ManageEngine data import, export and merging

Fast and secure data export from
ManageEngine to your new ITSM platform

Whether you’re switching to another ITSM platform, creating a backup, or preparing for system cleanup, our automated solution securely exports your Manage Engine data. No scripts, no manual export routines, just a straightforward, guided process that protects your service continuity.

OR

You can migrate your ManageEngine Data to the following ITSM platforms

How data is mapped during the ManageEngine migration

Help Desk Migration preserves your service desk structure by accurately matching core entities between ManageEngine and the target platform:

Technicians → Agents

Technicians from ManageEngine are mapped to agents in the target system, ensuring tickets remain correctly assigned after migration. Data from archived or retired technicians can be reassigned and matched to active agents, so no tickets are left without ownership.

Requests → Tickets

All ManageEngine requests are transferred as tickets, including their statuses, priorities, comments, and history.

Departments → Departments

Department structures are preserved to maintain reporting and access logic.

Requesters → Requesters

End users and their details are migrated without duplication or data loss.

This approach ensures your ITSM workflows remain familiar and functional after the migration.

HELP DESK

Agents Migration

With Help Desk Migration, you can map Technicians from the ManageEngine to agents in the target platform to control how tickets are assigned after migration. You can map multiple techniques to a single agent.

Deleted and inactive agents

You can reassign tickets from deleted or inactive techniques to active agents on the target platform.

Department Fields:

  • Name
  • Description

Requester Fields:

  • Name
  • Email
  • Phone
  • Company
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields
    • Select custom fields
    • Multi-select custom fields
    • Checkbox custom fields

Request Fields:

  • ID
  • Subject
  • Tags
  • Request ID
  • Group
  • Type
  • Status
  • Priority
  • Category
  • Subcategory
  • Item
  • Urgency
  • Impact
  • Template
  • Staff
  • Contact
    • Comment author
    • Comment privacy
    • Comment publicity
    • Comment body
    • Comment attachments
    • Comment created date
  • Created date
  • Updated date
  • Closed date
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields
    • Select custom fields
    • Multi-select custom fields
    • Checkbox custom fields

Help Desk Migration — a number one importing tool for top companies worldwide

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How does automated ManageEngine data export work?

Here’s an instruction on how to export data from ManageEngine to your target platform with the Help Desk Migration tool:

1. Connect

Link your ManageEngine ServiceDesk Plus account and choose your export destination (another ITSM platform or CSV) in minutes.

Connect your help desk →

2. Map data

Select the records you want to export and map fields between ManageEngine and your target system to preserve structure and ownership.

What is data mapping →

3. Demo run

Run a free Demo Migration to transfer a sample set of 20 requests and related data. This lets you validate the migration setup before exporting everything.

How the Demo Works →

4. Review

Review demo results, adjust mappings if needed, and rerun the demo as many times as necessary — all at no cost.

5. Export live

Launch the full ManageEngine data migration instantly or schedule it for off-hours. The process runs in the background with no downtime.

Why use Help Desk Migration to export data from Manage Engine

  • No downtime

    When your internal IT service is the backbone of your company, continuity matters. Help Desk Migration runs securely in the background, so your team can keep working as usual. Plus, with Delta migration, you can sync new records without disruption.

  • User-friendly process

    You don’t need to be a tech expert to handle data export. The intuitive interface guides you through every step, while the Help Desk Migration team is always ready to assist — from setup to completion — whenever you need a hand.

  • Fast transfer

    Speed matters when you’re managing IT operations. Help Desk Migration’s automated engine accelerates the Manage Engine export process, sometimes completing it in minutes. It also reduces or even eliminates manual data cleanup before and after migration, saving time and effort.

  • Target platform agnostic

    Whether you’re moving to another ITSM tool or just need your data in a clean format, Help Desk Migration’s got you covered. It supports numerous platforms, and if yours isn’t on the list, your records can be exported to CSV and then easily imported anywhere.

