Release Notes

  • Mon July 19, 2021 - Fixed contacts count, when migration to Front
  • Mon July 19, 2021 - Fixed company migration to SherpaDesk
  • Mon July 12, 2021 - Added contact custom field migration from and to HelpScout
  • Tue July 6, 2021 - Fixed bug, when migrating articles to Freshdesk has less than 3 symbols in title
  • Tue July 6, 2021 - Added inline images migration from Freshdesk
  • Tue July 6, 2021 - Added support packages on Demo Complete step
  • Thu June 22, 2021 - Added date and time validation in file, for migration from CSV
  • Fri June 11, 2021 - Added Knowledge Base migration from TopDesk
  • Wed June 9, 2021 - Fixed most recurring bugs, related to migration to ServiceNow
  • Wed June 9, 2021 - Fixed most recurring bugs, related to migration to Salesforce Service Cloud
  • Wed June 9, 2021 - Fixed most recurring bugs, related to migration to Intercom
  • Wed June 9, 2021 - Fixed most recurring bugs, related to migration to Reamaze
  • Fri June 4, 2021 - Fixed most recurring bugs, related to migration to Zoho Desk
  • Fri June 4, 2021 - Fixed most recurring bugs, related to migration to Hubspot Service Hub
  • Thu June 3, 2021 - Added migration from and to SupportPal
  • Thu June 3, 2021 - Added migration from and to Cayzu
  • Wed June 2, 2021 - Added "Add your phone number" page, if user sign up with Google, Facebook or Linkedin
  • Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Teamwork Desk
  • Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Help Scout
  • Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Gorgias
  • Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Kayako
  • Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Jira Service Management
  • Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Zendesk
  • Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Freshservice
  • Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Freshdesk
  • Wed May 26, 2021 - Fixed migration from Oracle Service Cloud
  • Tue May 25, 2021 - Changed name of "Category" field to "Email Channel" during migration from and to Reamaze
  • Wed May 19, 2021 - Added new texts on "Demo Fails" step on Migration Wizard
  • Wed May 19, 2021 - Added new product categories (Project Management and Accounting Systems) on Migration Wizard
  • Wed May 19, 2021 - Changed design of "Demo Complete" step on Migration Wizard
  • Mon May 17, 2021 - Fixed migration of requesters and dates into tickets from Outlook
  • Fri May 14, 2021 - Fixed migration of articles attachments from Zoho Desk
  • Thu May 13, 2021 - Added migration from and to Dynamics 365
  • Thu May 6, 2021 - Updated migration of tickets assignee, tickets requester and comments authors, also updated mapping of staffs, during migration to Teamwork Desk
  • Fri Apr 30, 2021 - Migration Wizard became mobile-friendly
  • Wed Apr 28, 2021 - Added migration to Jitbit
  • Mon Apr 26, 2021 - Fixed ticket removal when migration restarted during migration to self-hosted Jira Service Management
  • Tue Apr 20, 2021 - Fixed migration of articles to Jira Service Management
  • Mon Apr 19, 2021 - Fixed migration of "Resolution" field from Jira Service Management
  • Mon Apr 19, 2021 - Fixed migration of "Request Types" to self-hosted Jira Service Management
  • Mon Apr 19, 2021 - Added ability to Order Additional Options on "Demo Complete" step, if Zendesk, Freshdesk or Freshservice connected as source or target platform
  • Wed Mar 31, 2021 - Added ability to "Call me back" when Demo Migration is failed
