How to allow support access to your help desk data migration?

We value your privacy, and we are here to assist you whenever you need help or guidance. To provide you with the best support, our representatives may require support access.

Allowing support access is easy and can be done directly from the Migration Wizard. Simply access your migration dashboard and click on the wrench icon 🔧 next to the required data migration. A message will appear, explaining the access required.

Click 'Save' to proceed with granting access.

If you haven't allowed support access but require assistance, our support representatives will send you a support access request. You will receive an email from us containing a link to the Migration Wizard. Clicking the link will open a window where you can grant access and save your choice. This way, our support reps will be able to efficiently troubleshoot your request and provide the necessary guidance.

To verify if you've granted support access to your data migration (you might have multiple Demos), head to migration details and check the access status. You can also provide support access from that same menu.