If you found yourself in a situation where you need to export your ServiceNow records but struggle to do so, you are not alone. Now for those of you uninitiated, ServiceNow has a pretty convoluted system when it comes to exporting records, or export in general. You either generate a CSV using the report scheduler or opt to use our tool which does everything automatically. Let’s explore the two options side-by-side.
Using the Native Implementation
Let’s start with the native export tool since it is free and everyone has immediate access to it. Now before we jump into the process, do keep in mind that it is limited in what it can do and not all your entities will make the cut. But, the entire process is pretty simple and doesn’t require a lot of time to complete. To export your data you must first log in to your administrator account.
Once there, you will have a bunch of export options, namely, Form Export, List Export, URL Export, and so on. We’ll use the Form export as it is, so far, the most compatible for us as you get to pick between a bunch of formats including CSV. So, long story short, just pick whichever record you need from the list, click on the right mouse button, and select the export row. You will see a few formats but suggest that you select CSV since it is the most compatible one.
Once done, your data will be “cooked” and exported in a single CSV file. Do keep in mind, however, if you have more than 10k records, you’ll have to split the process into two parts. It is also worth stressing that it will not export your knowledge base data nor it will move your calendar appointments. In other words, it is quite limited in what it can do. If you need something more streamlined and you don’t mind paying a small fee, keep reading.
Using the HDM Migration Wizard
And now for the more comprehensive method, our export wizard. Now unlike the native implementation, our system does not require any files as it can move things directly to the target platform. Although if you need it in a CSV file, it can do that as well. Anyways, before we dwell any further, we’d like stress that this is a paid solution. Thus, if you are looking for a free option, this isn’t for you.
So, how does our wizard work? It works quite well and it is pretty straightforward in execution too. To start using the system, you must first visit our migration page where you will see two fields, namely, source and target. And as the name implies, you select ServiceNow as the source, and whichever platform you have in mind (or CVS) in the target field.
Our tool will then ask you for credentials. This is necessary for the system to form a reliable bridge between the two tools, as well as for security reasons. Without credentials, both platforms are locked and our system wouldn’t know what to do next.
As soon as you provide the details, you can proceed to pick what data you would like to export. Then, after you select the desired entities, you can proceed to the demo migration, where our tool will transfer a small portion of your data to a target system. That's for you to see how the process works and if everything migrates correctly. You will also get an estimation as to how much it will cost you to move all the records avaialble in your ServiceNow account.
You will then be asked if you are positive that you want to move your data. Selecting yes will get you to the payment section and, finally, start the full migration process.
We could brag all day about how good of a team we are and how great our service is but we’ll stick to the facts first. And what better fact to point out than pricing. We take huge pride in the fact that we charge only for the records moved. No hidden fees, no labor expenses, just the moved records.
Secondly, our tool is fully automated and very fast. Depending on the number of records, in just a single business day you’ll be using your new tool, without touching a thing. Just pick what you want and enjoy the view.
Thirdly, you get our support. That’s right, our specialist will guide you through the entire process, from start to end. With our technician by your side, all of your questions will be answered and all your concerns addressed.
Migrate With HDM
And last but not least, we have been on the market for years now. We've refined our system multiple times and we continue to develop it even today. We always focus on quality and we aren’t afraid of huge projects either. If you need assistance, or maybe you need further clarification on the service, just drop us a line and we’ll sort things out together.
Export your records from ServiceNow
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