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To migrate from Freshdesk, please input the following info:

  • the Freshdesk account URL;
  • your Freshdesk API key. Follow this link to get your Freshdesk API key. 

Freshdesk credentials for Migration Wizard

Note: before the migration, disable the notifications in Freshdesk. Go to Admin > Email Notifications > Agent Notifications and Requester notifications and disable email updates, so neither agents nor customers receive unwanted notices. For greater safety, disable Automations additionally.
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