Why do I see new tags after migrating to Zendesk?
When creating a drop-down list, multi-select, and checkbox custom Ticket fields Zendesk can add tags to Tickets.
The same happens when you’re migrating to Zendesk and map custom fields as a drop-down list, multi-select, or checkbox. According to the specs of the help desk, our service will create tags with respective names if the fields. That is why, after migrating to Zendesk you will see new tags in Tickets.
You can edit the tags as needed and then use them in business rules. For instance, you can automatically assign tickets to a specific support group.