If you want to migrate from Freshservice, please, input the following credentials:
- URL address of your company’s Freshservice account;
- your Freshservice API key. Use this guide to find it.
- Custom ticket view ID. This field is optional. If you don’t need to transition a specific set of tickets, just leave this field blank. If you need this option, here's an article that shows how to create a custom view in Freshservice.