Release Notes
- Mon Aug 20, 2021 - Added migration to Database (SQLite)
- Tue Aug 10, 2021 - Added migration from and to RepairShopr
- Thu Aug 5, 2021 - Added "Migrate Call Recordings" migration option on "Entities" step, for migration from Zendesk
- Thu Aug 5, 2021 - Added "Migrate inline images as ticket attachments" migration option on "Entities" step, for migration from Freshdesk
- Thu Aug 5, 2021 - Added "Skip attachments" migration option on "Entities" step, for migration from Zendesk and Freshdesk
- Thu Aug 5, 2021 - Added "Add a new tag to the migrated tickets" migration option on "Entities" step, for migration to Zendesk and Freshdesk
- Thu Aug 5, 2021 - Added "Price Breakdown" window on "Demo Complete" step
- Wed Aug 4, 2021 - Added ability to create custom fields on "Mapping" step, for migration to Jira Service Management
- Tue Aug 3, 2021 - Added ability to create custom fields on "Mapping" step, for migration from and to Zendesk and Freshdesk
- Mon July 19, 2021 - Fixed contacts count, when migration to Front
- Mon July 19, 2021 - Fixed company migration to SherpaDesk
- Mon July 12, 2021 - Added contact custom field migration from and to HelpScout
- Tue July 6, 2021 - Fixed bug, when migrating articles to Freshdesk has less than 3 symbols in title
- Tue July 6, 2021 - Added inline images migration from Freshdesk
- Tue July 6, 2021 - Added support packages on Demo Complete step
- Thu June 22, 2021 - Added date and time validation in file, for migration from CSV
- Fri June 11, 2021 - Added Knowledge Base migration from TopDesk
- Wed June 9, 2021 - Fixed most recurring bugs, related to migration to ServiceNow
- Wed June 9, 2021 - Fixed most recurring bugs, related to migration to Salesforce Service Cloud
- Wed June 9, 2021 - Fixed most recurring bugs, related to migration to Intercom
- Wed June 9, 2021 - Fixed most recurring bugs, related to migration to Reamaze
- Fri June 4, 2021 - Fixed most recurring bugs, related to migration to Zoho Desk
- Fri June 4, 2021 - Fixed most recurring bugs, related to migration to Hubspot Service Hub
- Thu June 3, 2021 - Added migration from and to SupportPal
- Thu June 3, 2021 - Added migration from and to Cayzu
- Wed June 2, 2021 - Added "Add your phone number" page, if user sign up with Google, Facebook or Linkedin
- Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Teamwork Desk
- Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Help Scout
- Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Gorgias
- Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Kayako
- Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Jira Service Management
- Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Zendesk
- Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Freshservice
- Wed May 26, 2021 - Fixed most recurring bugs, related to migration to Freshdesk
- Wed May 26, 2021 - Fixed migration from Oracle Service Cloud
- Tue May 25, 2021 - Changed name of "Category" field to "Email Channel" during migration from and to Reamaze
- Wed May 19, 2021 - Added new texts on "Demo Fails" step on Migration Wizard
- Wed May 19, 2021 - Added new product categories (Project Management and Accounting Systems) on Migration Wizard
- Wed May 19, 2021 - Changed design of "Demo Complete" step on Migration Wizard
- Mon May 17, 2021 - Fixed migration of requesters and dates into tickets from Outlook
- Fri May 14, 2021 - Fixed migration of articles attachments from Zoho Desk
- Thu May 13, 2021 - Added migration from and to Dynamics 365
- Thu May 6, 2021 - Updated migration of tickets assignee, tickets requester and comments authors, also updated mapping of staffs, during migration to Teamwork Desk
