
With Help Desk Migration, you can map agents from your source platform to agents in Zendesk® and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.
Missing agents
No problem — you can automatically create Zendesk® agents during the setup process.
Deleted and inactive agents
You can reassign tickets from deleted or inactive agents to an active agent on the target platform.
Customer Fields:
- ID
- Name
- Phone
- Company
- Details
- Language
- Time zone
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
Organization Fields:
- ID
- Name
- Description
- Domains
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
Ticket Fields:
- ID
- Subject
- Tags
- Company
- External ID
- Group
- Source
- Status
- CC
- Staff
- Contact
-
- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Comment recording
- Comment created date
-
- Conversation subject
- Conversation external IDs
- Conversation status
- Conversation created date
- Conversation updated date
- Created date
- Updated date
- Closed date
- Brand
- Form
- Custom status
- Type
- Priority
- Due date
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
BUSINESS RULES
Macros Fields:
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
Trigger Fields:
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
-
- Name
- Status
- Dynamic action fields
KNOWLEDGE BASE
Category Fields:
- Name
- Description
- Position
- Translations
Section Fields:
- Name
- Description
- Position
- Category
- Translations
Article Fields:
- Title
- Body
- Position
- Author
- Folder
- Status
- Tags
- Redirects
- Translations
- Attachments
- User segments
- Permission groups
Why choose Help Desk Migration over alternatives or manual migration
Help Desk Migration gives you the most complete, low-risk, and time-efficient way to move your support data to Zendesk®. Unlike manual scripting or Zendesk®’s limited native importer, our automated tool migrates full ticket history, conversations, attachments, knowledge base content, and custom entities — all without downtime or engineering resources.
| Feature |
Help Desk Migration
|
Manual / Native Importers |
|---|---|---|
| Ease of Use |
Guided Migration Wizard handles all steps, no technical expertise required.
|
Often complex, requires manual CSV preparation and system knowledge. |
| Data Accuracy |
Automatic mapping with validation ensures records, fields, attachments, and relationships transfer correctly.
|
High risk of errors; manual mapping can result in lost or misassigned data. |
| Speed |
Fast, automated migration even for large datasets; supports Delta and Interval migrations.
|
Slow and labor-intensive, especially for large volumes; often requires multiple attempts. |
| Downtime Reduction |
Delta and Interval migrations let you continue using your system during the transfer.
|
Usually requires pausing operations; no built-in support for ongoing updates. |
| Customization |
Customize field mappings, tags, translations, and filters before migration.
|
Limited or no customization; manual adjustments often required post-import |
| Security |
End-to-end encryption, secure API connections, and isolated migration environments.
|
Varies by platform; manual imports may expose sensitive data. |
| Support |
Expert guidance available for all migration steps; standard or advanced support plans.
|
Limited support; usually, only basic documentation is available. |
| Transparency |
Real-time logs and progress tracking ensure full visibility of every record transferred.
|
Minimal tracking; errors may go unnoticed until after import. |
Zendesk® Professional Services by Help Desk Migration
Get expert help to set up, configure, and optimize Zendesk® for your business. From workflows and automations to AI support and analytics, we ensure your team can manage tickets, communicate with customers, and track performance efficiently.
Implementation & Configuration
Custom workflows, ticketing, automations, SLAs, and more.
Audit & Consulting
Improve efficiency and align Zendesk® with your support strategy.
Custom Integrations
Connect Zendesk® with CRM, ERP, or other tools.
Training & Enablement
Role-based sessions for admins, agents, and AI bot management.
Zendesk® AI Support
Automate tasks, personalize interactions, and enable self-service.
We migrate from the following platforms to Zendesk® and vice versa
Accelo
Atera
Autotask PSA
BoldDesk
Chatwoot
ConnectWise
Crisp
CSV
Database
Deskpro
DevRev
Dixa
Document360
Dynamics 365
eDesk
eGain
FreeScout
Freshdesk
Freshservice
Front
Gladly
Gleap
Gmail
Google Docs
Gorgias
Groove
Halo Service Solutions
HappyFox
HelpDesk
HelpDocs
Helpjuice
Help Scout
HelpShift
HelpSpot
HubSpot Service Hub
InstantDocs
Intercom
Ivanti
Jira Service Management
Jitbit HelpDesk
Kayako
Kayako Classic
Kundo
Kustomer
Lansweeper
Live Agent
LiveChat
Manage Engine
Missive
NinjaOne
Odoo Helpdesk
Oracle Service Cloud (RightNow)
osTicket
((OTRS)) Community Edition
Outlook
Plain
Reamaze
Request Tracker
Richpanel
Salesforce Service Cloud
ServiceDesk Plus
ServiceNow
SherpaDesk
SmarterTrack
SolarWinds Service Desk
SolarWinds Web Help Desk
Spiceworks
Spiceworks Cloud
SuperOps
SupportBee
SupportPal
Syncro
SysAid
Tawk.to
TeamSupport
TeamworkDesk
Thena
Tidio
TOPdesk
Trengo
Unthread
Vivantio
Zammad
Zendesk
Zoho Desk
Zoho Mail
Check the name for typos or leave us a message.