  • Tue Mar 30, 2021 - Fixed "Schedule Migration" functional on "Demo Complete" step
  • Mon Mar 22, 2021 - Added migration of "Request Type" field from and to Jira Service Management
  • Mon Mar 22, 2021 - Changed migration to Jira Service Management. Added migration of private comments in tickets
  • Thu Mar 11, 2021 - Changed authorization method to Oauth for platform TeamWork Desk
  • Thu Feb 11, 2021 - Fixed migration to FuseDesk
  • Thu Feb 11, 2021 - Added "Case Number" field on "Mapping" step, when user migrate from Salesforce Service Cloud
  • Thu Feb 11, 2021 - Added Incident Tag migration from and to ServiceNow
  • Thu Feb 11, 2021 - Added Knowledge Base migration to ServiceNow
  • Thu Feb 11, 2021 - Fixed problem, when in "Source Setting" step didn't displayed all channels, when user migrated from eDesk by xSellco
  • Thu Feb 11, 2021 - Added migration to Kustomer
  • Thu Feb 11, 2021 - Added migration from and to FreeScout
  • Mon Jan 18, 2021 - Changed design on "Sign Up" page on Migration Wizard
  • Mon Jan 18, 2021 - Added "Record Type ID" field on "Mapping" step, when Salesforce Service Cloud connected as source platform on Migration Wizard
  • Mon Jan 18, 2021 - Added "Components" and "Affects versions" fields on "Mapping" step, when Jira Software connected as source platform on Migration Wizard
  • Mon Jan 18, 2021 - Added "Components" and "Affects versions" fields on "Mapping" step, when Jira Service Management connected as source or target platform on Migration Wizard
  • Mon Jan 18, 2021 - Added "Product" field on "Mapping" step, when Freshdesk connected as source or target platform on Migration Wizard
  • Thu Jan 14, 2021 - Changed method for attachments migration to Hubspot Service Hub
  • Mon Jan 11, 2021 - Fixed migration of attachments from Outlook
  • Mon Jan 11, 2021 - Added Migration from H2Desk
  • Mon Jan 4, 2021 - Renamed Jira Service Desk to Jira Service Management on Migration Wizard
  • Mon Jan 4, 2021 - Added ability to search value in fields on "Mapping" step
  • Mon Jan 4, 2021 - Added Migration from Lansweeper
  • Fri Dec 4, 2020 - Customers can see and control their active sessions in the settings on Migration Wizard
  • Fri Dec 4, 2020 - Added Two-factor authentication functional for Migration Wizard
  • Mon Nov 9, 2020 - Added migration of Knowledge Base from ServiceNow
  • Fri Oct 30, 2020 - Added migration of problems and changes from SolarWinds Service Desk (Samanage)
  • Fri Oct 30, 2020 - Added "Checklist before start full data migration" on "Demo is complete" step
  • Tue Oct 27, 2020 - Added "Schedule full data migration" function on "Demo is complete" step
  • Fri Oct 16, 2020 - Added migration of inline images as attachments to Freshdesk
  • Fri Oct 16, 2020 - Reformatted "Migration report" for all entities, which migrate, on "Demo is complete" and "Full is complete" steps
  • Mon Sep 28, 2020 - Reformatted step "Entities" for migration from CSV and HelpScout
  • Mon Sep 28, 2020 - Reformatted migration from CSV
  • Fri Sep 11, 2020 - Added ability to download "Migration report" for all entities, which migrate, on "Demo is complete" and "Full is complete" steps
  • Fri Sep 11, 2020 - Added CC migration into tickets
  • Mon Aug 17, 2020 - Added Migration ITSM Records from and to Freshservice
  • Mon Aug 17, 2020 - Intercom Help Center data migration
  • Fri Aug 14, 2020 - Added Migration ITSM Records from and to ServiceNow
  • Thu Jun 14, 2018 - Added Help Scout Docs site
  • Thu Jun 14, 2018 - Fixed ConnectWise Comments;