- Fri Apr 30, 2021 - Migration Wizard became mobile-friendly
- Wed Apr 28, 2021 - Added migration to Jitbit
- Mon Apr 26, 2021 - Fixed ticket removal when migration restarted during migration to self-hosted Jira Service Management
- Tue Apr 20, 2021 - Fixed migration of articles to Jira Service Management
- Mon Apr 19, 2021 - Fixed migration of "Resolution" field from Jira Service Management
- Mon Apr 19, 2021 - Fixed migration of "Request Types" to self-hosted Jira Service Management
- Mon Apr 19, 2021 - Added ability to Order Additional Options on "Demo Complete" step, if Zendesk, Freshdesk or Freshservice connected as source or target platform
- Wed Mar 31, 2021 - Added ability to "Call me back" when Demo Migration is failed
- Tue Mar 30, 2021 - Fixed "Schedule Migration" functional on "Demo Complete" step
- Mon Mar 22, 2021 - Added migration of "Request Type" field from and to Jira Service Management
- Mon Mar 22, 2021 - Changed migration to Jira Service Management. Added migration of private comments in tickets
- Thu Mar 11, 2021 - Changed authorization method to Oauth for platform TeamWork Desk
- Thu Feb 11, 2021 - Fixed migration to FuseDesk
- Thu Feb 11, 2021 - Added "Case Number" field on "Mapping" step, when user migrate from Salesforce Service Cloud
- Thu Feb 11, 2021 - Added Incident Tag migration from and to ServiceNow
- Thu Feb 11, 2021 - Added Knowledge Base migration to ServiceNow
- Thu Feb 11, 2021 - Fixed problem, when in "Source Setting" step didn't displayed all channels, when user migrated from eDesk by xSellco
- Thu Feb 11, 2021 - Added migration to Kustomer
- Thu Feb 11, 2021 - Added migration from and to FreeScout
- Mon Jan 18, 2021 - Changed design on "Sign Up" page on Migration Wizard
- Mon Jan 18, 2021 - Added "Record Type ID" field on "Mapping" step, when Salesforce Service Cloud connected as source platform on Migration Wizard
- Mon Jan 18, 2021 - Added "Components" and "Affects versions" fields on "Mapping" step, when Jira Software connected as source platform on Migration Wizard
- Mon Jan 18, 2021 - Added "Components" and "Affects versions" fields on "Mapping" step, when Jira Service Management connected as source or target platform on Migration Wizard
- Mon Jan 18, 2021 - Added "Product" field on "Mapping" step, when Freshdesk connected as source or target platform on Migration Wizard
- Thu Jan 14, 2021 - Changed method for attachments migration to Hubspot Service Hub
- Mon Jan 11, 2021 - Fixed migration of attachments from Outlook
- Mon Jan 11, 2021 - Added Migration from H2Desk
- Mon Jan 4, 2021 - Renamed Jira Service Desk to Jira Service Management on Migration Wizard
- Mon Jan 4, 2021 - Added ability to search value in fields on "Mapping" step
- Mon Jan 4, 2021 - Added Migration from Lansweeper
- Fri Dec 4, 2020 - Customers can see and control their active sessions in the settings on Migration Wizard
- Fri Dec 4, 2020 - Added Two-factor authentication functional for Migration Wizard
- Mon Nov 9, 2020 - Added migration of Knowledge Base from ServiceNow
- Fri Oct 30, 2020 - Added migration of problems and changes from SolarWinds Service Desk (Samanage)
- Fri Oct 30, 2020 - Added "Checklist before start full data migration" on "Demo is complete" step
- Tue Oct 27, 2020 - Added "Schedule full data migration" function on "Demo is complete" step
- Fri Oct 16, 2020 - Added migration of inline images as attachments to Freshdesk
- Fri Oct 16, 2020 - Reformatted "Migration report" for all entities, which migrate, on "Demo is complete" and "Full is complete" steps
- Mon Sep 28, 2020 - Reformatted step "Entities" for migration from CSV and HelpScout
