How to migrate Zendesk ticket side conversations?

When it comes to migrating your invaluable customer service data from Zendesk, the exciting news is that you have the option to effortlessly transfer ticket side conversations.

Activating Zendesk ticket side conversations

If you're using Zendesk as your customer service platform and want to migrate those side conversations, here's a nifty trick—ensure they're enabled in your Zendesk account. By simply checking the right boxes and activating side conversations, you'll guarantee that these interactions accompany your data to its new home.

Scenario 1: Effortlessly switch help desk platforms

You've made the decision to bid farewell to Zendesk and embrace a new help desk platform. But fear not! Your treasured Zendesk ticket side conversations can seamlessly journey with you. During the migration process, these conversations will be gracefully imported as private comments into your new helpdesk.

Scenario 2: Merging Zendesk instances harmoniously

Now, let's envision another captivating scenario—consolidating two Zendesk instances. You might wonder what becomes of your ticket side conversations during this process. For the answer is both simple and magical: your ticket side conversations will migrate as ticket side conversations. Data migration with us ensures a smooth transfer where the side conversations retain their original form.

Within the realm of customer service data migration, Zendesk ticket side conversations hold immense value. By activating this feature in your Zendesk account, you can effortlessly transfer these conversations, ensuring their integral role in your customer support ecosystem. Whether you're switching help desk platforms or merging Zendesk instances, these conversations will seamlessly find their way to their new destination, enriching your customer service experience.