Looking to upgrade your customer service without the hefty price tag? Dive into the world of free help desk ticketing systems! In this video, we'll walk you through eight top-notch ticketing systems that won't cost you a dime upfront.
1. Freshdesk - Offering both a Free plan and a 21-day free trial, Freshdesk boasts a user-friendly interface and feature-rich ticketing system. Ideal for teams of any size, it provides:
- Out-of-the-box analytics and reporting
- Integrated ticketing across email and social channels
- Collaboration features tailored for small teams
- Ticket routing, priority settings, and trend reports
2. Jira Service Management - With a Free plan and a 7-day free trial, Jira Service Management delivers agility to your support operations. Highlights include:
- Robust incident and problem management capabilities
- A self-service portal for customers
- Configurable ticket workflows and automation rules
- Extensive change management features
3. HubSpot Service Hub - Accessible via Free tools, HubSpot Service Hub focuses on centralized request management and customer-centric support. Features include:
- Canned snippets for FAQs
- Ticketing, live chat, and email support
- Team collaboration and task management tools
- Basic reporting and analytics capabilities
4. FreeScout - Offering a free self-hosted version, FreeScout provides a lightweight and open-source ticketing system with:
- Unlimited agent support
- Email-based ticketing and support functionalities
- Automatic refreshing of conversations
- Customizable email templates and autoresponders
5. Front - With a 7-day free trial, Front serves as both an email client and a powerful ticketing system, boasting:
- Collaborative inbox for team-based ticket management
- Integration with email, live chat, and social media channels
- Advanced automation and rules for efficient ticket routing
- Basic analytics and reporting features
6. Zoho Desk - Featuring a free plan and a 15-day free trial, Zoho Desk offers comprehensive ticketing functionalities, including:
- Integration with other Zoho applications and third-party tools
- Basic ticket management and automation features
- Knowledge base for self-service support
- Basic reporting and analytics capabilities
7. Help Scout - Providing a 15-day free trial, HelpScout is tailored for startups and small businesses, offering:
- A simple and clean interface
- Email-based ticketing and support features
- Collaboration tools for teams
- Basic reporting and analytics functionalities
8. LiveAgent - With a 7-day or 30-day free trial, LiveAgent delivers a unified view of customer queries and streamlined help desk operations through:
- Live chat and ticketing system integration
- Email and social media integration
- Basic automation and workflow capabilities
- Knowledge base and customer portal functionalities
Discover the perfect help desk ticketing system to elevate your support game – all without spending a dime upfront.