Why can’t I see attachments in unpublished articles in my Freshdesk?

If you're unable to view attachments in unpublished articles within your Freshdesk account, it's essential to note the following reasons:

Freshdesk operates on AWS servers, and attachments are hosted exclusively within AWS. However, attachments are only stored in AWS once an article is published. Since the API provides access solely to the Freshdesk database on AWS servers, attachments remain inaccessible via the API if the associated article is unpublished.