How to create a view for Closed tickets in Zendesk?
When migrating to Zendesk, tickets that are older than 120 days will automatically be archived (closed). This is a default setting of Zendesk. Help Desk Migration cannot influence it.
You can still access your closed tickets by creating a View in Zendesk. Here's how to do it:
1. Go to Settings - Manage - Views;
2. Click Add view;
3. Name the view to know what it's for;
4. Set the following rules:
4. Set the rest of the settings to your liking;
5. You can test the conditions by selecting Preview match for the conditions above.
6. Click "Create view."