Blog - page 10

IT Problem Management | Help Desk Migration Blog

IT Problem Management 101: Basic Knowledge for Effective ITSM

July 10, 2023
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Customer Service Skills | Help Desk Migration Blog

The Key Customer Service Skills That Will Elevate Your Business

June 26, 2023
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Help Desk Workflows | Help Desk Migration Blog

Perfecting Help Desk Workflows: Problems, Causes, and Solutions

June 6, 2023
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IT Service Desk Strategy | Help Desk Migration Blog

Building a Winning IT Service Desk Strategy: Connect, Coordinate, and Conquer

May 31, 2023
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Customer Service Analytics | Help Desk Migration Blog

From Data to Decisions: Mastering Customer Service Analytics

May 22, 2023
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Omnichannel vs Multichannel Customer Support | Help Desk Migration Blog

Omnichannel vs Multichannel Support: Which Suits Your Business Best?

May 8, 2023
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Moving Help Desk System During the Recession | Help Desk Migration Blog

Why Moving Your Help Desk System During a Recession Matters: Benefits & Impact

April 28, 2023
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Data Import Options Guide | Help Desk Migration Blog

Choosing the Best Help Desk Data Import: Built-In Tools or Third-Party Services?

April 17, 2023
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Customer Journey Mapping | Help Desk Migration Blog

Unleashing the Power of Customer Journey Mapping

March 31, 2023
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Customer Experience vs Customer Service | Help Desk Migration Blog

Customer Service vs Customer Experience: What’s the Difference?

March 25, 2023
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Contact Center vs Call Center | Help Desk Migration Blog

Contact Center vs Call Center: What’s the Difference?

March 13, 2023
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Why_Your_Customer_Service_Strategy_Must_Include_Asynchronous_Chat

Why Your Customer Service Strategy Must Include Asynchronous Chat

March 6, 2023
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Cidi Labs Success Story | Help Desk Migration Blog

Historical Data Migration for Cidi Labs

February 22, 2023
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Call Center Productivity | Help Desk Migration

Call Center Productivity: What to Track and How to Increase Productivity

February 20, 2023
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eDesk migration | Help Desk Migration Blog

eDesk Migration or How to Start Reshaping Your eCommerce Customer Service

February 16, 2023
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How to choose the best live chat app | Help Desk Migration Blog

How to Choose the Best Live Chat App

February 2, 2023
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Agent Experience | Help Desk Migration Blog

How to Boost CX? Boost Your Agent Experience First

January 23, 2023
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What is better: Freshservice vs Spiceworks? | Help Desk Migration Blog

The Help Desk Showdown: Freshservice vs Spiceworks—Who Wins?

January 18, 2023
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Customer Acquisition | Help Desk Migration Blog

Customer Acquisition Guide for Customer Service: How to Boost & Retain Your Customers

January 16, 2023
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24/7 Customer Support | Help Desk Migration Blog

Not a Minute Apart: 24/7 Customer Support for Better Service

January 9, 2023
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Customer Analytics | Help Desk Migration Blog

Customer Analytics: Tips for Using Customer Support Data

December 27, 2022
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Scale Customer Service

7 Ways to Scale Customer Service Without Compromising Performance

December 19, 2022
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Knowledge Base Guide | Help Desk Migration Blog

Knowledge Base Guide: Whats and Whys of Effective Self-Service

December 12, 2022
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How and why to switch your MSP | Help Desk Migration Blog

Why and How to Switch Managed Service Provider (MSP) Software

December 9, 2022
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Ticket Categorization in Jira | Help Desk Migration Blog

How to Use Ticket Categorization in Jira Service Management

December 5, 2022
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Help Desk Manual | Help Desk Migration Blog

Does Help Desk Manual Match Business Needs & Customer Expectations?

November 28, 2022
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Why the Design of Customer Data Models Matters | Help Desk Migration Blog

Why Your Customer Data Model Design Matters

November 21, 2022
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AI in Customer Support | Help Desk Migration Blog

AI and Customer Support: Are Smarter Experiences Within Reach?

November 7, 2022
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Custom Ticket Statuses | Help Desk Migration Blog

Custom Ticket Status: A Must-Have or a Fancy Feature?

October 25, 2022
Avatar for Ira Haida
What is a product support | Help Desk Migration Blog

The Ins and Outs of Product Support

October 17, 2022
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