“Requester is suspended”This error occurs when the requester has been suspended from Zendesk. You need to unsuspend this user by following the... 0 3545
“User must be an agent to be in a group”This error occurs during the migration of groups and their related users. Zendesk reviews user’s role, and if the user... 0 2091
“Email: ‘x’ cannot be used; it is in use as a support address”This error occurs when the requester has the same email as you use for your support email. Zendesk does not... 0 2652
“Status: is invalid”This error occurs when the status "on-hold" is not active in Zendesk. To activate a new status for tickets, you... 0 1978
“The linked problem you selected is not a valid problem ticket”Help Desk Migration Service is unable to migrate tickets which reference to a parent ticket that has an "incident" type.... 0 1962
