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Help Desk System Limitations

Here you can find limitations of different help desk systems and how to work with them.

22 Articles in this section

Written by Tetiana Belevska, Olya Kurinna and 3 others

How to Migrate Multiple Languages in Knowledge Base

Certain help desk vendors allow localizing the Knowledge Base, i.e. adding translated content. If you want to migrate a multilingual...

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How to Migrate Inline Images

Our Migration Wizard automatically migrates inline images in Knowledge Base articles. However, it does not migrate inline images in tickets....

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Case replies are not displayed in Salesforce Lightning after the migration

There’s an issue in Salesforce Lightning with Case Replies. Often, they are not displayed after the migration process. To fix...

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