Imagine starting a customer support chat on your laptop at work, then continuing the conversation…
Hypercare is a period of intensive support provided immediately after a product launch, system migration,…
USA location 1999 founded 2-10 employees Data migrated Tickets Contacts Companies Staff Company: ZENOPS Industry:…
Every single day, your company deals with a variety of experiences. You offer personalized service…
In an age dominated by instant messaging and self-service, human-based voice customer support might seem…
Switching to a better help desk platform? Exciting! But here’s the catch: signing up isn’t…
To truly improve customer experience strategy, companies need more than new tech or faster response…
In B2C customer support, the decision to notify users when their case is closed often…
Have you ever felt like your workday is one endless loop of small, repetitive tasks?…