Effortless Zendesk to HubSpot Service Hub data migration service
Encrypted conversations, secure servers, leading authorization mechanisms
Automated approach, zero time-out, excluded workflow pauses
Flexible charging to deliver an opportunity + cost balance
Companies among many sectors select us
Data migration timeline: 1-2 weeks
Preparation
Project and Requirements Evaluation
Begin your migration by evaluating Source records, operations, and apps. Review data filtering and field alignment to the Target. Formulate a replication strategy, featuring the outline and user coaching.
Security and Compliance Review
Confirm data adheres to security protocols. Configure permissions and access controls to secure the migration.
Migration
Data Mapping and Customization
Connect records fields amid your Source and Target. Choose pre-built custom settings from the list or ask for distinct tailored adjustments for the record transition.
Demo Migration
Carry out a test Demo to identify how the transmit service functions. Review results and alter mapping as necessary.
Data Verification
Ensure all transferred records in the Target is precise, complete, and appropriately formatted.
Full Data Migration
Transmit all selected records, involving tickets, contacts, attachments, and closely connected information.
Delta Migration
Net any new or updated records that tweaked during the Full data transition.
Interval Migration*
Data transmit can be paused and resumed to align with your timeline, with zero interruption. You can pause up to five times for five days per pause, adjusted by our sales crew during work hours.
Post-Migration Phase
Go Live
Roll out the Target for all users. Disable the Source if required and save data backups.
What Entities Can You Migrate from Zendesk to HubSpot Service Hub ?
With our Migration service, you can with no trouble import and export large portions of various data types to or from Zendesk to HubSpot Service Hub. Examine the set of entities you can import using automated tool without any assistance from tech support team.
Do you have certain Zendesk to HubSpot Service Hub migration inquirements?
Let's discuss your specific needs for a unique data import.
| Zendesk objects | HubSpot Service Hub objects | |
|---|---|---|
| Help desk | ||
| Agents | Users | |
| Organizations | Companies | |
| Customers | Contacts | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Sections | Subcategories | |
| Articles | Articles | |
Why transmit with Help Desk Migration?
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Without downtime
Migrate records effortlessly - ensure workflows intact and help customers seamlessly. -
Enhanced efficiency
Seamlessly transfer data and configure predefined and personalized fields with the secure Migration Wizard. -
Easy ticket retrieval
The Migration Wizard migrates tickets and all associated data, preserving the data structure unalterred on the Target. -
Always here for you
Our support agents is ready to help you by means of chat, email, or phone. -
Detailed migration planning
Our migration experts will develop a detailed plan for data import, securing a smooth process and protected data. -
Flexible customizations
Choose pre-built options or ask for specific adjustments, and we'll verify your data is precise.
How Zendesk to HubSpot Service Hub Data Migration Works
Our automated migration solution allows you import and export data in five simple actions. However, if you have specific demands or a unique data structure, feel free to go with a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Advance Your Zendesk to HubSpot Service Hub Migrate
with These Options
Have a seamless data replication experience that aligns your company’s needs. The Help Desk Migration service brings features to assist you to complete your support service records movement in the most suitable approach.
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Bypass attachments
Does your desired help desk system provide compact data storage? Omit attachments, especially if your historical data lose no track of processes without them. The data migration time will cut down greatly.
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Employ the attachment feature to Import inline images
Migrate the images fixed into tickets as attachments. The data import and export time might be longer, but the images will stay along on a new platform.
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Demo with custom data: Pick 20 entities for import
If you require to look at how particular entities look like in the desired platform, launch this free custom Demo and choose 20 entities for a import.
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Transfer newest data first
Opt for this feature to transfer your most recent records in a chronological order, from most recent to oldest. This custom option is applicable to Full Migrations.
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Migrate side conversations
Transfer effortlessly your ticket side conversations while moving from Zendesk. During the data migration, these conversations will be imported as private comments into your new helpdesk.
-
Migrate call recordings
You may want your call recordings for training your support service reps. Our migration tool allows you migrate them to the new support service platform as attachments.
Fix on your core processes. We'll deal with the heavy lifting
Whether you’re migrating from Zendesk to HubSpot Service Hub, make use of our automated migration solution. It will permit you to import all your data to a desired help desk platform in just a couple of clicks. Thus, you will receive your import accomplished quickly without putting pivotal projects without putting it off.
Data import and export with security standards
Help Desk Migration Wizard handles your customer service data is secure throughout the import process. To ensure the maximum security of your support service records whether they are in migration or at rest, we implement established practices. There encompass controlling constant security audits, reserving our servers guarded, following different instructions, and more.
Choose the migration tool that clients recommend
Myriads of goal-achieved data migrations and a lot of awards and approving feedback can assure the value of our migration service. What’s more, we grow our functions. Since Help Desk Migration's objective is to cover nearly all of your import and export requirements, we continue advancing our solution and regularly strengthen it with neat options.
