How to create a view for Closed tickets in Zendesk? [+Video]

Zendesk Support has an automation dubbed Close ticket 4 days after status is set to solved. You can set it to close the ticket between 1 to 28 days after it was solved. However, even if you disable this automation, Zendesk Support will close tickets after 28 days by default.

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Therefore, during the migration, some tickets may change their status from Solved to Closed because of this automation. You can still access closed tickets by creating a view:

1. Go to Settings and click on “Go to Admin Center”;

2. Open a drop-down under Workspaces:

3. Under Agent tools, press on Views:

4. Click on Add view:

5. Name the view to know what it's for;

6. Set the following conditions:

7. Set the rest of the settings to your needs and click "Save."