Effortless Data Migration for Automattic Inc. with Help Desk Migration Service

Automattic Inc. logo

2005

founded

937

employees

USA

location

Data migrated
  • Tickets
  • Contacts
  • Agents
  • Companies
  • Ticket fields
Company: Automattic Inc.
Industry: Internet
Location: San Francisco, California
Type of migration: Help Scout to Zendesk
The challenge: Migrate data to Zendesk to consolidate customer bases with the company that Automattic acquired.
The solution: Automatic migration of help desk data.
The result: The client successfully imported the help desk data from Help Scout to Zendesk

Overall, I found the process to be very fast and effortless. I enjoyed working with your support team. The customer service reps I talked to were very helpful during the entire process.

Nicola Mustone
Nicola Mustone Woo Happiness Engineer at Automattic Inc.

Tell a bit about yourself and the company

My role is Happiness Engineer and Zendesk administrator at Automattic Inc. Automattic is the developer of WordPress, WooCommerce, Jetpack and many other products that are meant to make the web a better place.

Publisher's note: Automattic was founded in 2005 by Matt Mullenweg. As of today, the company employs 937 Automatticians living in countries all over the world.

In 2017 the company decided to shut down their office in San Francisco. Other than the products, Automattic is known for its approach to a decentralized workforce. All employees are distributed around the world. The company made it a good tradition to share pictures of their employees' workplaces on social networks.

Left picture: Matt Mullenweg, the Founder, and CEO of Automattic Inc. Source: Google. Top right picture: Workplace of one of the employees. Source: LinkedIn Right middle picture: Part of the Automattic team. Source: Google Bottom right picture: The old office of the company. Source: Google

How did you like migrating data using Help Desk Migration service?

Overall, I found the process to be very fast and effortless. I enjoyed working with your support team. The customer service reps I talked to were very helpful during the entire process.

Why did you need to migrate customer service data?

As we welcomed a new product team — Prospress — into the company, we wanted to ensure all of us were using the same tools to provide a consistent support experience for our users.

Publisher’s note: Recently, Automattic acquired Prospress, a small startup that amongst other things developed WooCommerce Subscriptions, a recurring payment solution specifically designed for WooCommerce.

How did you find out about our service?

Through a little bit of research on the Internet and by direct recommendations from Zendesk.

Any tips and tricks you can share with those who also need to migrate their data?

I can’t think of anything that’s worth sharing. In fact, the Help Desk Migration service made it very easy to move data. I didn’t have to do much.

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