Zendesk to HubSpot Service Hub Data Migration: What You Should Know
Security you can trust: Encrypted servers, secure chats, and strict access controls keep your data safe every step of the way.
Zero downtime, zero hassle: Automated migration runs in the background, so your team can keep working without interruptions.
Pricing that fits: Flexible plans ensure you only pay for what you need—no hidden costs, just seamless service.
Companies from various industries rely on our migration solution
Why migrate from Zendesk to HubSpot Service Hub?
Scalability for growing teams
As your support team and customer base grow, HubSpot Service Hub scales seamlessly to meet your needs, offering more flexibility than Zendesk’s pricing model.Advanced features & integrations
HubSpot Service Hub delivers advanced features like AI capabilities and seamless integration with other HubSpot tools, ideal for larger enterprises seeking enhanced functionality.Greater customization
HubSpot offers more robust customization and workflow efficiency, making it a better fit for businesses with complex needs compared to Zendesk’s simplicity-focused approach.Streamlined operations
HubSpot provides powerful tools to optimize workflows, automate tasks, and offer a unified view of customer data—helping your team work smarter, not harder.
Zendesk to HubSpot migration complete 1-2 weeks
Preparation
Project and Requirements Evaluation
Assess Zendesk records, processes, and integrations to kick off the migration. Focus on data filtering and field mapping to HubSpot Service Hub. Create a migration plan with timelines and user training.
Security and Compliance Review
Verify data compliance with security standards. Set up the necessary permissions and access controls to secure the migration.
Migration
Data Mapping and Customization
Match fields between your Zendesk and HubSpot Service Hub accounts. Select from pre-built automated options or request tailored adjustments to meet your specific needs.
Demo Migration
Try a free trial Migration to see how the Zendesk to HubSpot data transfer works. Review results and tweak mapping as needed.
Data Verification
Ensure that all transferred records in HubSpot Service Hub are accurate and organized properly.
Full Data Migration
Transfer all selected records, including tickets, agents, customers, organizations, and related data.
Delta Migration
Transfer any new or updated records that have been modified during the Full Migration.
Interval Migration*
Pause and resume the migration to fit your timeline. You can pause up to five times for five days each, adjusted by our sales team during business hours.
Post-Migration Phase
Go Live
Launch HubSpot Service Hub for all users. If necessary, deactivate Zendesk and back up its data.
Comparing the different migration alternatives
Choosing the right tool for your Zendesk to HubSpot transfer is key to a smooth transition. Here’s a quick breakdown of popular options:
| Tool | Key Features | Pros | Cons |
| Help Desk Migration | Transfers tickets, agents, attachments, custom fields, and more. Supports Delta and Interval Migration. Offers outstanding customer support. | Automated, flexible, and user-friendly. | Limited support for non-help desk platforms. |
| AWS DMS | Real-time replication for major databases. | Secure and minimizes downtime. | Best suited for AWS ecosystems. |
| Fivetran | 500+ connectors, real-time sync, schema drift handling. | Low maintenance, pre-built connectors. | High costs for large data volumes. |
| Matillion | ETL tool with AI automation and batch loading. | Easy-to-use, fast cloud migration. | Requires expertise for complex setups. |
| Talend | Real-time monitoring, advanced transformations. | Scalable, open-source flexibility. | Steep learning curve. |
| Google Cloud Tools | Secure data and app migration within Google Cloud. | High security, built for Google users. | Requires technical expertise. |
What Records Can You Migrate from Zendesk to HubSpot Service Hub?
With our migration tool, you can easily transfer large volumes of data between Zendesk and HubSpot Service Hub. Explore the types of records you can migrate using our automated service—no tech support needed.
If you have unique needs, just let us know—we’ll ensure a seamless solution tailored to your requirements.
| Zendesk objects | Hubspot Service Hub objects | |
|---|---|---|
| Help desk | ||
| Agents | Users | |
| Organizations | Companies | |
| Customers | Contacts | |
| Tickets | Tickets | |
Why choose Help Desk Migration?
