Freshdesk Import Tips

Here’s a summary of what Help Desk Migration is not capable of importing to Freshdesk: if the size of the...

Yes, you must turn off all Automation rules, Scenario Automations, and Email Notifications in your Freshdesk account before migrating to...

To migrate from Freshdesk, please input the following info: the Freshdesk account URL; your Freshdesk API key. Follow this link...

Since Freshdesk and Freshservice have a similar user interface, the path to finding the API key in both platforms is...

If you're migrating to Freshdesk, keep in mind that our service cannot transfer files attached to unpublished articles. Here's why:...