Welcome to the ever-evolving global business landscape! It's crucial to acknowledge that communication barriers in…
Every business relies on software to carry out some operations, and an IT service desk's…
Continuing our HelpDesk comparison streak, today we will be stacking the newcomer, HelpDesk, with another…
Do you check online reviews before buying a digital product? If so, you’ve likely received…
If you’re reading this, you’re probably interested in improving your customer experience. Surely, every business…
When customers experience great customer service, 91% are more likely to make another purchase from…
Your IT infrastructure is like a symphony of interconnected systems. Even one wrong note can…
Today, 81% of enterprises use at least one cloud-based application or have at least one…
Customer service data provides valuable insights about your clients that you can — and should…
Customer satisfaction is the main driver of a successful customer service strategy and the number…
The topic of recession is taking center stage, with the conversation shifting from if it…
What is the best way to import your data? A simple question that goes deep.…
The marketing rule of seven states that it takes customers an average of seven interactions…
Yes, you read it right. There is a difference between customer service and customer experience.…
Did you know that modern customers find it more confident to speak with a live…
You may have experienced going to a company’s website to solve an urgent issue over…
USA location 2016 founded 11-50 employees Data migrated Historical data Company: Cidi Labs Industry: SaaS…
Running a busy call center can feel like running an on-call fire service, with support…
When markets shift, businesses are forced to quickly pivot and adapt to minimize fallout. And…
73% of customers say that live chat is the most satisfying way of communicating with…
Customers and their needs lie at the center of any product, service, or operation your…
A new year, a new decade, and a new HDM look at all the service…
Businesses can only succeed with a steady flow of loyal customers, so customer acquisition is…
A whopping 58% of millennials expect to be able to engage with brands anytime and…
Customer support data can be a gold mine if handled correctly. Imagine that after rolling…
A customer’s loyalty to a brand depends heavily on the brand’s customer-centric values. Your products…
What stands behind exceptional customer service? Is it great communication, helpful support agents, and blazing-fast…
As a managed service provider (MSP), you know that your company’s success depends on investing…
With Jira Service Management (JSM), it’s easy to receive, track, and resolve customer requests. Customers…
Help desks can take many different forms, depending on your company’s specific needs. They may…