The Straightforward Desk.com to Zendesk Migration for Cosmos Magazine

Cosmos Magazine Logo

2004

founded

11-50

employees

Australia

location

Data migrated
  • Tickets
  • Contacts
  • Agents
  • Companies
  • Attachments
  • Notes
  • Knowledge base
Company: Cosmos
Industry: Publishing
Location: Melbourne, Vic
Type of migration: Desk.com to Zendesk
The objective: Migrate the customer service data to Zendesk to keep the engagement history for future reference.
Solution: Automatic migration of help desk data.

The procedure was very straightforward and any questions were responded to very quickly.

Chantelle Viani
Chantelle Viani Associate Publisher at Cosmos Magazine

Recently, you used Help Desk Migration service to transfer data from Desk.com to Zendesk. How did it go? Was the procedure confusing at any point?

The procedure was very straightforward and any questions were responded to very quickly.

Why did you decide to migrate data?

Discontinuation of Desk.

How did you come across our migration tool, and will you be using again in the future?

If the opportunity presents itself, I would definitely use it again.

What can you advise to people who are also looking for migration?

Use Help Desk Migration. This tool took the “painful” and “time consuming” factors out of the data migration.

About Cosmos Magazine

Cosmos is a quarterly science magazine. They aim to inspire curiosity in 'The Science of Everything' and make the world of science accessible to everyone.

Cosmos delivers the latest in science with beautiful pictures, clear explanations of the latest discoveries and breakthroughs and great writing.

Winner of 47 awards for high-quality journalism and design, Cosmos is a print magazine, online digital edition updated daily, a daily and weekly e-Newsletter and educational resource with custom, curriculum-mapped lessons for years 7 to 10.

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