Migrating from a self-hosted or on-prem ticketing system
Help Desk Migration service can help you export data from a self-hosted or on-premise ticketing system. To do this, you need to open access to the source database and connect it with the Migration Wizard.
In particular, you need to:
- whitelist our IP address which is 18.198.164.195;
- open ports 80 and 443.
Migrating from MySQL? Check out the guide on how to set up the MySQL export and whitelist the IP address.
That way, the Migration Wizard will be able to fetch and migrate your data.
If you have any questions or need help setting up your migration, don’t hesitate to contact us.