- Mon Sep 28, 2020 - Reformatted migration from CSV
- Fri Sep 11, 2020 - Added ability to download "Migration report" for all entities, which migrate, on "Demo is complete" and "Full is complete" steps
- Fri Sep 11, 2020 - Added CC migration into tickets
- Mon Aug 17, 2020 - Added Migration ITSM Records from and to Freshservice
- Mon Aug 17, 2020 - Intercom Help Center data migration
- Fri Aug 14, 2020 - Added Migration ITSM Records from and to ServiceNow
- Thu Jun 14, 2018 - Added Help Scout Docs site
- Thu Jun 14, 2018 - Fixed ConnectWise Comments;
- Tue Jun 12, 2018 - DeskPRO migration;
- Thu Jun 7, 2018 - Added Jira Service Desk Article Tags
- Fri Jun 1, 2018 - Fixed Gorgias Contacts
- Tue May 29, 2018 - Fixed Kayako Classic Articles
- Wed May 23, 2018 - Fixed Zoho Desk upload attachments
- Fri May 18, 2018 - CSV file migration
- Mon May 14, 2018 - Fixed Parature Comments Author
- Tue May 8, 2018 - Jira Service Desk migration (JSON format)
- Mon Apr 30, 2018 - Added LiveAgent Custom Fields
- Mon Apr 30, 2018 - Gorgias migration
- Mon Apr 30, 2018 - TeamSupport migration
- Fri Apr 27, 2018 - HappyFox migration (export)
- Tue Apr 24, 2018 - Fixed Desk.com updated date
- Mon Apr 23, 2018 - Fixed Freshservice authorization
- Tue Apr 17, 2018 - Fixed Salesforce Service Cloud Ticket Comments
- Tue Apr 17, 2018 - Spiceworks migration
- Mon Apr 2, 2018 - Added Oauth Zendesk
- Mon Apr 2, 2018 - Added Oauth Salesforce Service Cloud
- Mon Apr 2, 2018 - Added Oauth Intercom
- Mon Apr 2, 2018 - Added Oauth Zoho Desk
- Fri Mar 16, 2018 - Fixed Zendesk phone number format for default region USA
- Mon Mar 12, 2018 - Added Desk.com Company for Ticket
- Mon Mar 5, 2018 - Fixed Kayako Attachments upload
- Mon Mar 5, 2018 - Fixed Help Scout (skip ticket with empty comments)
- Mon Feb 19, 2018 - Fixed LiveAgent
- Fri Feb 16, 2018 - UserVoice migration
- Fri Feb 16, 2018 - Fixed Jira Service Desk Groups Relations
- Tue Feb 13, 2018 - Fixed Parature Folders and Categories
- Fri Feb 9, 2018 - Teamwork migration
- Thu Feb 8, 2018 - Oracle Service Cloud migration
- Tue Feb 6, 2018 - Intercom migration
- Wed Jan 31, 2018 - Fixed Help Scout Article encoding
- Tue Jan 23, 2018 - Added Zendesk Ticket Forms
- Wed Jan 17, 2018 - ServiceDesk Plus migration
- Wed Jan 17, 2018 - Fixed Help Scout migration
- Fri Jan 12, 2018 - Oracle Service Cloud migration
- Thu Jan 11, 2018 - Fixed Kayako Tickets import
- Thu Jan 11, 2018 - LiveAgent import
- Wed Jan 3, 2018 - ConnectWise migration
- Wed Jan 3, 2018 - TopDesk migration
- Sun Dec 31, 2017 - ConnectWise migration
- Wed Dec 27, 2017 - Fixed Desk.com Brands to Categories
- Tue Dec 26, 2017 - Fixed Zendesk Required fields
- Mon Dec 25, 2017 - Fixed Zendesk Group membership
- Sat Dec 16, 2017 - Fixed Kayako Classic Export Tags
- Tue Dec 12, 2017 - Fixed Kayako Export status priority and type
- Tue Dec 12, 2017 - Groove migration
- Sun Dec 10, 2017 - Fixed Jira Service Desk created time in Comments
- Fri Dec 8, 2017 - HelpShift migration
- Tue Dec 5, 2017 - Optimization Jira Service Desk Export
- Tue Dec 5, 2017 - Fixed Desk.com Article Attachments
- Mon Dec 4, 2017 - Fixed Zoho Desk Staff and Jira Service Desk Contacts
- Fri Dec 1, 2017 - LiveAgent migration
- Fri Dec 1, 2017 - Fixed ManageEngine
- Fri Dec 1, 2017 - Added Freshdesk Custom fields with nested options migration
- Thu Nov 30, 2017 - Added ManageEngine Attachments migration
- Thu Nov 30, 2017 - Jira Service Desk migration (Import)
- Tue Nov 21, 2017 - Added Freshdesk Custom fields migration
- Mon Nov 20, 2017 - Fixed Freshdesk Import Attachments
- Thu Nov 16, 2017 - Fixed Kayako Classic
- Thu Nov 16, 2017 - Fixed Samanage Validation Errors
