Automated SysAid Data Migration Services: Move Tickets, Users, and Assets Safely
Migrate your SysAid data cleanly and safely without slowing your team and business down.
Changing your help desk, service desk, or ITSM platform shouldn't feel risky. But for many SMBs and growing teams, that's exactly how it feels, especially when years of employee requests, customer tickets, attachments, audit trails, and internal notes are on the line.
Help Desk Migration makes SysAid migrations predictable and safe. You move your data accurately, keep your team working, and avoid the chaos of manual exports and imports. Whether you're:
- moving from SysAid On-Premise to SysAid Cloud
- switching from SysAid to another platform
- migrating from Zendesk to SysAid or from Freshservice to SysAid Cloud
- or consolidating multiple tools
you get a clear process, full visibility, and results you can trust.
See how your real data moves before committing to anything.
No credit card required Fast setup
Interactive Migration Calculator
Adjust sliders to estimate your migration time and cost savings
Estimates based on 60,000+ successful migrations. Actual results may vary.
Trusted by SMBs, SMEs, and rapidly growing teams worldwide
How Automated SysAid Migration Works
A clear, step-by-step process. No scripts. No downtime, No guesswork.
1. Connect SysAid
Securely connect your SysAid account to the Migration Wizard using credentials or an API user.
2. Map fields and review
Select the data you want to move. Check how SysAid fields match the target fields. You're in control, so your data lands where your team expects it.
3. Run a Demo
Migrate a small sample first. It mirrors the Full Migration process. Unlimited free Demo runs. No changes to your environment.
4. Review results
Check formatting, visibility, and relationships. Confirm that tickets, notes, and files look right before moving everything.
5. Start Full Migration
Launch the Full Migration when you're ready. SysAid stays live. Your team keeps working.
Real-world proof: Complex SysAid Tickets, Moved Correctly
Project
Echo Global Logistics used Help Desk Migration to migrate from SysAid to Freshservice without losing ticket history or slowing teams down.
The challenge
Echo’s SysAid setup included:
- Over 10,000 service requests
- Layered categories and custom fields
- Public and internal notes that needed to stay visible
- Thousands of attachments and inline images
- No room for downtime or manual cleanup
- A need to keep teams confident in the new system
- A way to track migrated tickets for reporting
Manual migration wasn’t an option.
The result
With Help Desk Migration:
- All tickets moved with full history and metadata
- Categories, custom fields, and notes stayed intact
- Attachments and inline images were preserved
- Migration ran with zero downtime
- No manual rework was needed
- Teams could start using Freshservice right away
- Migrated tickets were tagged for easy tracking
The takeaway: complex SysAid data can move cleanly when migration is built for it.
Our company manufactures high quality power equipment that is used by the best landscapers in the business. Reliability, quality, and customer focus are at the core of our business.
We were recommended to the Relokia Help Desk migration tool by one of our vendors. After research and testing, the tool provided the migration assistance we needed and helped us complete the migration tasks on time and budget.
The challenge we had to overcome was the complete lack of migration options on both the source and destination platforms. Simply put, there was no way to migrate data in bulk without a tool (ITIL systems are purpose built to exclude this functionality.)
We wanted to keep as much of the original ticket as possible. This included metadata, inline images, notes and conversations.
A data migration tool is essential to maintain ticket integrity and usefulness. Simply put its impossible to migrate any number of tickets in masse without some kind of wizard to assist in the transfer of tickets from one platform to another.
It was recommended by Freshservice migration resources
The feature I found most valuable was also the most frustrating. The pre-migration tasks for this tool are extensive, specifically the attribute mappings. I spent the better part of a month with this part of the migration, going back and forth between instances and having to add all kinds of fields to make the tool work. Despite all of that, in the end, we still had to go through thousands of tickets and figure out what was missing to get them over. The pre-staging should catch this or at least let administrators know there is a mapping issue. Tool said it was all good after weeks of fine tuning and in the end, it still required extra attention to get working.
I have vast experience migrating data in ITIL systems and chose Help Desk Migration tool because it was able to migrate [to and from] most platforms. Your tool fills a niche that is missing in the modern ITIL market. Each vendor has seized the option to migrate data in and out of their platforms and turned it into a revenue stream for them. Ten years ago, in the ITIL space, all tools had their own migration wizards built in (ServiceNow and Remedy Force are examples).
Do your homework!! Helpdesk migrations are detailed, meticulous, and most often permanent. Figure out how many tickets you want to move, and what details you want tickets to contain and test a small portion to make sure they come over as expected. Even the best plans do not go off without a hitch, plan and prepare for migrations and how you will support the platform after moving. Also, have a back out contingency just in case and don’t forget to communicate and train users on a new platform.
