Zendesk
9 Articles in this section
Do customers get notifications during the migration to Zendesk?
Zendesk does not send notifications to customers, only to agents. However, we recommend turning off Zendesk Automation and Triggers before starting...How to view all Tickets in Zendesk? [+Video]
If after the migration you don’t see all the tickets, here’s how to find them; 1) Log into your Zendesk....How to create a view for Closed tickets in Zendesk? [+Video]
Zendesk Support has an automation dubbed Close ticket 4 days after status is set to solved. You can set it...How to Disable Automatic Ticket Tagging on Zendesk? [+Video]
Automatic ticket tagging applies to such custom ticket fields as a drop-down list, multi-select, and checkbox. So when you create...
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