  • Flexibility

    Automation doesn’t mean rigidity. Help Desk Migration lets you customize what and how you move, skipping certain records, filtering outdated tickets, or tweaking data fields for your target system. Tailor your Manage Engine data export to your exact business and tech requirements.

  • Dedicated support

    Behind every automated process stands a human team ready to help. Reach Help Desk Migration experts via chat, email, or phone for guidance at any stage, from planning and customizing to overseeing or even fully managing your Manage Engine data export.

  • Data security

    ITSM data is critical, and we treat it that way. Help Desk Migration ensures top-level security with encrypted data channels, protected servers, and industry-standard authorization methods at every stage, keeping your internal service information safe from start to finish.

Additional capabilities for a flexible data export from Manage Engine

Skip attachments

If time or storage space is a concern, you can skip ticket attachments during your export from Manage Engine. Exclude all attachments or filter out only those older than a specific date to speed up migration while keeping what matters most for your IT operations.

Why it matters:
Speeds up exports, lowers storage costs, and avoids moving outdated or unnecessary files.

How it works

Select records for demo

Want to test a specific data set? Choose which records to include in your Demo, filtering by department or time range, to preview migration results that match your IT service setup.

Why it matters:
Lets you validate complex setups without relying on random or incomplete sample data.

How it works

Migrate the newest records first

Prioritize continuity by moving the most recent records first. This feature helps your IT team keep current tickets and ongoing requests accessible in the new environment, reducing confusion and maintaining service quality during the transition.

Why it matters:
Ensures continuity for support teams and prevents disruption to ongoing work.

How it works

Add a new tag to tickets

Keep your exported data organized by automatically tagging migrated requests. Add a custom tag like “migrated-from-ManageEngine” to easily identify which tickets have been transferred and simplify tracking once the export is complete.

Why it matters:
Simplifies post-export validation, reporting, and troubleshooting.

How it works

Use Delta migration

Need to keep everything up to date? Run a Delta migration to move only new or updated records added after the main export. This ensures your ITSM system stays current without redoing the Full Migration.

What it means for you:

After your main data export, your team can keep working in ManageEngine as usual. Any new tickets or updates made during this time can be transferred later in a quick follow-up run.

You don’t need to redo the entire export or worry about missing recent changes — only the new or updated data is added to the target system.

Result for you:

  • No lost updates
  • No business downtime
  • A smooth final switch when you’re ready

Use Interval migration

Use Interval migration for large Manage Engine databases to export data in manageable batches. Schedule smaller, timed transfers to reduce load on your systems, avoid downtime, and make sure your IT support stays responsive throughout the process.

What it means for you:

If you have a large or complex ManageEngine database, your data doesn’t have to be moved all at once. Instead, it’s exported in smaller, scheduled batches.

Your service desk remains responsive while the export runs quietly in the background.

Result for you:

  • No performance drops
  • No system overload
  • Business-as-usual for your IT support team

Customize your transfer

Every IT environment is different. With Help Desk Migration, you can fine-tune your export: select which data to include, add details to your records, or adjust mappings. This will ensure your exported Manage Engine data fits seamlessly into your new platform’s structure.

What it means for you:

You decide what gets exported and how it appears in the new system. Keep only what’s relevant, adapt fields to match your workflows, and align data with your target platform’s structure.

There’s no need to restructure your data manually after the export.

Result for you:

  • Cleaner data in the new system
  • Less post-migration cleanup
  • Faster adoption by your team

What is the cost of Manage Engine data transfer?

With Help Desk Migration, you always know what you pay for — and never pay for what you don’t need. The final cost of your Manage Engine data export depends on three main factors: the number of records, the complexity of your setup, and any additional options you choose.

You can get an instant estimate before committing to the full-scale migration. Just run a Free Demo and confirm that the export fits your IT and budget requirements.

Pricing Information

Help Desk Migration

Export your Manage Engine data without IT headaches

Move your ITSM records safely, quickly, and without disrupting your team’s work. Help Desk Migration automates the entire export process, so you can focus on service delivery, not data management.

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