Accelo data import, export and merging

Effortless Accelo Data Migration for MSPs: secure, accurate, and fast

Move your Accelo PSA software data to a target platform without downtime, data loss, or manual errors. Help Desk Migration automates the process, making it easy for MSPs to migrate from Accelo to the PSA software that best fits their business.

What you get: predictable timelines, verified data integrity, and enterprise-grade security.

G2 Leader
60k+ Migrations
SOC 2 Certified
G2 Leader

Start Free Demo → Book a call →

No credit card required Fast setup

Interactive Migration Calculator

Adjust sliders to estimate your migration time and cost savings

Total Tickets 2,000
1K 500K
10-15 mins Estimated Migration Time
85% Time Savings vs Alternatives
$3,777 Savings vs In-house Development

Estimates based on 60,000+ successful migrations. Actual results may vary.

How Does Automated Accelo Migration Work?

To enable automatic migration to your destination platform, set it up in the Help Desk Migration Wizard.

1. Connect

Securely connect Accelo (source) and your target system via API. All credentials are fully encrypted to ensure safe authorization.

Connect your platforms →

2. Map Data

Select the data you want to migrate. Automatic data mapping matches source and target fields, set up field mapping, user assignments, statuses, and record relationships.

What is data mapping →

3. Demo Run

Run a Demo Migration to transfer a data sample. This preview shows how limited amount of records, attachments, and field mappings will appear in the target system, helping you validate accuracy before going live.

4. Review

Verify migrated data using built-in validation and detailed logs. Review tickets, contacts, attachments, and custom fields, resolve any issues, and adjust mappings or filters if needed.

5. Go Live

Start the full migration to move all selected data at once with zero downtime. Monitor progress in real time.

How Does Help Desk Migration Protect Your Accelo Data During Migration?

Help Desk Migration is purpose-built to protect and securely transfer sensitive data from your Accelo PSA software.

Security and Compliance

Encryption

All data is encrypted both in transit using SSL/TLS and at rest with AWS KMS key management, ensuring maximum protection throughout the migration process.

Infrastructure

Migrations run on secure AWS hosting with continuous monitoring, regular security patches, and robust infrastructure controls to maintain reliability and safety.

Compliance

Help Desk Migration meets strict compliance standards, including SOC 2 Type II, SOC 3, GDPR, and HIPAA-ready frameworks, giving you confidence that your data is handled according to industry best practices.

Access Control

Role-based access control (RBAC), single sign-on (SSO), and two-factor authentication (2FA) protect your account and limit access to authorized users only.

Data Isolation

Each migration operates in a fully segregated environment, preventing any cross-contamination between projects or clients.

User Responsibilities

  • Protect your passwords and API tokens from unauthorized access.
  • Control administrative privileges carefully to maintain security.
  • Exercise your GDPR rights to access, correct, or delete personal data as needed.

Help Desk Migration — a number one importing tool for top companies worldwide

Memori Sentimentals MotoTote Webpros Accion Almatis

Supported Destination Platforms

Help Desk Migration supports a variety of PSA software for MSPs as destinations, including:

Set up your migration

No credit card required Fast setup

Accelo Migration Options That Enhance Your Data Transfer

Add Tags to Newly Migrated Accelo Tickets

What this option does:
During the migration, Help Desk Migration can automatically attach predefined tags to every ticket imported into your target platform.

Why it matters:
The tag allows you to group, filter, and review all migrated tickets in one click.

Example:
Using a tag like hdm-import or accelo-data, you can quickly identify which tickets originated from your Accelo help desk.

How it works

Select records for Demo

What this option does:
This option allows you to manually select specific tickets to migrate during your demo or test run.

Why it matters:
Ensure your most important or complex tickets are transferred correctly.

How it works

Skip attachments

What this option does:
This option allows you to exclude file attachments from the migration process.

Why it matters:
Faster migration - skipping attachments significantly reduces migration time and system load.

How it works

Options for no business downtime

Use Delta migration

Update only what’s new or changed. Delta migration ensures your current system stays fully operational, while Help Desk Migration keeps your data fresh — no interruptions, no downtime. Perfect for busy teams that can’t afford to pause operations.

