Many companies have information security teams that work on everything related to security. Such teams…
Software-as-a-service (SaaS) solutions give unprecedented flexibility to any business. You can access them on the…
What is the list of the data migration questions? We complied the most common and…
Each successful customer service depends on the efficiency of its ticketing software. Whether this software…
When customer requests come from every direction—email, phone, chat, or social media—without a proper ticketing…
Your help desk solution lies at the core of your customer support operations. It’s your…
As time goes by, more and more companies improve their service desk solutions. Some add…
Salesforce Service Cloud Overview is a detailed guide for businesses aiming to enhance customer service…
There is a massive debate in the eCommerce help desk industry about which tool is…
Are you in a situation where your company offers perfect services or products, but most…
We all want to be productive. But… (There's always that 'but'.) You get distracted when…
Do you enjoy reading stories about bad customer service? The ones that make the headlines…
For any business, help desk data is like acquired company property, something which you need…
Google has released changes: the G Suite legacy free edition will retire starting May 1,…
Custom data migration remains quite an obscure topic since there is little helpful documentation. Let’s…
Like it or not, data migration from one help desk solution to another is inevitable…
Why is satisfied, loyal customers a goal for many businesses? Because they have far-reaching consequences…
If your business is based in Australia, working with a foreign company can be a…
It’s no secret that the digital transformation of customer services has been taking a swing…
On December 31, 2021, Spiceworks officially ended support for the Desktop version of its help…
One of the Spiceworks help desk versions is shutting down on December 31. The desktop…
Customer history in any company or organization is a precious commodity. It is your number…
Success in a data migration project is shaped by several factors—careful planning, project complexity, deadlines,…
Custom fields are one of the main features that help you get control over your…
Introducing game-changing automated options for help desk data migration at your fingertips! At Help Desk…
Let’s be honest: we aren’t always independent thinkers when it comes to making decisions. Whether…
Google has announced changes: the G Suite legacy free edition will no longer be available…
Raise your hand if you’ve thought about Zendesk pricing recently? Are you looking for an…
There’s a high chance that at some point, your company will need to change the…
With most of the world shifting towards the digital space, maintaining a healthy support line…