Apply comprehensive mapping to cover your most complex needs
Our solution will relieve you from copy pasting data entities or making missing fields at the time of Zendesk to HubSpot Service Hub migration. So you can map regular and custom fields, or otherwise adjust your data import right in our migration app. This will leave unchanged the original system of your data simply on your part.
Pick a suitable time for data import
Begin by the help desk import whenever it fits into your operations. Begin by importing historical records and later move ahead to the Delta feature to move your currently updated data entities. Then, relax and empower our importing tool handle the rest.
Work with a support agents you can completely depend on
Don’t worry about trying to cope with hardships when running your Supported Platform data import. Let Help Desk Migration customer support pros check your obstacle. With years of mastery migrating records, Help Desk Migration experts are well-prepared to guarantee a well-done import of your records.
Your Help Desk Data Migration is the Whole Way Long
Applying Help Desk Migration tool, you’ll never have to worry about safety of critical data. We frequently scan all servers and make improvements, so that your data is protected based on the recent standards.
We apply a strict two-factor authentication policy
Our Migration Wizard secured your data from unwanted getting access with two-factor authentication. Additionally, your business reps can only export Zendesk data if they have admin access. United, these security measures remove the dangers of information leakage.
Three-layer data safety
Help Desk Migration offers 3 levels of business records safety. At the physical layer, we cover our data hosting facilities from any breach. At the app layer, we prevent any illegal log in to your business records on our platform. And, finally, on the network level, we protect our networks from cyber harm.
We comply with security principles
We take care of your business records based on all required security fundamentals. Our Help Desk Migration service holds an comprehensive set of compliance, and we keep expanding it. Currently, we are compliant with GDPR, CCPA, HIPAA, PCI (Level 1), and other data protection levels.
How much does Zendesk to HubSpot Service Hub data migration cost?
How much will you need to invest in the switch from Zendesk to HubSpot Service Hub? The cost will mostly lean on the records volume you want to migrate, the complexity of your requirements, and the features you’ll select or custom work you’ll ask for. Start a Free Demo to test the Migration Wizard performance and find out how much your data switch will cost.
Run a Demo to get the priceFeedback encourages us upgrade our tool: Few words from our customers
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Find out the way to prepare for HubSpot Service Hub data migration
Prepare for HubSpot Service Hub data migration by checking an in-depth step-by-step guide
Compare Zendesk vs HubSpot Service Hub
Streamlining customer care operations is the primary aim for Zendesk vs HubSpot Service Hub — two cloud-based customer service platforms with their core focus areas, target audiences, and feature sets exhibit notable distinctions.
While Zendesk presents a viable alternative to any ticketing system, businesses seeking greater flexibility in pricing structures may find exploring options like HubSpot Service Hub advantageous. As your support team expands or your service requirements evolve, HubSpot's pricing model could potentially become constraining.
Conversely, should you currently leverage Zendesk but find its capabilities inadequate to keep pace with your burgeoning business demands, assessing HubSpot Service Hub could prove beneficial. As your customer base grows, so too do your support prerequisites. Adopting a help desk solution capable of seamlessly scaling and adapting to your evolving business landscape becomes paramount.
Ultimately, choosing between Zendesk vs HubSpot Service Hub may not solely hinge on dissatisfaction with an existing support platform. Instead, it could stem from a pursuit to identify the optimal solution aligning with your team's unique requirements. Regardless of the motivating factors, proactively optimizing customer service operations should be a priority.
Common Ground: Zendesk vs HubSpot Service Hub share several core functionalities:
- Ticket management for efficient creation, tracking, and resolution of customer inquiries.
- Omnichannel communication support across email, phone, live chat, and social media channels.
- Self-service options through knowledge bases and community forums and empower customers to find solutions independently.
- Reporting and analytics capabilities to gain valuable insights into customer service performance metrics.
Key Differentiators: Despite shared traits, notable differences between HubSpot Service Hub vs Zendesk exist:
- Zendesk prioritizes user-friendliness and simplicity, catering more towards small and medium-sized enterprises.
- HubSpot Service Hub offers advanced features like AI-powered capabilities, seamless integration with other HubSpot tools, and robust customization suited for larger enterprises with intricate service needs.
- While Zendesk's interface emphasizes visual appeal and intuitive design, HubSpot Service Hub boasts a feature-rich, highly customizable interface tailored for extensive functionality.
When evaluating pricing structures, considering value proposition alongside cost is crucial for both Zendesk vs HubSpot Service Hub.
How much does Zendesk cost?
