What is a "record" in data migration? [+Video]
“Record” is a general term for entities that can be migrated.
Records can be of two types:
- Help Desk Records - Agents, Groups, Contacts, Companies, and Tickets.
- Knowledge Base Records - Articles, Categories, and Folders.
Attachments, Comments, and Notes are not considered as a record. During the Free Data migration, we count all your records and estimate the price of the Full Data migration, showing you the total number of records broken down by type.
The price depends on the number of records you plan to transfer.
Help desk migration can be done easy
Find out more about help desk migration services and run a test import to it in action. Want a personalized Demo?
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