Seamless and Quick Migration for Premier Apple IT Support Company

The Core Technology Group

2013

founded

10

employees

USA

location

Data migrated
  • Tickets
  • Contacts
  • Agents
  • Companies
  • Attachments
  • Notes
  • Knowledge base
Company The Core Technology Group
Industry: Information technology
Location: USA, Texas
Type of migration: Freshdesk to Zendesk
Challenge: The client decided to switch to a new ticketing system and was looking for a tool that would quickly and efficiently transfer the data.
Solution: Migration of all customer service data along with archived Tickets.
Result: The client successfully migrated from Freshdesk to Zendesk meeting the set deadlines.

Our ticketing system migration couldn’t have gone any smoother. I knew what to expect up front…Our deadlines were met, and correspondence was timely.

Luke Roller
Luke Roller Director of Operations at The Core Technology Group

Tell us about The Core Technology Group and a bit about yourself.

The Core Technology Group is an Apple IT firm that provides technical support and solutions for small to medium-sized businesses as well as residential users. Started five years ago in Dallas/Ft. Worth, The Core has grown to be the largest Apple Consultant in Texas. Their service is customer focused, and timeliness and professionalism are a priority. We’re the IT people who talk to you like people.

I have been with The Core for right about a year and a half. I’m a native Texan and my wife, Sommer hails from California. We have been married for almost nine years, and we and our puppy Ranger live in Plano, TX
Family of The Core Technology Group The team of The Core Technology Group. Source: Facebook

How did you like migrating from Freshdesk to Zendesk using our tool?

Our ticketing system migration couldn’t have gone any smoother. I knew what to expect up front, and wasn’t surprised by any of the results. Our deadlines were met, and correspondence was timely.

Why were you looking for a data migration tool?

We found a ticketing system that fit our needs better than the one we were using at the time.

How did you come across our solution, and would you use it again?

I came across Help Desk Migration when doing my research on available tools. I would certainly consider using them in the future.

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