Use Interval migration

Move your data in manageable batches on a schedule that suits you. Use your target system during business hours while migrations run in the background or on weekends. Ideal for large datasets or urgent system adoption — smooth, seamless, and disruption-free.

Why Choose Help Desk Migration Over Manual or Native Importers

Feature
Help Desk Migration
Manual / Native Importers
Ease of Use
Guided Migration Wizard handles all steps, no technical expertise required.
Often complex, requires manual CSV preparation and system knowledge.
Data Accuracy
Automatic mapping with validation ensures records, fields, attachments, and relationships transfer correctly.
High risk of errors; manual mapping can result in lost or misassigned data.
Speed
Fast, automated migration even for large datasets; supports Delta and Interval migrations.
Slow and labor-intensive, especially for large volumes; often requires multiple attempts.
Downtime Reduction
Delta and Interval migrations let you continue using your system during the transfer.
Usually requires pausing operations; no built-in support for ongoing updates.
Customization
Customize field mappings, tags, translations, and filters before migration.
Limited or no customization; manual adjustments often required post-import
Security
End-to-end encryption, secure API connections, and isolated migration environments.
Varies by platform; manual imports may expose sensitive data.
Support
Expert guidance available for all migration steps; standard or advanced support plans.
Limited support; usually, only basic documentation is available.
Transparency
Real-time logs and progress tracking ensure full visibility of every record transferred.
Minimal tracking; errors may go unnoticed until after import.

Most Popular Accelo Migration Routes

Accelo
to
ConnectWise PSA
Accelo
to
ServiceNow
Accelo
to
Autotask PSA
Accelo
to
Halo PSA
Set up Free Demo

No credit card required Fast setup

Why MSPs Companies Choose Help Desk Migration for Accelo Data Transfers

  • Zero Downtime

    Continue using your current PSA while migrating to a new platform.

  • Accurate Data Transfer

    Automatic field mapping and validation keep records, attachments, and relationships intact.

  • Fast & Predictable

    Migration timelines are reliable, whether for small datasets or enterprise-level environments.

  • Flexible Options

    Full, Delta, or Interval migrations let you control timing and volume.

  • Secure & Compliant

    Enterprise-grade security with SSL/TLS encryption, AWS hosting, SOC 2 Type II, SOC 3, GDPR, and HIPAA-ready compliance.

  • Tailored Support

    Expert guidance throughout the process ensures smooth adoption of the new platform.

Book a demo

Frequently Asked Questions

The cost of an Accelo migration primarily depends on the volume of data being transferred and the chosen destination PSA platform. Small datasets can often be migrated quickly and cost-effectively, while larger or more complex environments may require more resources. Help Desk Migration offers free trials and Demo Migration, so you can estimate costs before committing.

Yes. All migrations are secured with industry-standard encryption both in transit and at rest. Data is hosted on secure AWS infrastructure, with strict SOC 2 controls, and the process adheres to GDPR and HIPAA compliance standards. Role-Based Access Control (RBAC), Single Sign-On (SSO), and Two-Factor Authentication (2FA) are implemented to protect sensitive information.

Absolutely. You can run the Demo migration to validate mapping, field alignment, and overall data integrity. This allows your team to confirm the migration process works as expected before executing a full migration.

Yes. Custom fields and mappings are supported across most PSA platforms. You can map Accelo custom fields to corresponding fields in the Target platform to maintain your workflows and data structure.

Yes. You have the option to migrate attachments with your tickets, or skip them if you want to reduce migration time and storage usage. This flexibility allows you to prioritize essential data for business continuity.

Yes. You can choose to migrate the newest tickets first, migrate historical tickets, or select a subset for a Demo. This flexibility allows you to stage migrations, test processes, or prioritize active work.

Any records that fail to migrate are logged in detail. These failed records can be retried separately without affecting the rest of your migration, ensuring no data is lost, and the process remains controlled.
© 2026

Help Desk Migration® service

+1-888-866-7471

Sign up