Hassle-Free Help Desk Migration for Manufacturing Companies
Manufacturing businesses must innovate, and customer service is a good place to start. Use help desk migration for manufacturing to move all your records and knowledge base to a suitable customer support solution without coding, remapping, or business downtime.
Manufacturers and other businesses who transformed their customer experience with Help Desk Migration
Real-world proof: Complex SysAid Tickets, Moved Correctly
Project
Echo Global Logistics used Help Desk Migration to migrate from SysAid to Freshservice without losing ticket history or slowing teams down.
The challenge
Echo’s SysAid setup included:
- Over 10,000 service requests
- Layered categories and custom fields
- Public and internal notes that needed to stay visible
- Thousands of attachments and inline images
- No room for downtime or manual cleanup
- A need to keep teams confident in the new system
- A way to track migrated tickets for reporting
Manual migration wasn’t an option.
The result
With Help Desk Migration:
- All tickets moved with full history and metadata
- Categories, custom fields, and notes stayed intact
- Attachments and inline images were preserved
- Migration ran with zero downtime
- No manual rework was needed
- Teams could start using Freshservice right away
- Migrated tickets were tagged for easy tracking
The takeaway: complex SysAid data can move cleanly when migration is built for it.
Our company manufactures high quality power equipment that is used by the best landscapers in the business. Reliability, quality, and customer focus are at the core of our business.
We were recommended to the Relokia Help Desk migration tool by one of our vendors. After research and testing, the tool provided the migration assistance we needed and helped us complete the migration tasks on time and budget.
The challenge we had to overcome was the complete lack of migration options on both the source and destination platforms. Simply put, there was no way to migrate data in bulk without a tool (ITIL systems are purpose built to exclude this functionality.)
We wanted to keep as much of the original ticket as possible. This included metadata, inline images, notes and conversations.
A data migration tool is essential to maintain ticket integrity and usefulness. Simply put its impossible to migrate any number of tickets in masse without some kind of wizard to assist in the transfer of tickets from one platform to another.
It was recommended by Freshservice migration resources
The feature I found most valuable was also the most frustrating. The pre-migration tasks for this tool are extensive, specifically the attribute mappings. I spent the better part of a month with this part of the migration, going back and forth between instances and having to add all kinds of fields to make the tool work. Despite all of that, in the end, we still had to go through thousands of tickets and figure out what was missing to get them over. The pre-staging should catch this or at least let administrators know there is a mapping issue. Tool said it was all good after weeks of fine tuning and in the end, it still required extra attention to get working.
I have vast experience migrating data in ITIL systems and chose Help Desk Migration tool because it was able to migrate [to and from] most platforms. Your tool fills a niche that is missing in the modern ITIL market. Each vendor has seized the option to migrate data in and out of their platforms and turned it into a revenue stream for them. Ten years ago, in the ITIL space, all tools had their own migration wizards built in (ServiceNow and Remedy Force are examples).
Do your homework!! Helpdesk migrations are detailed, meticulous, and most often permanent. Figure out how many tickets you want to move, and what details you want tickets to contain and test a small portion to make sure they come over as expected. Even the best plans do not go off without a hitch, plan and prepare for migrations and how you will support the platform after moving. Also, have a back out contingency just in case and don’t forget to communicate and train users on a new platform.
When Help Desk Migration for Manufacturing Makes Sense
Moving beyond the shared inbox
Gmail and Outlook support might cut it for emerging businesses. But an efficient help desk for manufacturing unifies requests and business communications across channels (email, phone, live chat, and social media). Luckily, you can move all your email data to a new platform with Help Desk Migration—and do it fast.
Need to upgrade your help desk software for manufacturing
Your help desk software can't handle the increased load? Is it too complicated due to flawed tracking, non-intuitive interface, or lack of software integrations? High time for a change. Our Help Desk Migration provides seamless and automated transfer of your customer service data to a better, more efficient target platform.
Keeping the integrity of customer and order data
Maintaining the data structure is complicated in help desk migration for manufacturing. But Migration Wizard lets you map all articles, fields, and tickets to prevent extensive remapping. We also offer a Free Demo, so you can test how the result will look. Or, you can contact us for the Concierge data migration service for setting and adjusting your help desk migration case effortlessly.
Unifying multiple manufacturing help desk accounts
MIT’s research states that 20% of manufacturers struggle structuring their data. Having separate help desk services for different suppliers, distributors, and departments equals more account switching, less accurate analytics, and complicated data flow. But we can help you merge multiple services into one manufacturing help desk without disruptions.
Departing from a sunsetting platform
Moving to another help desk for manufacturing is imperative if your system is nearing the end of its lifecycle. Luckily, our Help Desk Migration service can help you transfer data to another platform quickly and painlessly. We also offer Concierge data migration for those who want to delegate all the legwork and just sit back and relax.
Improving your ITSM
Deloitte found out that 70% of surveyed employees entered the same data into multiple systems to find the necessary information. A help desk with incident management and a searchable knowledge base can help your IT teams deal with problems faster and minimize downtime. And if you want to move your service data without a hassle — there's no better option than Migration Wizard.
Help desk migration after the acquisition
Businesses often migrate their help desk for manufacturing to other companies' platforms after mergers and acquisitions. Moving years’ worth of data under a tight timeframe can be extraordinarily difficult. So, you need advanced automated Help Desk Migration software to smoothly integrate your historical records and customer data into a new environment.
Level up your customer service with help desk software for manufacturing
Why Should You Choose Help Desk Migration?
Automated service and easy onboarding
Arrange your help desk migration for manufacturing without any coding or extra software. The Migration Wizard lets you transfer your data in a few clicks—the rest is fully automated!
Business continuity during help desk migration
Keep using your current help desk software while transferring your customer data to another platform in the background. Our Delta Migration feature can move your records gradually and schedule transfers for off-peak hours, all while preventing downtime or duplicate entries.
Simplified default and custom field mapping
Migration Wizard makes it easy to map default and custom fields between help desks. You can also quickly add fields to the new platform if they're missing there.
Built-in custom options for easy adjustments
Fully customize your migration with pre-built options. Add tags, migrate inline images and call recordings, switch knowledge base translations, move or skip ticket attachments, or migrate your macros to maintain the efficient processes you had on the old platform. We can also discuss specific migration options.
Tailor manufacturing help desk migration with support plans
We offer support packages with different levels of customer support, service response time, remigration conditions, and extra features. Every manufacturer, logistics company, and supply chain business can find the most cost-effective solution for their needs.
A free Demo Migration
You can try Help Desk Migration for manufacturing before starting the Full transfer. It takes less than 15 minutes to transfer 20 random tickets and knowledge base articles to the target platform. Alternatively, you can try a free one-time Custom Demo to import hand-picked by ID tickets.
Concierge data migration
Deloitte found that a poorly planned migration often results in extensive rework. Not sure you should perform the help desk migration yourself? We'll do all the hard work for you! Just tell us what data you want to transfer and specify migration details. Our team will move your tickets, articles, and processes from the source to the target platform.
Compliance with security practices
Our employees follow strict security policies, including role-based access, multi-factor authentication, and routine security audits. We use encrypted communications, secure servers, and firewalls to prevent unauthorized access. Plus, your data is routed via secure AWS servers with automated backups.
Get started with your help desk migration for manufacturing today
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