Can I migrate CC in tickets?

The short answer is yes, you can. But let us dwell a bit more on the topic to learn about the limitations and peculiarities of the process.

What is CC?

CC stands for Carbon Copy. Back in the days, people used carbon paper to make copies of the letters, by placing this special paper in between two sheets. While the method has been extinct for many years now, the name was implemented by Email and is still used among office assistants. Today, CC is an easy way to send copies of an email to a colleague who needs to be involved in a ticket, and for many other cases.

Unlike the usual ‘To:’ field, recipients are not expected to take any actions or respond to the email. If we had to summarize the purpose of sending a CC, that would be simply to keep interested parties in the loop. There’s a high chance that you’ve sent out the CC of email to other people, or even received a few of them yourself. If so, you’re probably aware that such copies often contain essential information, which can not be lost. And now, it won’t. Even if you decide to transfer to another help desk, you can take CC with you.

Peculiarities

The process of CC migration is highly complex and requires a lot of effort on our side. Considering this, as of now we only fully support the following platforms:

  • Zendesk
  • Freshdesk
  • Freshservice
Note: Additionally, you can export CC data from Help Scout. You can also opt for customized migration to migrate CC from Deskpro, Front, FuseDesk, Gmail, HappyFox, HelpDesk, HubSpot, Kayako (also import), Manage Engine, and Teamwork Desk. Drop us a line to specify all the details from our agents.

How the process works

Set up the migration as you normally would by choosing the source and target platforms and providing the necessary credentials. Then, choose the objects you would like to move and proceed to mapping. After that, complete a demo migration, followed by the Full Data Migration and you’re good to go.

You don’t have to bring any modifications to the Full Data Migration process, as our Migration Wizard will map CC fields for you.

If something wasn’t clear enough, feel free to drop us a line and one of our agents will get back to you.

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