No downtime
Migrate seamlessly with zero disruptions. Keep workflows running smoothly, and your customers won’t even notice the transition.Improved efficiency
With our Migration Wizard, transferring your data is easy. Organize both standard and custom fields effortlessly without any hassle.Easy ticket transfer
The Migration Wizard ensures that tickets and all associated data are transferred without altering the structure on HubSpot Service Hub.Support whenever you need it
Have questions? Our team is ready to assist via chat, email, or phone. We’ve got you covered every step of the way.Personalized migration planning
Our experts craft a custom roadmap for your migration, ensuring a smooth, secure process from start to finish.Flexible customizations
Your needs, your way—let’s customize it together. Choose from pre-built options or let us know your specific requirements. We’ll ensure your data is transferred accurately.
How Zendesk to HubSpot Service Hub Data Migration Works
Migrating your data? With our automated migration tool, you'll be all set in just a few easy steps. If you have specific needs or a complex data structure, opt for a custom Demo. Here’s how it works:
Connect your platforms
Link Zendesk and HubSpot Service Hub to get started.
Map and match your data
Specify how you want your data transferred to HubSpot Service Hub. No guesswork, just perfect alignment.
Test it out
Run a Demo to preview the migration and ensure everything is set up as expected before going live.
Full Data Migration
Start or schedule the Full Data Migration whenever you’re ready.
Challenges of Migrating from Zendesk to HubSpot—and How We Solve Them
Ticket Creation Dates
HubSpot sets all migrated tickets to the migration date. We ensure conversation and note timestamps remain accurate. Original dates matter? We transfer them into a custom field.Knowledge Base
Migrating your knowledge base? Export Zendesk articles to CSV and use HubSpot’s importer to seamlessly transfer them.Tags and CC Users
Tags and CC users don’t migrate directly, but our service can transfer them into custom fields to retain their information.Content & Attachment Restrictions
HubSpot may restrict certain ticket content. If needed, we migrate tickets without HTML or store attachments in a designated folder.Pipeline Mapping
By default, all tickets migrate into one pipeline. Need a custom setup? We provide tailored migration to match your workflows.
Upgrade Your Zendesk to HubSpot Service Hub Migration with These Options
Make your Zendesk to HubSpot switch even smoother with Help Desk Migration. Our pre-defined custom options are designed to give you full control, ensuring your migration aligns with your unique needs. Here’s how you can make the data transfer work for you:
Skip attachments
If your new platform has limited storage, simply skip migrating attachments. Your historical data will remain intact, and Zendesk to HubSpot data transfer will be much quicker.
Import inline images as attachments
Ensure all images stay intact by converting them to attachments. While this might extend migration time, your images will stay intact on HubSpot Service Hub.
Demo with custom data: Pick 20 records
Curious about how specific data will look? Launch a free custom Demo and select 20 entities for migration to preview your data transfer.
Migrate the newest data first
Opt for this feature to transfer your most recent records in a chronological order, from most recent to oldest. This custom option applies to the Full Data Migration only.
Transfer Zendesk side conversations
Don’t worry about losing crucial side conversations. They’ll be seamlessly migrated as private comments, ensuring nothing gets lost during the process.
Move Zendesk call recordings
Migrating? Your call recordings come with you. Transfer them effortlessly as attachments to keep everything organized and accessible on the new platform.
Stay focused on what matters—we’ll handle the migration
Moving from Zendesk to HubSpot Service Hub? Our automated migration tool makes it effortless. In just a few clicks, transfer all your data—fast, secure, and hassle-free. No disruptions, no delays—just a smooth transition while you stay focused on your business.
Secure data migration built for peace of mind
With Help Desk Migration Wizard, your customer service data stays protected every step of the way. We follow industry best practices, including regular security audits, strict server protection, and compliance with security standards—ensuring your data is safe both in transit and at rest.
A migration tool trusted by customers
With countless successful migrations, industry recognition, and glowing reviews, our service speaks for itself. But we don’t stop there. Help Desk Migration continuously evolves, adding new features to meet your data migration needs, so you always get the best.
Comprehensive mapping for complex migrations
Skip the manual work; no copy-pasting or missing fields. Our migration tool lets you map both standard and custom fields effortlessly, ensuring your data stays structured and accurate during your Zendesk to HubSpot data migration.
Import Zendesk data to HubSpot Service Hub on your schedule
Start your help desk migration whenever it fits your workflow. Move historical records first, then use Delta migration to transfer newly updated data. Set it up and let our tool handle the rest.
