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  4. How to Deactivate Ticket Form Conditions in Zendesk?
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  5. How to Deactivate Ticket Form Conditions in Zendesk?

How to Deactivate Ticket Form Conditions in Zendesk?

When migrating to or from Zendesk, you need to temporarily switch off conditions to ticket forms that make custom fields required. This way, ticket custom fields migrate accurately during the Full Data Migration.

Here is how to deactivate conditions to ticket forms in Zendesk:

1. Go to Admin Center.

2. In Admin Center, press on the Objects and rules icon or pick it up in the sidebar.

Zendesk Objects and Rules

3. Then choose Tickets > Forms.

4. Move the cursor to the ticket form and press the option menu on the right side.

Zendesk Ticket Forms

5. Select Conditions.

Zendesk Conditions

6. Pick up a type of user (Agents or End users) from the Conditions for drop-down list.

7. Click on the expand icon to view the available conditions.

Zendesk Required Conditions

8. Press on a pencil icon to edit a condition.

Zendesk Edit Conditions

9. Open a drop-down menu in the Required field.

Zendesk Required

10. Pick up Never for each field.

Zendesk Conditions Required

11. Press on Update to save changes.

Zendesk Required Update

Note: Follow these steps to deactivate each active ticket form that includes conditions with required fields for agents and end users.

As soon as your Full Migration is complete, go to ticket forms to switch on the required settings in conditions.

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