Zendesk Specific Errors
8 Articles in this section
“User must be an agent to be in a group”
This error occurs during the migration of groups and their related users. Zendesk reviews user’s role, and if the user...“Email: ‘x’ cannot be used; it is in use as a support address”
This error occurs when the requester has the same email as you use for your support email. Zendesk does not...“Status: is invalid”
This error occurs when the status "on-hold" is not active in Zendesk. To activate a new status for tickets, you...“The linked problem you selected is not a valid problem ticket”
Help Desk Migration Service is unable to migrate tickets which reference to a parent ticket that has an "incident" type....
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