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  5. How to create a view for Closed tickets in Zendesk

How to create a view for Closed tickets in Zendesk

Zendesk Support has an automation dubbed Close ticket 4 days after status is set to solved. You can set it to close the ticket between 1 to 28 days after it was solved. However, even if you disable this automation, Zendesk Support will close tickets after 28 days by default.

Therefore, during the migration, some tickets may change their status from Solved to Closed because of this automation. You can still access closed tickets by creating a view:

1. Go to Settings > Manage > Views;

2. Click Add view;

3. Name the view to know what it's for;

4. Set the following rules:

4. Set the rest of the settings to your liking;

5. You can test the conditions by selecting Preview match for the conditions above.

6. Click "Create view."

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