- Fri Nov 3, 2017 - Fixed Jira Service Desk Tickets Export
- Fri Nov 3, 2017 - Added Samanage Support Solutions
- Fri Nov 3, 2017 - Added Samanage Url for EU
- Wed Nov 1, 2017 - Fixed Zendesk Export Private Note
- Wed Nov 1, 2017 - Fixed Zendesk and Kayako Export Staff
- Wed Nov 1, 2017 - ManageEngine Migration (Staff Export only)
- Wed Nov 1, 2017 - ManageEngine Migration (Added Settings, Platform, Connector and HD Groups export only)
- Tue Oct 31, 2017 - Fixed Zendesk (Export Staff)
- Fri Oct 27, 2017 - Change Settings Zendesk
- Fri Oct 27, 2017 - Change Settings in Parature and Samanage
- Fri Oct 27, 2017 - Change Settings in Kayako Classic
- Fri Oct 27, 2017 - Change Settings in Kayako
- Fri Oct 27, 2017 - Change Settings in Jira Service Desk
- Fri Oct 27, 2017 - Change Settings in Help Scout
- Fri Oct 27, 2017 - Change Settings in Freshservice
- Fri Oct 27, 2017 - Change Settings in Freshdesk
- Fri Oct 27, 2017 - Change Settings in Desk.com
- Thu Oct 26, 2017 - Fixed Desk.com Article migration and inline images
- Thu Oct 5, 2017 - Kayako migration (Import with Attachments)
- Mon Oct 2, 2017 - Jira Service Desk Confluence migration
- Sat Sep 30, 2017 - Jira Service Desk migration
- Wed Sep 20, 2017 - Change Kayako Contact
- Wed Sep 20, 2017 - Change Kayako Staff and Ticket
- Wed Sep 20, 2017 - Kayako Classic Attachments migration
- Tue Sep 19, 2017 - Fixed Kayako Classic
- Tue Sep 19, 2017 - Fixed Freshservice List Articles
- Sat Sep 16, 2017 - Fixed Staff and Group in Zendesk Ticket Relation
- Sat Sep 16, 2017 - Added Staff Groups Samanage
- Thu Sep 14, 2017 - Fixed 400 Bad request in Help Scout
- Wed Sep 13, 2017 - Fixed 413 Entity too large in Help Scout
- Tue Sep 12, 2017 - Added Samanage Custom Fields
- Sun Sep 10, 2017 - Roles validation for Freshdesk
- Fri Sep 8, 2017 - Changes Help Scout migration (export)
- Thu Sep 7, 2017 - Samanage migration
- Sun Sep 3, 2017 - Parature migration (export only)
- Aug 22, 2017 - Kayako Fusion migration
- Fri Aug 18, 2017 - Desk.com Knowledgebase migration with attachments
- Tue Aug 15, 2017 - Fixed Zendesk Ticket priority
- Thu Aug 3, 2017 - Fixed Freshdesk Article migration
- Wed Aug 2, 2017 - Fixed Freshdesk Knowledge Base migration
- Sun Jul 9, 2017 - Change Spaces to Dashes in Zendesk Tags
- Fri Jul 7, 2017 - Help Scout Docs migration
- Thu Jul 6, 2017 - Desk.com Fixedes
- Wed Jul 5, 2017 - Desk.com migration
- Mon Jul 3, 2017 - Freshdesk Knowledge Base migration
- Wed Jun 28, 2017 - Zendesk Guide migration
- Wed Jun 28, 2017 - Freshservice Knowledge Base migration
- Wed Jun 28, 2017 - Zoho Desk changes
- Fri Jun 23, 2017 - Freshservice migration
- Sat Jun 3, 2017 - Freshdesk to Help Scout optimization
- Wed May 24, 2017 - Added Help Scout export
- Mon May 22, 2017 - Added Help Scout MailBox authorization
- Sat May 20, 2017 - Added Help Scout Contact and Staff
- Wed May 17, 2017 - Zoho Desk migration
- Tue May 16, 2017 - Added Kayako Staff and Departments
- Tue May 2, 2017 - Added Kayako Staff
- Tue May 2, 2017 - Added Kayako Staff group
- Tue May 2, 2017 - Added Kayako Company
- Tue May 2, 2017 - Kayako migration
- Apr 21, 2017 - Added Group Migration
- Mon Apr 3, 2017 -Fixed Company migration
- Sun Apr 2, 2017 - Added Support Note/Comment in tickets
- Sat Apr 1, 2017 - Added phone to contact
- Sat Apr 1, 2017 - Added Company Entity
- Wed Mar 29, 2017 - Freshdesk migration
- Tue Mar 28, 2017 - Migration Ticket Attachments
- Sun Mar 19, 2017 - Demo Summary change
- Fri Feb 24, 2017 - Zendesk migration
- Wed Feb 22, 2017 - Changes in Mapping
- Thu Feb 9, 2017 - New design of Mapping steps
- Thu Feb 9, 2017 - Migration Wizard v1.