Gladly data import, export and merging

Seamless Gladly data export without downtime

Export data from Gladly without hassle. If you're looking to switch platforms, secure a backup, or bring all your customer service data together, our zero-code automated export tool is here to help. It quickly and safely moves your contacts, agents, tickets, and more—right where you want them.

What you get: predictable timelines, verified data integrity, and enterprise-grade security.

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60k+ Migrations
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Interactive Migration Calculator

Adjust sliders to estimate your migration time and cost savings

2,000
1K 500K
10-15 mins Estimated Migration Time
85% Time Savings vs Alternatives
$3,777 Savings vs In-house Development

Estimates based on 60,000+ successful migrations. Actual results may vary.

Gladly data migration timeline with the Migration Wizard, our automated interface

1. Connect

Connect your Gladly inbox as the source for data migration. Select CSV as your target platform.

Connect your platforms →

2. Map Data

Choose the data you want to export from Gladly. You can migrate agents, contacts, conversations, and more. Use pre-built automation options if needed.

What is data mapping →

3. Demo Run

Try the Migration Wizard with a free test run. It will move 20 random tickets to your Target and provide a detailed report.

4. Review

Review the Free Demo report and tweak settings if needed. You can run the Demo multiple times until you’re satisfied — for free.

5. Go Live

Once the Demo results look good, schedule the Full Data Migration. The Migration Wizard will transfer all your Gladly data at the time you choose.

Why migrate with Help Desk Migration?

  • Zero downtime

    Keep working uninterrupted on your Gladly account while exporting data. Thanks to the Delta migration feature, your customer service stays live, ensuring no delays or downtime during the transfer process.

  • Enhanced efficiency

    Save time and effort with our zero-code Migration Wizard. Automate manual tasks before, during, and after migration for a smooth, fast, and hassle-free Gladly data export experience without technical headaches.

  • Streamlined ticket transfer

    Export your Gladly records quickly and reliably. Automation can cut the entire data export time to as little as 15 minutes, so you can get up and running with your new platform faster.

  • Dedicated support service

    Our expert support team is ready to guide you via chat, email, or phone throughout the migration. We can also customize your Gladly migration to fit your unique needs or fully manage it on your behalf.

  • Comprehensive transfer strategy

    Help Desk Migration goes beyond data export. We offer an all-in-one migration plan addressing every step — from prep to transfer to onboarding — fully managing your Gladly data export.

  • Pre-built options and customizations

    Migration Wizard offers handy automated export features, plus tailored solutions if needed. Whatever your Gladly data export requirements, we have flexible options to meet them with ease.

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Help Desk Migration — a number one importing tool for top companies worldwide

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Supported Destination Platforms

Help Desk Migration supports a variety of PSA software for MSPs as destinations, including:

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Enhance your Gladly data export with add-ons

Transfer call recordings

Need to move your voice data, too? Migration Wizard securely transfers all your call recordings as attachments. Use them for training purposes, quality checks, or to keep the full context of customer calls in your new platform.

How it works

Pick data for a Custom Demo

Worried about specific records? Go beyond the Free Demo and try a one-time test with your handpicked data. Migration Wizard moves 20 chosen tickets and delivers a detailed report — free and designed to ease your mind.

How it works

Migrate the newest records first

If recent data is your priority, Migration Wizard moves your latest Gladly records first. This is ideal for businesses that need urgent access to current tickets during migration. This option also keeps the workflow uninterrupted and the customer service up-to-date.

How it works

Add a new tag to tickets

Add custom tags to migrated tickets when consolidating from multiple sources. Clearly marking the origin of each ticket after export from Gladly, you can better organize your data and prevent confusion.

How it works

Options for no business downtime

Interval migration

Pause migration during busy workdays and resume on weekends or at your convenience. Interval migration works best for large data volumes, minimizing disruption during export from Gladly, as you don’t have to shut down your operations, workflows, or notifications.

Customizations

We offer custom adjustments if the standard export doesn’t fit your needs. From applying filters to exporting integrated app data and more, Migration Wizard can tailor the Gladly data export to perfectly suit your business.

What is the Gladly data export cost?

Gladly data export pricing is designed to fit your needs — pay only for the data you move, with no surprise charges. The more records you export, the lower the cost per record. This makes large exports both budget-friendly and straightforward.

Pricing depends on:

  • Number of records to export (tickets, contacts, agents, and more)
  • Complexity of your data (custom fields, attachments, unique configurations)
  • Extra options chosen (Delta migration, Interval migration, etc.)

This approach keeps your Gladly data export affordable, secure, and hassle-free.

Pricing Information

Help Desk Migration

It’s time to put your Gladly data to work

Whether you’re switching platforms, backing up, or consolidating, Help Desk Migration takes care of all the technical details — without interrupting your workflow.

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Frequently Asked Questions

No. Help Desk Migration is a zero-code, fully automated solution. The Migration Wizard guides you through each step, so no API knowledge or developer assistance is required.

Export time depends on the volume and complexity of your data. In many cases, automated exports can be completed in as little as 15 minutes, while larger datasets may take longer.

Yes. You can run a free Demo Migration that exports 20 random tickets and provides a detailed report. You can repeat the demo as many times as needed before starting the full export.

By default, one migration includes data from one Gladly inbox. However, you can customize the migration to export data from several or all inboxes, depending on your business needs.

Yes. Filtering by creation date is supported, allowing you to export only newly created records. Filtering by update date is not available for Gladly migrations.

Pricing is based on the number of records exported and the complexity of your data. You pay only for what you migrate, with volume-based discounts and no hidden fees.

Absolutely. Help Desk Migration follows strict security standards, including GDPR compliance and SOC 2 Type II and SOC 3 practices, ensuring your Gladly data is transferred safely and securely.
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