No credit card required Fast setup
You can choose your Zendesk® migration scenario based on your business needs
Whether you’re migrating from a legacy system or consolidating help desk data from other sources in Zendesk®, Help Desk Migration will help you import your records hassle-free.
Import your data to Zendesk® using Help Desk Migration. Secure, automated way to transfer your business data in a simple and swift manner.
The easiest way to import data into Zendesk® is by using an automated migration tool like Help Desk Migration. It simplifies the process by letting you configure field mappings, securely transfer data, and maintain relationships between tickets, users, and other records—all without manual effort or technical hassle.
Yes, Help Desk Migration allows you to customize your import by filtering data based on specific parameters, such as date ranges, recently updated records, ticket status, or other criteria. This way, you only move the data that matters most to your team.
Data import takes from a few hours to a few days. Everything depends on the data volume and your source platform.
Yes, you can import your CSV data to Zendesk® in fully automated way. You can seamlessly import agents, contacts, companies, tickets, attachments, help center articles from CSV files to Zendesk®.
Whether you’re merging accounts after an acquisition, consolidating regional teams, or setting up a fresh environment for a new project, Help Desk Migration makes Zendesk-to-Zendesk data transfers smooth and reliable. Preserve every ticket, comment, user, organization, macro, trigger, and knowledge base article — all while avoiding downtime or disruptions for your support team.
Merging Zendesk® accounts means moving data from one or multiple Zendesk® instances into a single, unified environment. This process is often referred to as
Zendesk-to-Zendesk migration, and it ensures all your support data—tickets, users, agents, help center content, and more comes together seamlessly.
Yes. Our migration tool includes logic to identify and handle duplicate records. You can configure rules to merge, skip, or flag duplicates—ensuring clean, consolidated data in your target Zendesk® account.
Yes, we can customize the migration process to include only the specific ticket types or categories you want to merge.
For agents, we always recommend creating the same agent accounts on the target Zendesk® as on the source, to ensure accurate mapping during the merge. As for contacts, we check for duplicates to avoid conflicts. There’s also the option to map custom fields, so it’s important to create those custom fields on the target account in advance to ensure everything is properly mapped.
Splitting a Zendesk® account into two separate instances can be tricky and stressful. With Help Desk Migration, the process becomes simple and reliable, we’ll help you seamlessly organize your contacts, tickets, and other data between both accounts with ease.
You might want to split your Zendesk® data to better organize support teams, separate regions or departments, manage different brands, or comply with specific data regulations. Splitting helps streamline workflows by keeping relevant tickets, users, and information in dedicated Zendesk® accounts, improving efficiency and clarity.
Yes. You can filter and select specific tickets or even custom field values to move to the new account(s).
After splitting your Zendesk® account into multiple instances, related data such as tickets, contacts, and organizations will be organized into their respective accounts. However, cross-account links may not be preserved, so some manual adjustments might be needed to maintain relationships between split data.
What are the most popular migration routes to Zendesk®?
How Can You Make Your Data Transfer Flawless And With No Business Downtime?
Delta migration
Planning to use your existing platform during migration? After the main migration, Delta migration captures any new or updated tickets created in your old system while the migration was running. This way, your new platform is always up to date, without any duplicates or gaps.
What is Delta Migration?Interval migration
Interval migration allows you to schedule migration around your business needs. You can pause and then resume the data transfer during periods that work for your team — like after business hours or on weekends.
What is Interval Migration?Customizations
If your migration involves importing specific records, deduplicating data, or handling unique requirements our automated tool can’t manage, just schedule a call. We’ll take care of all prep work, ensuring a smooth, tailored migration experience.
Request Migration CustomizationZendesk® News & Help Desk Migration Updates
Latest Zendesk® News
Stay informed about the newest Zendesk® features that may impact your data migration projects.
Regex Field Validation
Zendesk® now supports Regex validation for custom fields — and Help Desk Migration fully supports transferring these rules during migration.
AI Ticket Summaries
Zendesk® Copilot now auto-generates ticket summaries stored in a new API field, and these can be migrated seamlessly.
Intelligent Voice Triage
Voice now detects caller intent, sentiment, and language for smarter routing.
Improved Side Conversations
Signatures, refined auto-complete rules, and dynamic subdomain detection enhance agent collaboration.
Updated Role Permissions
Admins can grant create/edit rights to end users without delete access.
New Ticket Settings UI
A cleaner Admin Center layout improves ticket configuration visibility.
Help Desk Migration Updates
Flexible Data Retention
Retention extended up to 365 days + clearer field mapping visibility.
Tag Migration
Tags now transfer fully between Zendesk® instances to preserve workflows and reporting.
Article Redirects
Knowledge base migrations now include article redirects to protect SEO and avoid broken links.
Reply Time SLA Metrics
The reply_time_in_minutes SLA metric now migrates too, keeping performance reports intact.
Ready to move your data to Zendesk® and experience one of the industry’s leading help desk platforms?
Let Help Desk Migration handle your transfer—smooth, secure, and tailored to your needs.