The marketing rule of seven states that it takes customers an average of seven interactions…
Yes, you read it right. There is a difference between customer service and customer experience.…
Did you know that modern customers find it more confident to speak with a live…
You may have experienced going to a company’s website to solve an urgent issue over…
USA location 2016 founded 11-50 employees Data migrated Historical data Company: Cidi Labs Industry: SaaS…
Running a busy call center can feel like running an on-call fire service, with support…
When markets shift, businesses are forced to quickly pivot and adapt to minimize fallout. And…
73% of customers say that live chat is the most satisfying way of communicating with…
Customers and their needs lie at the center of any product, service, or operation your…