Zendesk's pricing structure offers several tiers to accommodate different business needs:
- Support Plan: Starting at $19 per agent per month, this plan includes essential features such as a ticketing system, help center, prebuilt analytics dashboards, and access to over 1,000 apps & integrations.
- Suite Team: Priced at $55 per agent per month, or $660/year for 1 agent, this plan is tailored for growing teams. It includes all features of the Support plan, along with multiple ticket forms, light agents, service level agreements (SLA), and customer satisfaction ratings (CSAT).
- Suite Growth: At $89 per agent per month, or $1,068/year for 1 agent, this plan is designed for expanding businesses. It encompasses all Suite Team features and adds perks like a self-service customer portal, business hours, and eligibility for advanced add-ons.
- Suite Professional: Priced at $115 per agent per month, or $1,380/year for 1 agent, this plan is the top choice for businesses. It includes all Suite Growth features, plus custom and live analytics, side conversations, skills-based routing, and access to integrated community forums.
Zendesk provides enterprise-level offers custom solutions under the Suite Enterprise and Suite Enterprise Plus tiers. These plans provide comprehensive solutions tailored to specific enterprise requirements, featuring advanced security measures, a sandbox for fine-tuning change management, enhanced disaster recovery, and access to specialized add-ons like Advanced AI and Advanced Data Privacy and Protection.
What is HubSpot Service Hub's price?
- While HubSpot Service Hub's pricing may appear higher than Zendesk's, it offers a Freemium plan that helps you craft superior customer experiences just got easier with our range of free tools. Enjoy the benefits without spending a dime, and it's free for up to 5 users with no need for credit card details. Dive into free features covering marketing, sales, service, content, operations, and commerce.
- Service Hub Starter at just $15 per month per seat! Revolutionize your customer-centric approach with these powerful features: effortless meeting scheduling, real-time live chat, seamless payments (U.S. only), simple ticket automation, omnichannel support, and efficient conversation routing.
- Upgrade to Service Hub Professional for $90 per month per seat and elevate your service standards with: a customer portal, insightful service analytics, customer feedback surveys, standardized playbooks, professional onboarding (one-time fee of $1,500).
- Service Hub Enterprise at $130 per month per seat and unlocks unparalleled control and flexibility with tailored field-level permissions, customizable admin notifications, flexible custom objects, insightful conversation intelligence, streamlined single sign-on, and enterprise onboarding (one-time fee of $3,500).
Who uses Zendesk?
- Retail and eCommerce companies are seeking an intuitive platform to manage high volumes of customer inquiries and streamline their support operations.
- Software and technology firms, including startups and SMBs, that value Zendesk's simplicity and ease of use for their customer service needs.
- Healthcare organizations and medical practices require a user-friendly solution to handle patient inquiries and appointment scheduling efficiently.
- Small to medium-sized businesses (SMBs) across industries like finance, hospitality, and education, seeking an affordable and customizable customer service solution.
What businesses use HubSpot Service Hub?
- Software and technology companies that require advanced features, customization options, and robust integrations to manage high volumes of customer interactions effectively.
- Professional services firms (e.g., consulting, legal, accounting) that need to handle inquiries across multiple channels and provide personalized support to clients.
- Marketing agencies and companies in the advertising industry that value the seamless integration of HubSpot Service Hub with other HubSpot tools for a unified view of customer data.
- Financial services organizations, including banks and insurance companies, with stringent reporting requirements and a need for advanced analytics to improve customer service performance.
- Manufacturing and industrial companies with complex support needs, multiple communication channels, and a focus on automating and streamlining their customer service processes.
Zendesk vs HubSpot Service Hub offer comprehensive customer service solutions geared towards maintaining customer satisfaction and optimizing support team efficiency.
Zendesk's strength lies in user-friendly functionality that is suitable for various business types. Its customizable nature ensures tailored solutions complemented by robust reporting capabilities to keep businesses well-informed. Simplicity and affordability make it an attractive choice for smaller teams or those embarking on their customer service journey.
Conversely, HubSpot Service Hub emerges as a powerful, feature-rich platform catering to the intricate needs of larger enterprises. Equipped with advanced automation features, AI capabilities, and seamless integration with other HubSpot tools, it provides comprehensive solutions to enhance workflow efficiency while offering a unified view of customer data.
Your business's decision between Zendesk and HubSpot Service Hub will hinge on specific needs, budgetary constraints, and growth trajectories. Zendesk excels in simplicity and cost-effectiveness, while HubSpot Service Hub offers advanced automation and integration as part of a comprehensive business solutions suite.
All-packed Zendesk to HubSpot Service Hub Import in a Few Clicks
Import your business records from Zendesk to HubSpot Service Hub painlessly and with no disrupting your ultimate objective of solving your customers’ concerns.
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Interested to get more? Our blog is providing information on customer service advancement and help desk data migration. Take a look at it!
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