  • Tue Jun 12, 2018 - DeskPRO migration;
  • Thu Jun 7, 2018 - Added Jira Service Desk Article Tags
  • Fri Jun 1, 2018 - Fixed Gorgias Contacts
  • Tue May 29, 2018 - Fixed Kayako Classic Articles
  • Wed May 23, 2018 - Fixed Zoho Desk upload attachments
  • Fri May 18, 2018 - CSV file migration
  • Mon May 14, 2018 - Fixed Parature Comments Author
  • Tue May 8, 2018 - Jira Service Desk migration (JSON format)
  • Mon Apr 30, 2018 - Added LiveAgent Custom Fields
  • Mon Apr 30, 2018 - Gorgias migration
  • Mon Apr 30, 2018 - TeamSupport migration
  • Fri Apr 27, 2018 - HappyFox migration (export)
  • Tue Apr 24, 2018 - Fixed Desk.com updated date
  • Mon Apr 23, 2018 - Fixed Freshservice authorization
  • Tue Apr 17, 2018 - Fixed Salesforce Service Cloud Ticket Comments
  • Tue Apr 17, 2018 - Spiceworks migration
  • Mon Apr 2, 2018 - Added Oauth Zendesk
  • Mon Apr 2, 2018 - Added Oauth Salesforce Service Cloud
  • Mon Apr 2, 2018 - Added Oauth Intercom
  • Mon Apr 2, 2018 - Added Oauth Zoho Desk
  • Fri Mar 16, 2018 - Fixed Zendesk phone number format for default region USA
  • Mon Mar 12, 2018 - Added Desk.com Company for Ticket
  • Mon Mar 5, 2018 - Fixed Kayako Attachments upload
  • Mon Mar 5, 2018 - Fixed Help Scout (skip ticket with empty comments)
  • Mon Feb 19, 2018 - Fixed LiveAgent
  • Fri Feb 16, 2018 - UserVoice migration
  • Fri Feb 16, 2018 - Fixed Jira Service Desk Groups Relations
  • Tue Feb 13, 2018 - Fixed Parature Folders and Categories
  • Fri Feb 9, 2018 - Teamwork migration
  • Thu Feb 8, 2018 - Oracle Service Cloud migration
  • Tue Feb 6, 2018 - Intercom migration
  • Wed Jan 31, 2018 - Fixed Help Scout Article encoding
  • Tue Jan 23, 2018 - Added Zendesk Ticket Forms
  • Wed Jan 17, 2018 - ServiceDesk Plus migration
  • Wed Jan 17, 2018 - Fixed Help Scout migration
  • Fri Jan 12, 2018 - Oracle Service Cloud migration
  • Thu Jan 11, 2018 - Fixed Kayako Tickets import
  • Thu Jan 11, 2018 - LiveAgent import
  • Wed Jan 3, 2018 - ConnectWise migration
  • Wed Jan 3, 2018 - TopDesk migration
  • Sun Dec 31, 2017 -  ConnectWise migration
  • Wed Dec 27, 2017 - Fixed Desk.com Brands to Categories
  • Tue Dec 26, 2017 - Fixed Zendesk Required fields
  • Mon Dec 25, 2017 - Fixed Zendesk Group membership
  • Sat Dec 16, 2017 - Fixed Kayako Classic Export Tags
  • Tue Dec 12, 2017 - Fixed Kayako Export status priority and type
  • Tue Dec 12, 2017 - Groove migration
  • Sun Dec 10, 2017 - Fixed Jira Service Desk created time in Comments
  • Fri Dec 8, 2017 - HelpShift migration
  • Tue Dec 5, 2017 - Optimization Jira Service Desk Export
  • Tue Dec 5, 2017 - Fixed Desk.com Article Attachments
  • Mon Dec 4, 2017 - Fixed Zoho Desk Staff and Jira Service Desk Contacts
  • Fri Dec 1, 2017 - LiveAgent migration
  • Fri Dec 1, 2017 - Fixed ManageEngine
  • Fri Dec 1, 2017 - Added Freshdesk Custom fields with nested options migration
  • Thu Nov 30, 2017 - Added ManageEngine Attachments migration
  • Thu Nov 30, 2017 - Jira Service Desk migration (Import)
  • Tue Nov 21, 2017 - Added Freshdesk Custom fields migration
  • Mon Nov 20, 2017 - Fixed Freshdesk Import Attachments
  • Thu Nov 16, 2017 - Fixed Kayako Classic
  • Thu Nov 16, 2017 - Fixed Samanage Validation Errors
  • Fri Nov 3, 2017 - Fixed Jira Service Desk Tickets Export
  • Fri Nov 3, 2017 - Added Samanage Support Solutions
  • Fri Nov 3, 2017 - Added Samanage Url for EU
  • Wed Nov 1, 2017 - Fixed Zendesk Export Private Note
  • Wed Nov 1, 2017 - Fixed Zendesk and Kayako Export Staff
