Our support team will be temporarily unavailable on March 8, 2021, due to the public holiday. If needed, please check our help center or fill in the contact form, and we will get back to you on the following day.

How to Connect Freshdesk to Migration Wizard

To migrate from Freshdesk, please input the following info:

  • the Freshdesk account URL;
  • your Freshdesk API key. Follow this link to get your Freshdesk API key. 

freshdesk credentials

Note: before the migration, disable the notifications in Freshdesk. Go to Admin > Email Notifications > Agent Notifications and Requester notifications and disable email updates, so neither agents nor customers receive unwanted notices. For greater safety, disable Automations additionally.

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