Posts by Natalia Tomchyshyn

• Help Desk Migration Is Now SOC 2 Type II and SOC 3 Compliant

  News —
  July 18, 2025

• What Is Total Experience Strategy, and Why Is It Important?

  Insights and How-to Guides —
  May 6, 2025

• Mastering Data Migration Scope: Strategies for Seamless Transitions

  Data Migration 101 —
  April 28, 2025

• Help Desk Migration x Pylon: An Interview with Robert Eng

  Interviews —
  April 2, 2025

• Why Help Desk Migration Is Your Ideal Data Migration Partner

  Data Migration 101 —
  January 28, 2025

• How to Export Zendesk Guide Data as CSV

  Data Migration 101 —
  January 15, 2025

• Unpacking Zendesk's Business Rules: A Guide to Macros and Triggers

  Insights and How-to Guides —
  February 13, 2024

• All You Need to Know About Knowledge Base Migration Tool

  Insights and How-to Guides —
  January 24, 2024

• From Feedback to Success: The Role of Customer Satisfaction Surveys

  Customer Success —
  December 14, 2023

• Peaches or Nectarines? The Difference Between Freshdesk vs Freshservice

  Help Desk System Reviews —
  December 2, 2023

• Master Customer Service: 11 Essential Improvement Tips

  Customer Success —
  November 9, 2023

• Gladly Alternatives [2025]: How to Switch to A More Suitable Help Desk?

  Picking an Alternative for Your Help Desk —
  November 5, 2023

• Automated SysAid to Freshservice Migration for Echo Inc. with Help Desk Migration

  Success Stories 🎉 —
  October 5, 2023

• Dynamics 365 Data Migration: Unlock Fresh Updates and Improvements

  Planning a Data Migration Project —
  September 19, 2023

• Automated Migration for Koda Support: Easy Front to Zendesk Switch

  Success Stories 🎉 —
  September 6, 2023

• How Leveraging HelpSpot AI Can Improve Communication with Customers

  Help Desk System Reviews —
  July 17, 2023

• Omnichannel vs Multichannel Support: Which Suits Your Business Best?

  Insights and How-to Guides —
  May 8, 2023

• Choosing the Best Help Desk Data Import: Built-In Tools or Third-Party Services?

  Data Migration 101 —
  April 17, 2023

• Unleashing the Power of Customer Journey Mapping

  Insights and How-to Guides —
  March 31, 2023

• eDesk Migration or How to Start Reshaping Your eCommerce Customer Service

  Help Desk System Reviews —
  February 16, 2023

• Customer Analytics: Tips for Using Customer Support Data

  Insights and How-to Guides —
  December 27, 2022

• Why and How to Switch Managed Service Provider (MSP) Software

  Insights and How-to Guides —
  December 9, 2022

• Exploring Jira Service Management Alternatives: Choose the Right ITSM

  Picking an Alternative for Your Help Desk —
  April 20, 2022

• How to Deliver Personalized Customer Service with Help Desk

  News —
  March 4, 2022

• Service Gap Analysis 101: Reshape Your Service Strategy

  Insights and How-to Guides —
  December 22, 2021

• Help Desk Migration Goes Over 100 Customer Reviews on G2 and Shares Some Tips

  News —
  July 28, 2021

• 10 Best Intercom Alternatives for Customer Chat & Support in 2025

  Picking an Alternative for Your Help Desk —
  January 15, 2021

• A Complete Introduction to HubSpot Service Hub

  Help Desk System Reviews —
  July 14, 2020

• How to Merge Help Desk Instances Painlessly

  Data Migration 101 —
  March 26, 2020

• Help Desk Heavyweight Match: Freshservice vs Zendesk - Who Comes out on Top?

  Help Desk System Reviews —
  March 25, 2020