1. Home
  2. Knowledge Base
  3. General Questions
  4. Zendesk
  5. How to create a view for Closed tickets in Zendesk?

How to create a view for Closed tickets in Zendesk?

When migrating to Zendesk, tickets that are older than 120 days will automatically be archived (closed). This is a default setting of Zendesk. Help Desk Migration cannot influence it.

You can still access your closed tickets by creating a View in Zendesk. Here's how to do it:

1. Go to Settings - Manage - Views;

2. Click Add view;

3. Name the view to know what it's for;

4. Set the following rules:

4. Set the rest of the settings to your liking;

5. You can test the conditions by selecting Preview match for the conditions above.

6. Click "Create view."

Did this answer your question?
Book a Call
cancel
%s
— %s