What data can you migrate to SysAid Cloud using Help Desk Migration
SysAid holds more than tickets. It holds context. Help Desk Migration makes sure that context moves with your data.
HELP DESK
Agents Migration
With Help Desk Migration, you can map agents from your source platform to Administrators in SysAid Cloud to control how tickets are assigned after migration. You can map multiple agents to a single one.
Deleted and inactive agents
You can reassign tickets from deleted or inactive agents to active users on the target platform.
User Fields:
- Name
- Phone
- Company
Company Fields:
- Name
Request Fields:
- ID
- Subject
- Company
- Group
- Type
- Status
- Priority
- Staff
- Contact
-
- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Comment recordings
- Comment created date
- Created date
- Updated date
- Closed date
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
- Select custom fields
- Multi-select custom fields
CUSTOM OBJECTS
Custom objects migration
Move non-standard data-like assets, warranties, and more — into SysAid Cloud with full structure and relationships intact.
Migration tool
Rely on our smart, reliable migration tool to handle complex SysAid Cloud custom object transfers with ease.
Outsource migration
Let our experts handle the heavy lifting — perfect for complex or large-scale SysAid Cloud migrations.
Buy migration
Get one-time, done-for-you SysAid Cloud custom object migration — no subscriptions, no recurring fees.
Enterprise-Grade Support
Custom object migration backed by professional services, data validation, and expert consulting.
What types of records can you migrate from SysAid on-premise to your desired platform
Help Desk Migration allows you to migrate all vital data from a SysAid on-premise license to any other ITSM platform.
HELP DESK
Agents Migration
With Help Desk Migration, you can map administrators from SysAid to users in your target platform to control how tickets are assigned after migration. You can map multiple administrators to a single one.
Deleted and inactive agents
You can reassign tickets from deleted or inactive administrators to active users on the target platform.
User Fields:
- Name
- Phone
- Company
Company Fields:
- Name
Request Fields:
- ID
- Subject
- Company
- Group
- Type
- Status
- Priority
- Staff
- Contact
-
- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Comment recordings
- Comment created date
- Created date
- Updated date
- Closed date
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
- Select custom fields
- Multi-select custom fields
CUSTOM OBJECTS
Custom objects migration
Move non-standard data-like assets, warranties, and more — into SysAid with full structure and relationships intact.
Migration tool
Rely on our smart, reliable migration tool to handle complex SysAid custom object transfers with ease.
Outsource migration
Let our experts handle the heavy lifting — perfect for complex or large-scale SysAid migrations.
Buy migration
Get one-time, done-for-you SysAid custom object migration — no subscriptions, no recurring fees.
Enterprise-Grade Support
Custom object migration backed by professional services, data validation, and expert consulting.
Why choose Help Desk Migration for SysAid migration
| Criteria |
Help Desk Migration (automated service)
|
Manual migration | Generic tools/scripts |
|---|---|---|---|
| SysAid-specific support |
Built for SysAid data structures
|
Not supported | Partial or inconsistent |
| Ticket history accuracy |
Full ticket history preserved
|
High risk of data loss | Often incomplete |
| Custom fields & categories |
Mapped and preserved
|
Hard to recreate | Limited support |
| Public & internal notes |
Migrated with visibility intact
|
Often flattened | Visibility often lost |
| Attachments & inline images |
Fully migrated
|
Commonly lost | Often broken |
| Zero downtime |
Yes
|
Rarely | Unpredictable |
| Demo migration |
Yes
|
No | Rarely |
| Tracking migrated tickets |
Built-in tagging
|
Manual effort | Limited |
| Setup time |
Hours
|
Weeks | Days–weeks |
| Risk of manual rework |
Very low
|
High | Medium–high |
| Security & compliance |
Encrypted, isolated, GDPR-ready
|
Depends on the process | Varies |
| Predictable cost |
Yes
|
Hidden labor costs | Unclear |
| Expert support available |
Yes
|
No | Limited |
What this means for SysAid users:
Manual exports and generic tools often fail when dealing with real-world SysAid setups: custom fields, layered categories, notes with visibility rules, and large attachment volumes.
Help Desk Migration is built to handle exactly that complexity, so your data arrives clean, usable, and ready for work.
Help desks, service desks, ITSMs, and other platforms we migrate to and from SysAid
This ensures you can move to or from SysAid without vendor lock-in.