  • Wed Nov 1, 2017 - ManageEngine Migration (Staff Export only)
  • Wed Nov 1, 2017 - ManageEngine Migration (Added Settings, Platform, Connector and HD Groups export only)
  • Tue Oct 31, 2017 - Fixed Zendesk (Export Staff)
  • Fri Oct 27, 2017 - Change Settings Zendesk
  • Fri Oct 27, 2017 - Change Settings in Parature and Samanage
  • Fri Oct 27, 2017 - Change Settings in Kayako Classic
  • Fri Oct 27, 2017 - Change Settings in Kayako
  • Fri Oct 27, 2017 - Change Settings in Jira Service Desk
  • Fri Oct 27, 2017 - Change Settings in Help Scout
  • Fri Oct 27, 2017 - Change Settings in Freshservice
  • Fri Oct 27, 2017 - Change Settings in Freshdesk
  • Fri Oct 27, 2017 - Change Settings in Desk.com
  • Thu Oct 26, 2017 - Fixed Desk.com Article migration and inline images
  • Thu Oct 5, 2017 - Kayako migration (Import with Attachments)
  • Mon Oct 2, 2017 - Jira Service Desk Confluence migration
  • Sat Sep 30, 2017 - Jira Service Desk migration
  • Wed Sep 20, 2017 - Change Kayako Contact
  • Wed Sep 20, 2017 - Change Kayako Staff and Ticket
  • Wed Sep 20, 2017 - Kayako Classic Attachments migration
  • Tue Sep 19, 2017 - Fixed Kayako Classic
  • Tue Sep 19, 2017 - Fixed Freshservice List Articles
  • Sat Sep 16, 2017 - Fixed Staff and Group in Zendesk Ticket Relation
  • Sat Sep 16, 2017 - Added Staff Groups Samanage
  • Thu Sep 14, 2017 - Fixed 400 Bad request in Help Scout
  • Wed Sep 13, 2017 - Fixed 413 Entity too large in Help Scout
  • Tue Sep 12, 2017 - Added Samanage Custom Fields
  • Sun Sep 10, 2017 - Roles validation for Freshdesk
  • Fri Sep 8, 2017 - Changes Help Scout migration (export)
  • Thu Sep 7, 2017 - Samanage migration
  • Sun Sep 3, 2017 - Parature migration (export only)
  • Aug 22, 2017 - Kayako Fusion migration
  • Fri Aug 18, 2017 - Desk.com Knowledgebase migration with attachments
  • Tue Aug 15, 2017 - Fixed Zendesk Ticket priority
  • Thu Aug 3, 2017 - Fixed Freshdesk Article migration
  • Wed Aug 2, 2017 - Fixed Freshdesk Knowledge Base migration
  • Sun Jul 9, 2017 - Change Spaces to Dashes in Zendesk Tags
  • Fri Jul 7, 2017 - Help Scout Docs migration
  • Thu Jul 6, 2017 - Desk.com Fixedes
  • Wed Jul 5, 2017 - Desk.com migration
  • Mon Jul 3, 2017 - Freshdesk Knowledge Base migration
  • Wed Jun 28, 2017 - Zendesk Guide migration
  • Wed Jun 28, 2017 - Freshservice Knowledge Base migration
  • Wed Jun 28, 2017 - Zoho Desk changes
  • Fri Jun 23, 2017 - Freshservice migration
  • Sat Jun 3, 2017 - Freshdesk to Help Scout optimization
  • Wed May 24, 2017 - Added Help Scout export
  • Mon May 22, 2017 - Added Help Scout MailBox authorization
  • Sat May 20, 2017 - Added Help Scout Contact and Staff
  • Wed May 17, 2017 - Zoho Desk migration
  • Tue May 16, 2017 - Added Kayako Staff and Departments
  • Tue May 2, 2017 - Added Kayako Staff
  • Tue May 2, 2017 - Added Kayako Staff group
  • Tue May 2, 2017 - Added Kayako Company
  • Tue May 2, 2017 - Kayako migration
  • Apr 21, 2017 - Added Group Migration
  • Mon Apr 3, 2017 -Fixed Company migration
  • Sun Apr 2, 2017 - Added Support Note/Comment in tickets
  • Sat Apr 1, 2017 - Added phone to contact
  • Sat Apr 1, 2017 - Added Company Entity
  • Wed Mar 29, 2017 - Freshdesk migration
  • Tue Mar 28, 2017 - Migration Ticket Attachments
  • Sun Mar 19, 2017 - Demo Summary change
  • Fri Feb 24, 2017 - Zendesk migration
  • Wed Feb 22, 2017 - Changes in Mapping
  • Thu Feb 9, 2017 - New design of Mapping steps
  • Thu Feb 9, 2017 - Migration Wizard v1.
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