Zendesk Limitation
Limitations of Light Agents on Zendesk
Except for the Staff role, Zendesk also has a Light Agent role, which has limited permissions. Light Agents are able...How Can I Migrate Tags to Zendesk?
Help Desk Migration migrates Tags to Zendesk by default. Please note, Zendesk doesn’t support spaces in Tags, so we use...I see odd Tags in Zendesk after migration. Is it normal?
Yes, it is normal. When migrating from other platforms, custom fields of the Drop-down type will be transferred to Zendesk...How can I migrate custom drop-down menus to Zendesk?
Help Desk Migration service allows migrating custom drop-down menus to Zendesk. You can map the necessary fields on the Migration...
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