Accelo
Atera
Autotask PSA
BoldDesk
Chatwoot
ConnectWise
Crisp
CSV
Database
Deskpro
DevRev
Dixa
Document360
Dynamics 365
eDesk
eGain
Enchant
FreeScout
Freshdesk
Freshservice
Front
Gladly
Gleap
Gmail
Google Docs
Gorgias
Groove
Halo Service Solutions
HappyFox
HelpCrunch
HelpDesk
HelpDocs
Helpjuice
Help Scout
HelpShift
HelpSpot
HubSpot Service Hub
InstantDocs
Intercom
Ivanti
Jira Service Management
Jitbit HelpDesk
Kayako
Kayako Classic
Kundo
Kustomer
Lansweeper
Live Agent
LiveChat
Manage Engine
Missive
NinjaOne
Odoo Helpdesk
Oracle Service Cloud (RightNow)
osTicket
((OTRS)) Community Edition
Outlook
Plain
Reamaze
Request Tracker
Richpanel
Salesforce Service Cloud
ServiceDesk Plus
ServiceNow
SherpaDesk
SmarterTrack
SolarWinds Service Desk
SolarWinds Web Help Desk
Spiceworks
Spiceworks Cloud
SuperOps
SupportBee
SupportPal
Syncro
SysAid
Tawk.to
TeamSupport
TeamworkDesk
Thena
Tidio
TOPdesk
Trengo
Unthread
Vivantio
Zammad
Zendesk
Zoho Desk
Zoho Mail
Check the name for typos or leave us a message.
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Choose your SysAid migration scenario
Move seamlessly from platforms like Zendesk, Jira, Freshdesk, ServiceNow, or others. Perfect for SMBs modernizing their ITSM stack.
You can import such records:
- End-users with the following details: User Name, First Name, Last Name, Email, Job Title, Mobile, Phone.
- Agents with the following details: User Name, First Name, Last Name, Email.
- Service requests with the following details: Subject will migrate as Title; Status; Priority; Assignees; Request user; Insert, Update, Closed date of the Service Request; Impact; Urgency; Category: primary Category, Secondary Category, Third-level category; Custom fields; Attachments (all attachments will be linked to the service requests and the attachment name will be added to the body of the note).
- Notes with the following details: Note author, Note body, Note visibility (public or internal), Note creation date.
- automations and workflows
- SLAs and escalation rules
- triggers and business rules
- reports and dashboards
- permission logic tied to the source platform
- compare record counts
- review field mappings
- check timestamps, ownership, and visibility
- confirm attachments and notes
- Demos run in minutes or hours
- Full migrations depend on ticket volume and attachments
- The usage of the newest-first option in your migration gives access to recent tickets sooner
- Data is encrypted during transfer
- Migrations run in isolated environments
- Access is limited to the migration process
- Credentials are not stored after completion
- a single Service Request Type and
- a signle Template.
- everything stays in one place,
- attachment names are added to the comment text,
- all the attachments are visible in the customer portal, including those from the private comments.
Extract your SysAid data fully, even in locked-down environments.
- workflow automations
- SLAs and escalation logic
- triggers and business rules
- reports and dashboards
- permission models linked to the source platform
- match record totals
- review field and category mapping
- verify timestamps, ownership, and visibility
- inspect notes and attachments
- Demos complete in minutes or a few hours
- Full migrations scale with ticket count and attachments
- Migrating the newest tickets first shortens access time to active work
- Data is encrypted while in transit.
- Migrations run in isolated environments.
- Access is restricted to the migration process.
- Login credentials are not retained.
Move to the cloud without rebuilding your service desk.
- reduce infrastructure and maintenance overhead
- avoid manual data reconstruction
- lower the risk of data loss
- keep teams productive during the transition
- consolidating departments
- merging acquired companies
- removing duplicate systems
What are the SysAid migration routes businesses choose most?
How to migrate your data without interrupting your business?
Interval migration
Migrate on your schedule.
Pause migration during business hours and resume:
- overnight
- on weekends
- during planned maintenance windows
This helps reduce load during peak work times.
Custom migration setups
Some migrations need extra care.
If you need:
- to migrate only specific records
- to deduplicate users or tickets
- custom field logic or data cleanup
- non-standard workflows
Our migration experts can help design the right approach.
SysAid News & Help Desk Migration Updates
SysAid Recent News Highlights
SysAid announced the general availability of License Manager, a new capability that gives IT teams centralized control and visibility over software usage, automating complex manual processes and helping identify cost-saving opportunities within IT environments.
SysAid introduced major enhancements to its AI Agent Builder, bringing fully agentic coding and expanded automation capabilities to customers.
Help Desk Migration Service Updates
Customers can now use automated Help Desk Migration tools to move support data both to and from SysAid.
Ready to Migrate Your SysAid Data?
Don’t risk your history, your workflows, or your uptime. Move your SysAid data accurately, safely, and with total confidence.
See how your SysAid data looks in the new platform instantly and risk-free.