Support you can rely on
No need to tackle migration challenges alone. Our expert support team is here to help, ensuring a smooth and successful data transfer. With years of experience, Help Desk Migration has got you covered every step of the way.
Your Help Desk Data, Secure from Start to Finish
With Help Desk Migration, your data is safeguarded every step of the way. We run regular security checks, update our infrastructure, and follow the latest industry standards to ensure your records remain protected.
Enhanced protection with two-factor authentication
Our Migration Wizard keeps your data safe with strict two-factor authentication. Plus, only Zendesk admins can export data, minimizing the risk of unauthorized access.
Three layers of data protection
We take security seriously. Our data hosting facilities are safeguarded against breaches, our platform prevents unauthorized access, and our networks are secured against cyber threats. With Help Desk Migration, your records stay protected at every level.
Committed to security standards
We follow the highest security standards to protect your business records. Our Help Desk Migration service is fully compliant with key regulations like GDPR, CCPA, HIPAA, and PCI (Level 1), and we're always expanding our compliance to meet new security requirements.
What’s the cost of migrating from Zendesk to HubSpot Service Hub?
Your migration cost will depend on how many records you're transferring, any specific features you need, and the level of customization required. The great part? The more records you move, the lower the cost per record. Start a free Demo and discover exactly how much it will cost to move your data.
Run a Demo to get the priceFeedback drives our tool improvements: what our customers say
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier EscorbiacSupervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle VianiAssociate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola MustoneWoo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut BirzuOperations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve MilliganAssociate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabeThe Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew CassanoCustomer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom DoulosDirector of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga EdelsteinCo-founder of UrbanYou
Get ready for HubSpot Service Hub data migration
A smooth migration begins with proper preparation. Use our step-by-step guide to minimize risks, maintain your data structure, and ensure a flawless transition. Preparing for migration doesn’t have to be complicated—our checklist simplifies the process for you.
Customizing your HubSpot Service Hub after migration
After migrating to HubSpot Service Hub, take the next step with our Help Desk Implementation Services. We’ll help you configure workflows, automate processes, and integrate essential tools to ensure your help desk runs smoothly from day one. Need extra guidance? Our experts optimize your setup so your team can hit the ground running.
Frequently Asked Questions for Zendesk to HubSpot migration
You can keep using Zendesk while the migration is underway. Our solution ensures a smooth, disruption-free process. After the Full Data Migration, you can request Delta Migration to transfer only new or updated records.
Our migration tool securely transfers your ticket history, including tags, custom fields, private and public notes, attachments, and timestamps, to HubSpot Service Hub.
The Migration Wizard automatically transfers custom fields from Zendesk to HubSpot Service Hub automatically. If you need triggers and macros migrated, custom development is available upon request.
We implement robust security practices, including encryption, two-factor authentication, and regular audits to ensure the protection of your information during the migration process. Refer to our security policy for details.
Help Desk Migration service complies with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection regulations. Your business records are handled according to the highest compliance standards to keep your data safe.
Depending on whether your migration plan includes a Delta Migration, you'll need to switch all your communication channels to HubSpot Service Hub. Ensure notifications are on and reconfigure any settings you turned off, like integrations, contact/company associations, and ticket status automations.
The cost depends on factors like the volume of data, the complexity of your requirements, and any customizations needed. Help Desk Migration offers transparent pricing with no hidden fees. Start with a free demo to see the pricing based on your specific needs.
Once the Full Migration finishes, your data securely transfers to HubSpot Service Hub, while your original Zendesk records remain intact. You’ll receive an email notification when the migration is complete. Be sure to compare the records in Zendesk and HubSpot Service Hub to ensure everything is in order.
If you encounter any issues with skipped or failed records, our experts are here to assist you through chat, email, or phone. Just reach out to us before your Full Migration is archived, as we won’t be able to access the migrated data after that point.
Switching to HubSpot Service Hub offers seamless sales and marketing integration, customizable workflows, powerful automation, and a comprehensive knowledge base. It streamlines customer service processes, creating a more cohesive experience for both your team and customers.
Complete Zendesk to HubSpot Service Hub migration in just a few clicks
Effortlessly migrate your business records from Zendesk to HubSpot Service Hub without disrupting your core goal—providing seamless support to your customers.
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Want to dive deeper? Our blog offers valuable insights on customer service improvements and help desk data migration. Check it out!
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