Zendesk Limitation

Help Desk Migration Service uses Zendesk API to perform a data transfer. This way we automatically bypass automations like triggers...

Except for the Staff role, Zendesk also has a Light Agent role, which has limited permissions. Light Agents are able...

Help Desk Migration migrates Tags to Zendesk by default. Please note, Zendesk doesn’t support spaces in Tags, so we use...

Yes, it is normal. When migrating from other platforms, custom fields of the Drop-down type will be transferred to Zendesk...

Help Desk Migration service allows migrating custom drop-down menus to Zendesk. You can map the necessary fields on the Migration...